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PoshmarkReviews 2,858

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 50th among Consignment sites.

service
777
value
702
shipping
676
returns
653
quality
635

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Pennsylvania
1 review
11 helpful votes
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Shipping Label
June 3, 2020

If I sell a item on poshmark but depending on the time or day I sold it and I need to send it the next business day I can not use the first shipping label that Pm send me because it will say the date I sold it. It needs to say the same date that I'm going to send the package. The post office don't want to accept the package if the label has yesterday's date. So if you just want to reprint the shipping label to tell the date of the day you're going to send it go into your Pm account select the order you want to ship and press the one that says label expired if you just want to change the date. Thanks

Date of experience: June 2, 2020
Texas
1 review
1 helpful vote
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I have made a couple of purchases, the items I actually received were fine but I have ordered and made offers, which were accepted by the seller, only to never receive them and I ended up cancelling the order. The biggest reason I think this happens is because the listings never expire, so someone can list something and basically forget they did and when you try to buy it, they never respond or they can't find it. The sellers are awful for the most part, I had a seller respond to an offer right away and accept it, and then never shipped it- even after waiting 10 days before cancelling the order. It really sucks when you find something you want to buy and the sellers have flaked out. Also, most of the sellers have unrealistic prices for old used items. I find this site more frustrating every time I use it, so I would suggest use with caution and don't get too attached to something you want to buy from the site.

Date of experience: May 31, 2020
Michigan
4 reviews
5 helpful votes
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I bought Harley riding boots... the boot said 8/12. Which is the size I take... The boot does not fit... cant get your foot past the ankle... They would not let me return them because the size in the boot was right. These boots have never been wore for good reason. They are made to small... Probably been sold more than once on this site.

Date of experience: May 31, 2020
New York
1 review
2 helpful votes
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Made a purchase 5/23 for item listed as size 7 and as I was checking to see if the item shipped on 5/26 I realized I did not see the comments stating they were a size 7.5 but like a 7. Well then they are 7.5 not 7! Requested to cancel 4 days in a row and no reply from anyone I had to open a claim with PayPal to get my money back. Horrible company has no human communication at all.

Date of experience: May 29, 2020
Iowa
3 reviews
1 helpful vote
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Purchased three items outside the app thru internet search and paid thru PayPal. Received items that were defective or not as described. Contacted Poshmark next day and they requested additional information. Heard nothing back from them for a week and then to say it was outside the three say window and seller had been paid. I am contacting PayPal. Buy from another site!

Date of experience: May 28, 2020
California
1 review
0 helpful votes
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Buyers Beware!
May 27, 2020

There is a poshmark seller whom I bought a shirt from and had to send it back because it smelled so badly of cigarette smoke. She is already reselling the item and this should not be allowed since it's so unhealthy to send that item with such large amounts of carcinogenic material. I can't even post on her item because she has blocked me and so I want to warn others and help prevent unethical scams! This site is full of deception. It sounds like a great idea (save the planet by not producing more clothes and help a fellow human) but the products are faulty and the sellers are doing shady business. Save your money and don't get scammed!

Date of experience: May 27, 2020
Canada
1 review
0 helpful votes
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DECEPTION is all they're selling.
I didn't subscribe, and yet once I got onto their email list, they never stop. I have asked to unsubscribe and been falsely promised it, when all that happens is more and more email. Every day for 6 months!
If you try to email them you get a "undeliverable" message...
SCAM
SCAM
SCAM
DECEPTION IS ALL THEY'RE SELLING...//

Date of experience: May 27, 2020
Florida
1 review
0 helpful votes
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Poshmark
May 27, 2020

Waiting for a refund!

I have been using Posh for quite a while but my last package didn't not get into my hands. Something happened on the way. USPS is involved. At this point I just want the money back so I can make the same purchase with another seller. Still waiting for my refund.

Date of experience: May 27, 2020
Maryland
1 review
0 helpful votes
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STEER CLEAR OF POSHMARK...$50 pants were nowhere near a 32w... customer support had nerve to suggest that I sell... ON POSHMARK... or even better... it was suggested that I donate them. I do not recommend patronizing this business.

