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Ohio
1 review
22 helpful votes
Follow alexa k.
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When I first joined I loved the app! I thought it was great how you could comment and ask questions before you purchased and I sold a lot of my things on here as well. Boy was I wrong! So many problems with purchases. I have never bought something on the app I ended up keeping. The girls on here do not accurately describe their listings because they just want to make a sale. I recently purchased a Kate Spade wallet which I was super excited about and these things aren't cheap if you've ever seen them around! THE GIRL SENT AN EMPTY ENVELOPE. Or did not package the item correctly at all and the wallet was lost. Either way she labeled the envelope so it shows it was delivered. But empty. Not sure exactly what happened but I don't suggest the site to anyone. Too many young girls on here who don't know what they're doing. What a waste of money.

Date of experience: August 19, 2015
California
1 review
4 helpful votes
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Just only small item but they sell the damaged item and they refused to return back because with the reason over 72 hours. In my case, i contacted with them by mail back and fall and finally they refused. This's the first time I saw one company have the business like that. Terrible!

Date of experience: July 26, 2018
Michigan
1 review
1 helpful vote
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No Thanks.
April 18, 2020

3 purchases on Poshmark. The first transaction was perfect. Item as described, super bargain, and shipped quickly. Was very happy. Second transaction the item, a dress, arrived dirty from hanging out of a thin, flimsy dog food box the Seller used for shipping. The dress was wadded up inside this small box. Third transaction, another dress, was never shipped by the Seller. I cancelled after the 10 days Poshmark gives Seller to ship and have yet to receive a refund. I paid through Paypal and filed a dispute with screenshots of the cancellation and other information. I will not shop on the site again. Poshmark does not provide feedback about a Seller like other sites do. If you rate a Seller less than 5 star out of 5, you cannot leave a note on their page. I noticed many Sellers do not answer questions regarding their items and do not update their selling page for months. I avoided those but still had issues with 2 of the 3 orders I placed. No thanks.

Date of experience: April 18, 2020
California
2 reviews
6 helpful votes
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This company has the worst customer service in the history of customer service, there so bad it's disgusting. They refuse to return money on ill fitting clothing, they stall and ask you to take pictures and they say there reviewing. All there doing is stalling so they don't have to return your money.
Do not do any buying on this site you will get screwed

Date of experience: August 10, 2018
Texas
1 review
0 helpful votes
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Last Resort
April 22, 2023

I've had nothing but issues with them. I've been in a verifying status of payment for about a week already. So I haven't been able to purchase. Their verifying process is not letting me scan my driver license. I've emailed them numerous of times and no one has helped me. This has been a week already. If it's not one thing it's another with them.

Date of experience: April 22, 2023
New York
1 review
0 helpful votes
Follow Ginny P.
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I ordered a handbag, and it did NOT state that it was the older model.
The older model has rounded handles which dig into my shoulders. I have shoulder issues, and would not be able to use this handbag/tote.
As soon as I saw that, I sent them an email. They wanted pictures and then more pictures in a specified lighting. I tried calling, however, the recording stated that
They are not taking calls, and the mailbox was FULL. Are you kidding? Then they ruled against me. This company should not be allowed to exist! DO NOT BUY FROM THIS WEBSITE! P.S. An over $200 lesson to be learned!

Date of experience: September 26, 2022
Texas
1 review
3 helpful votes
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Asked for help, got none
September 29, 2018

I wanted to purchase a silk top, but the site would not allow me to buy now or mark an offer. So I asked for help. I explained the issue. The wonderful support staff came back with sent a screen shot after 2 full days. There was no screen shot to send... Of course the item sold I will not shop from them, not worth the hassel after trying to buy something for 3 days

Date of experience: September 29, 2018
Pennsylvania
1 review
1 helpful vote
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Frauds
February 20, 2021

Sellers, beware. Make sure you check your bank statement after "receiving" your money from Poshmark, as I was charged MY money for the product, and then refunded the chargeback into my account! That is NOT receiving money for a product supposedly sold by you using a third party app!?

Date of experience: February 20, 2021
Pennsylvania
1 review
0 helpful votes
Follow Pamela B.
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I ordered a white top from Poshmark. First time doing business with them. I received a dingy, faded off-yellow cheap looking top. The material felt
Similar to a plastic shower curtain. Yet on the site it looked to be a well-made bright White and crisp cotton! It even described the top as White. I emailed and got a response that yes I can return it and to just flow these 7 I voiced steps which they used to do.kn their website. Well it did not work. I tried 5 times snd even had a tech person try. Bottom line, they didn't REALLY want to allow a return. Even though I had it in writing they said "YES". I ended up having to take other recourse since they did not respond on return. I can not recommend using Poshmark. I don't do business with with a company who is unprofessional, not trustworthy and don't have a working contact number.

