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Poshmark has a rating of 1.3 stars from 2,858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 50th among Consignment sites.
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Ordered from a person called themselves spaghettistraps. No answer to email or no purchase conformation for an emblished top. Rip off and I would not risk buying anything thru Poshmark
If you like to gamble then this is your place. It is a guessing game if you will like your purchase. My very first order was perfect. I was hooked! Next order was a total let down. Next order I gave my honest review which was not hateful just truthful and I was blocked by the seller! What idiot says no to a sell? Over time some stuff is good but most is not. My husband who is clueless about clothes has made me throw out most things purchased because they look like something you would get at a garage sale he said. Use caution and go to Vegas if you like taking chances. At least you will have more fun there!
Bought these shoes as womens size 8. While they are nice shoes, they are clearly men's shoes due to the length and width. Customer service refused a return because the tag says 8. I made two other purchases that were fine, but I deleted their app, because 2 out of 3 is too much of a gamble for me.
This site is nothing but garbage. My most recent experience Svitlana Holovko purchased a really nice almost brand new handbag that I was selling on the site, she continually messaged me trying to get a better deal than what I was selling it for. I sold it for much less than I wanted to. When she got it she claimed that it was not what she thought she was getting and wanted a refund. She had the audacity to scratch up all the metal on my brand new handbag, and poshmark Made the decision that she was allowed to return this. She basically destroyed a brand new handbag, and Poshmark despite me trying to get a refund for what happened, would not allow that to happen. Below is what this $#*! did to my hand bag. I have a few items for sale and then I am closing my account due to the fact that they take such a large portion and they are nothing but a bunch of $#*!s to deal with. The woman in the photo is the one who did this to my handbag. Her name is Svitlana Holovko of Brooklyn New York.
No return policy allows you to get ripped off
I bought an item for my correct size but has a poor fit and I am stuck with a $100 pair of shoes that don't fit
I purchased an item that was falsely advertised - a pair of jeans that were being sold as "very stretchy", when in fact they had no stretch in them at all. I question whether they were actually an authentic pair of designer jeans as all the jeans I have come across from this particular brand have always been a good quality and stretchy material, which was nothing like the pair I was sent. These particular jeans retail for $500 and I can assure you that the quality of the material in the jeans I was sent was nowhere near the quality of a pair of jeans that would be worth $500. I sent a request to Poshmark to return the item as their return policy specifically mentions that "A buyer may open a case with us if they don't receive their item or the item they receive is not as described within the listing." I felt that I had definitely been mislead by the seller's ad saying that the jeans were very stretchy. The seller repsonded and actually admitted that the fabric, in fact, didn't contain much stretch but she had added the description that they were 'very stretchy' because that is how the designer brand described this particular item on their website. I was then told by Poshmark that they wouldn't accept my dispute because I should have asked the seller more specific questions about the fabric before making my purchase. If the seller is describing the product as 'very stretchy' then I would assume if I asked her if the product was 'very stretchy' then she would have to say yes as that is how she described them. I will never purchase anything from Poshmark again as I believe they are allowing false advertising and possibly fake products to be sold on their site. If it seems to good to be true, it usually is! Very Sketchy - not very stretchy!
Horrible experience! There is no way to connect with anyone at Poshmark to correct the error. I ordered size 9 shoes received size 6! There is no way to track anyone down to correct the problem to return the shoes and obtain a credit.
Stay clear of Poshmark is my opinion!
3 purchases on Poshmark. The first transaction was perfect. Item as described, super bargain, and shipped quickly. Was very happy. Second transaction the item, a dress, arrived dirty from hanging out of a thin, flimsy dog food box the Seller used for shipping. The dress was wadded up inside this small box. Third transaction, another dress, was never shipped by the Seller. I cancelled after the 10 days Poshmark gives Seller to ship and have yet to receive a refund. I paid through Paypal and filed a dispute with screenshots of the cancellation and other information. I will not shop on the site again. Poshmark does not provide feedback about a Seller like other sites do. If you rate a Seller less than 5 star out of 5, you cannot leave a note on their page. I noticed many Sellers do not answer questions regarding their items and do not update their selling page for months. I avoided those but still had issues with 2 of the 3 orders I placed. No thanks.