Date of experience: May 25, 2020
California
2 reviews
5 helpful votes
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The worst!
May 21, 2020

I am a 4 time Emmy winning designer. I listed a bunch of my designer clothes on Poshmark only to have them close my account accusing me of selling counterfeit clothes! None of which was True! So insulting and the worst customer service ever! Clueless and bad form for people selling designer clothes! Get a clue.

+20
Date of experience: May 21, 2020
Texas
1 review
16 helpful votes
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There's a lot of people that scam on Poshmark and they get reported and poshmark doesn't do anything about it. Also they let people return purchased items if you even miss the slightest detail on the item and return it with even more damages due to shipping and handling back and forth! Not worth it! Use Mercari instead! They verify authenticity without having to ship to any headquarters and they only take 10% instead of 20% that Poshmark takes. Never using this app again!

Date of experience: May 19, 2020
California
2 reviews
0 helpful votes
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Poshmark's return/refund policy is a complete SCAM! I purchased a dress that was advertised as a size small and I received a large. When I submitted my request to return the item for a refund, I was told that I should have questioned the seller as to the fit of the item. This is a brand that I wear often and know the fit/sizing well. I wrote them back, explaining again that this was not an issue of fit, but rather a misrepresentation of the size of the item being sold. Return/refund still refused! I will be deleting the app and discontinuing doing business with Poshmark. Not to be trusted.
DO NOT BUY CLOTHING VIA THIS APP!

Date of experience: May 17, 2020
District of Columbia
1 review
1 helpful vote
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I have been using Poshmark for selling some VERY fine designer items for about 2 1/2 months now - during which time I am disappointed that I've not sold more, particularly because my items are quite reasonably priced, given the high-end items that they are - many of which are NEW! The website is easy to use, and I like their easy shipping policy. But I think that Poshmark's clientele (potential buyers) are NOT very sophisticated in that they have little knowledge of fine merchandise, including jewelry - and those who do, they all seem to want to buy such items for next-to-nothing! And Poshmark encourages this behavior by hounding sellers to DROP their prices! Heck on that routine, since my items are ALREADY rock bottom in price - but the buyers don't seen know a good deal if it landed in their laps! I am IRRITATED by all the notations that I get about "likes" and "shares" - because these folks do their "likes" all day long, but they NEVER purchase anything! I think that they're all young girls just fooling around, entertaining themselves on the platform with their friends. Just a game, but they DON'T have ANY MONEY to buy anything! I have noticed that the MEN don't do this silly stuff. No "likes" or "shares" from them. They just go to the platform, look for something they want - and then, they BUY IT! GOOD JOB, GUYS! Love ya!

Date of experience: May 15, 2020
Maryland
1 review
2 helpful votes
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Fraud!
May 14, 2020

I purchased a purse and a wallet. My bank account was charged three times for the wallet! The purse was to be charged to paypal credit and it was charged to my paypal balance so that money is now gone. Paypal said it takes 30 days to dispute this transaction. I reported to Poshmark by their help page since they DON'T have a telephone number! Their canned responses are ludicrous. I never got a real response. To make matters worse, the Poshmark seller has now closed their store and are not active. I am sick about this. I bought these for a graduation gift since there will be no ceremony this year and have had my money stolen! Now I have no gift and no money to purchase something else. Thanks Poshmark for doing absolutely nothing to help me or help the other honest buyers that have just been scammed. I am reporting this to the Better Business Bureau, the Federal Trade Commission, and my bank. Never again!

Date of experience: May 14, 2020
Virginia
1 review
0 helpful votes
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Wrong sized boots
May 14, 2020

After ordering one size of shoes from Poshmark that were a true 10W I was ready to buy another pair from a different seller. I did so. The second pair of shoes wasn't a true 10W but more like a 11-11.5W. After countless attempts to reach the seller and Poshmark I'm stuck with a pair of boots that do not fit. I even asked the seller if they were really a 10W. I would not advise buying from Poshmark. Unlike eBay the return process is complicated and you are at the mercy of the company and it's sellers with no possibility of reviews for experience with a seller. Awful business plan for everyone involved. Thanks Poshmark for nothing!