Date of experience: September 16, 2021
Michigan
1 review
5 helpful votes
Follow Joseph R.
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I thought I'd give this site a try, because they had a pair of shoes I really wanted for a great price. The seller never even bothered to ship it out, and I had to file for a refund. I can't believe this company can even stay in business with service like this. Never again!

Date of experience: November 8, 2019
Ohio
6 reviews
27 helpful votes
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I shop and sell on a few sites and posh is one of them, I can honestly say that this is by far one of the best! The only reason I have not committed to selling the hundreds of items I sell to posh is the higher selling fees, if they lowered them, I know many sellers would switch over completely. The customer service is amazing, better than eBay, mercari, depop etc... and most of the seller's are friendly and very accommodating. The items seem to be higher quality and sellers also take better care in their packaging and shipping. Now, I have had a couple negative experiences with a couple sellers but by far less than mercari sellers. I would definitely recommend Poshmark to buy and sell but be aware that as a seller the fees are a bit higher.

Date of experience: May 28, 2018
New Jersey
6 reviews
7 helpful votes
Follow Margaret U.
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Bought a bracelet, and the pictures made it look like the stones were much bigger than they really are. I contacted customer service and they wouldn't refund me. They said I should have asked for exact measurements before ordering. I wouldn't order from them again, because I never had customer service be of such little assistance before.

Date of experience: July 25, 2016
California
1 review
2 helpful votes
Follow Suzy L.
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Poshmark is not a good platform to sell items as they do not protect the seller if a buyer wants a return on an item that I provides explicit detail and pictures of items condition. If you are a new seller or entertaining the idea, better off looking at a different platform to sell items.

Date of experience: February 21, 2023
Florida
1 review
5 helpful votes
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HIGH SHIPPING COST!
February 13, 2020

Unfortunately even though I buy a super light top, I will be paying $7,11. Today I wanted to buy 3 items from 3 different sellers, so only with shipping I would be spend $21,33! They were 3 super light items!
I don't think it's fair how they charge anything as the same cost of $7,11

Date of experience: February 13, 2020
Florida
1 review
0 helpful votes
Follow Bernadette F.
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Loved that they sent me boxes. I sent several new Jean pants in a variety of colors and other items tees, etc. with their charges I never received my items back that were " unsold". One of those places that more if not all for them. Never received a dime for the two boxes of new and almost new.

Date of experience: June 10, 2023
New Jersey
2 reviews
1 helpful vote
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Terrible
November 21, 2019

Bought an item from the website that was totally deceiving as to the size and look of the item. When the item came I quickly reached out to poshmark to discuss my issues. There was no communication with the website they never responded Mx when purchasing designer authentic items the website got to have the buyers back. Keep away.

Date of experience: November 21, 2019
Pennsylvania
1 review
8 helpful votes
Follow Charity Q.
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You purchase; they charge your card and then you wait and wait and wait. The seller has not responded since the purchase. Customer Service tells me how to respond online to get my money back (which will take a several days). I am not even sure if they products they are offering even still exist. One of the worse buying experiences ever. AVOID!

Date of experience: September 15, 2017
New Jersey
1 review
1 helpful vote
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As a new customer, I ordered a pair of shoes on this site. No word from Seller, Zakmart, and no item received in 10 days. Now they want to cancel. What kind of a company is this? Not a happy camper. Displeased.

Date of experience: September 11, 2021
California
3 reviews
1 helpful vote
Follow Kay S.
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Poshmark online ordering is misleading! I went online to find sunglasses. I found one that I liked and ordered them. It was easy and fast.
Surprise! I was duped! I received the glasses but they were prescription 1.75 sun glasses. I don't want or need prescription glasses. It was NOT described in the ad line. They're just sunglasses. So I didn't read the details. They're just sunglasses. Now Poshmark will not take them back. Horrible service and extremely misleading!

Date of experience: July 2, 2019
Florida
1 review
0 helpful votes
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I strongly urge you to avoid this company by all means necessary. Worst company I have ever dealt with. Seller sold me an item that was ALREADY SOLD! Took forever to get a refund or response, do yourself a favor and shop elsewhere!

Date of experience: July 20, 2022

Overview

Poshmark has a rating of 1.3 stars from 2,853 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 51st among Consignment sites.

service
774
value
699
shipping
673
returns
650
quality
632
+781