I recently bought a luxury item that was obviously a fake when I received it. I contacted customer support since Poshmark advertised that items that don't match the description can be returned and refunded; however, I couldn't contact the seller personally and Poshmark ended up adding $5 to my account as "credit" for my loss of a couple hundred.
I recently purchased pants through Poshmark. I was clear on my notes, seller still sent wrong size.
It's good app but when you have case set by buyer for whatever reason you will most likely lose no matter how much you will prove Buyer is wrong. I sold original item, lady did not now how to PUT CHARGER into it so she set claim saying "item is not original". I have sent to Poshmark my original sales invoice, emails showing when it was purchased by me showing all details, I also sent pictures of online instruction how to use charger(!) showing its is looking exactly like it should and yet I still LOST. Ridiculous absolutely. "Careful review" does not exist, what's funny as a final resolution reason Poshmark said "unsupported" but yet it was still for Buyer benefit even though there was no evidence from her item is not original.
I made a purchase on posh mark with a credit card that I rarely ever use / first time I've used it in months and within 4 days someone used my card information to try to make purchases on BestBuy.com totaling $1600 and $3,400. Luckily I was able to catch it before the orders sent, but I'm certain it was someone at posh mark or the seller who I bought my item from as this card is only used 1 time a year just to keep it "active" and avoid charges.
This site doesn't seem to benefit buyers very much. As a buyer I took the plunge and bought a necklace. Poshmark processed my payment and I waited for the seller to ship. As I waited and waited, I reached out to the seller via a comment on the item and asked her to ship the item. Finally she did. Necklace was okay- no complaints except that the seller shipped much later than promised and I had no recourse regarding this.
Second item was a pearl necklace. Seller seemed legit with a variety of items. No reason to suspect they were fakes. After I bought them the seller listed about a dozen fake pearl necklaces described as genuine, lake grown pearls. I knew then my item was probably fake but wanted to give the seller the benefit of the doubt. The pearls arrived and they were plastic.
Poshmark agreed to refund my money once the seller received the pearls back. I used the mailing label Poshmark sent me. Today I learned the pearls have been delivered back to the seller and the tracking number proves that. But... no refund from Poshmark or any acknowledgement that the item has been returned.
Later today I was thrilled when a seller countered an offer I made with a higher counter offer. This gave me the chance to avoid another purchase from Poshmark since I am better educated on how their purchase and return process gives me no protection. I declined the counter offer with relief and also disbelief. The seller had the item listed for over a year with no takers and I offered them 80%. They wanted 90%. They can let it set another year or two and maybe they will realize that only suckers buy on Poshmark, and may regret that they didn't clinch the deal with this sucker before she got wise. They are never going to sell that item so I hope they use it and get some enjoyment out of it.
I've tried Poshmark twice; both times items never shipped. One seller kept giving excuses, and the latest seller simply never responded and never shipped item. Poshmark CS does respond with a "formality" email but nothing is resolved.
I had to wait 11 days to cancel my order and receive a refund. I would NOT recommend Poshmark.
I've tried EBay, Marcari, and a few others and no problems...
Very bad. Very bad, worst customer service. Sellers sell faulty items there and poshmark does nothing for you. THEY ARE THE WORST, EBAY IS FOR BUYERS BUT POSHMARK IS FOR SELLERS!
Run away from this site, or you will be sorry! They advertised the purse as being an AUTHENTIC Fendi purse. It looks like something made by a child!
The seller stated the shirt I bought was a mens ogio 2.0 polo but soon as I got the shirt it was a womens. I did a return request on it, i sent pictures in but was told I needed to take more pictures. I was unable to take pictures of the shirt by request from poshmark because I'm an outside salesman traveling and was unable to do so or have anyone do it. I asked Andrew from poshmark if I could take pictures tonight (3-20-20) because that's when I would be able to. But didnt hear anything back but a general message saying you cannot return the item because of time.
The seller was false selling and poshmark didnt help me at all. Will not be using this poshmark again.