Date of experience: May 14, 2020
Florida
1 review
0 helpful votes
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THEY HAVE DESPICABLE CUSTOMER SERVICE! Allow me to explain.
I recently bought a piece of lingerie on Poshmark. The item said NWT (New With Tags) on it. When I received the item and tried it on, I was extremely disappointed to discover that the top of the cups were stretched out and gaping horribly. I filed a complaint with Poshmark under "item was not as described" sent them a picture and explained the situation. I then received an email from customer support stating "I'm sorry but we don't do refunds if it doesn't fit you or you just don't like it" I'm sorry, but what do you do refunds for? If I buy something online and it doesn't fit me, I should be able to return it, no questions asked. You obviously care nothing about your customers. Your service is a joke and it's no wonder your ratings are horrible
I started using Poshmark with every intention of buying and selling peacefully, but rest assured I will NEVER be using your services again and I will leave a negative review about you on every social platform I can find. Have a nice day.

Date of experience: May 11, 2020
Illinois
1 review
3 helpful votes
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I had a person order $265 worth of clothes. Rock Revival jeans were damaged and they sent them back. They stunk so bad of Cigar smoke I threw them in my garage. I still have not received a dime of the sale. They do not respond to anyone but the scammer buyer. Both him and his girlfriend work together to scam people then sell you clothes. Posh mark did nothing for me. Stay away from the *******@brandigrayson *******@tomsmi I will be reporting posh mark to the BBB.

Date of experience: May 7, 2020
Oregon
1 review
3 helpful votes
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I ordered and paid for an item but sellers didn't ship it. I emailed customer service and their answer was, " because of this covid-19 situation seller can ship the item within 7 to 10 days". I understand that with this pandemic going on, it's hard for the seller to go outside and ship the item but after 11 days I contacted customer service again and their reply is you can cancel the order and i will get a full refund. Poshmark doesn't take care of their members unlike Mercari and even EBay that the seller gets a reprimand.

Date of experience: May 5, 2020
South Carolina
5 reviews
59 helpful votes
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Zero Stars for Poshmark - Bad Business
April 30, 2020

Too bad there isn't a 0 stars option...
My 2nd correspondence to them says it all:
"Your return policy stinks! I absolutely feel taken advantage of and will NEVER purchase from your site again. I feel like the seller HAD to know the shoes were not true to size, yet it was never addressed nor were there any indications of measurements which would lead a buyer to expect the sizing was anything but standard. I am disgusted by that and by the fact that I e-mailed support about this immediately and no-one has taken one minute to acknowledge or reply to me. I did a lot of research and now see that many buyers "Re-Posh" because size wasn't right - all sellers should be encouraged to offer measurements if they have experienced that what they are "Re-Poshing" is due to the fact that they expected a true fit and the item wasn't. Did I say I am disgusted? I will be making a public review to the negative for your site as a result of this experience. Of course, just like my other communication to Poshmark, I'm sure this one will be ignored/disregarded or plain not read. Bad business!"
In addition, as noted by my purchase screenshot below, it appears that Poshmark clearly WANTS a "re-Posh" - must make money each sale -- therefore that is probably why they do not encourage more accurate listings and why there are no returns. Lesson learned - not all sites are return friendly even with legitimate reasons.

Date of experience: April 30, 2020
Virginia
1 review
26 helpful votes
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A total nightmare. How can I give them no stars because they've earned it. You make a purchase and Seller doesn't ship after 11 days waiting. You're contacting Poshmark for help to get caught up in this loop that says "we'll get back to you". They never do. Had to contact PayPal to get charges reversed.
You'll get more satisfaction from burning your money than shopping here. At least you know where it went:)
Stay away unless you like terrible, horrible, non responsive service.

Date of experience: April 30, 2020