I've used Poshmark 10-15x and never had any issues. I really splurged on these used boots online. I've never spent this much on shoes before but really wanted to treat myself. The boots came in and they're gorgeous! Love them! BUT they don't fit. I know my shoe size, it hasn't changed in over 15 years, and the size was listed as a 7.5 but the boot had a European size. I googled the European size and it's smaller than a 7.5. I told Poshmark that and they still denied my return request. They suggested I sell them myself. Wow. So helpful. Thanks Poshmark customer service. 0/10
I have been using Poshmark for a couple of months now. The buying and selling are super fun and almost addictive but that's the only good thing about this app. I have sold AND purchased thousands of dollars of clothing (mostly men's lululemon)... I send out packages daily and receive packages daily! Poshmark takes out 20% of every sale and it goes straight to profit which is fair! What is NOT fair is that as a buyer, you can get totally screwed over and not compensated for. For the 4th time I have received a $50 article of clothing that is the WRONG SIZE! I provided pictures of measurements and a measurement chart to prove that it is a Large and not a Medium. Instead of any kind of apology or compensation, I received an automated message from poshmark that they will not accept a return because the product is "as described". You would think that they might take a second to look at my account and see that I'm a frequent user (not to mention I have and have given tons of 5 star ratings) and yet, they won't even take a second to help me out. This is the 4th time this has happened which is why I am deleting the app and leaving negative reviews everywhere I can to help others from having to deal with Poshmarks horrible customer service. Selling on poshmark is fun and easy, but DO NOT BUY ON POSHMARK!
You can not return the item you hate. Complete waste of money.
Poshmark rep encourage me to resell the item with 20 % fees.
Customer service rep is not as professional as Ebay's.
Answer: You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do: 1. Always checkout the seller's reviews. 2. Always ask if there are any flaws with used items. 3. Always ask if sizing is TTS: "true to size" 4. And most importantly, always ask if it's authentic (unless otherwise specified in the description) These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!
Answer: I have received every item I have ever bought on poshmark. It arrived on time and was in the exact condtion as was promised and how it appeared in the pics.
Answer: Well yes she received the boots and probably didnt like them or they didnt fit etc. she is trying to get her money back by trying to re sell them for 70.00 however she would only get 56.00
Answer: It took a long time, but today Poshmark said they refunded the entire purchase amount plus shipping because the booties I ordered were misrepresented. It took About a month and a half. Two times they offered me small credits toward another Poshmark purchase. I filed a very well documented (12 pages of emails, screen shots of the ad and screen shots of dialogue between me and the seller, Kimology) fraud claim with my credit card company, and I emailed Poshmark's customer service to advise them. Two days later they told me they were refunding my money. We'll see if that happens. Poshmark's customer service is terrible, but persistence paid off. Best of luck to you!
Answer: Ask probing questions: non-smoker? Ever been dry cleaned? How worn is it? Cats? Etc
Answer: I have the total opposite reaction to this question. This mystery group that decides what the outcome will be is ridiculous. You can't talk to anyone, and my last attempt to get support through emails, took one month! Not a fan of learning who the good sellers are by trial and error...
Answer: She probably stalked the other seller's listing and found you commented on the item you purchased. So technically, yes they can see what you buy as long as you commented something on the purchased listing.
Answer: Be careful on posh because they do not have your back. There is a lot of scandalous people on posh. Be careful on ebay as well. I bought a Michael Kors set on ebay that was listed as excellent condition but it was stained and reeked of cigarette smoke. Ebay did not refund my money. They said since it wasn't listed as brand new with tags I was screwed. I was out $315. Who wants a handbag and wallet that smells like shit? I think twice before buying on Ebay since that experience. Shame on the dishonest seller and Ebay for allowing that behavior. Good Luck!
Answer: Have you sent an email to Poshmark support? I have before and they did respond
Answer: You unfortunately cannot return an item if it doesn't fit. It's best to ask the seller the measurements of the item, if they tell you the wrong measurements you can return it. If they will not give you the measurements then don't buy from them. I'm new to selling on Poshmark and I will allow people to return their items if they don't fit because I believe that's what's right, you will find other good sellers!