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Pennsylvania
1 review
5 helpful votes
Follow Denise V.
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Bad customer service
June 5, 2023

Purchased a Carryland bag. Described as from non smoking home. Right out of the box reeled of cigarette smoke. Used Fabreeze and aired out several times without luck. Contacted the seller who said they dont smoke. May be true but the bag may have cone from a different home (as in she bought it at a yard sale) Contacted customer service and was told that because I "cleaned" it, I cannot return it. I responded back but have been ignored.

Date of experience: June 5, 2023
Kentucky
1 review
6 helpful votes
Follow Peach F.
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I sold a bundle of clothes. And thank the lord nothing expensive was in it. But she returned it(which is totally fine) and I get it back and she has put in different clothes and then precedes to call me a liar. I let poshmark now and send lots and lots of pictures. And I got a notification today saying she gets all her money returned. And she told the truth. So now I'm stuck with ugly clothes that aren't even mine. I love poshmark. But I don't love selling stuff just because there's a lot of fraud and poshmark takes the buyers side every single time.

Date of experience: March 27, 2017
Virginia
1 review
5 helpful votes
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My sister and I have purchased 5 pairs of Ugg boots from 2 different sellers on Poshmark as Christmas presents. Shortly after the payments cleared, the sellers blocked us. Unfortunately, we were unable to cancel the orders. They've even used phony tracking #'s to make it appear as though they were delivered. They've scammed so many people that the ads have been taken down. But, Poshmark still has our money and has not returned it.

I'm sharing what has happened to us in an attempt to prevent it from occurring again to other hard working families After working two jobs, it took almost 8 months to save that money for our Christmas funds.

Poshmark is a deceitful, manipulative business operated by thieves and liars. AVOID AT ALL COSTS!

Date of experience: December 4, 2016
Minnesota
1 review
0 helpful votes
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Do not ever buy anything on Poshmark. I bought a wool blazer from a seller in Long Island, New York. It arrived with missing buttons, was unclean and had dirt in the pocket. I contacted the seller and let her know that the jacket I received was not in the condition she advertised. The only response I received from her was that she was blocking me and would not respond to my feedback about the condition of the jacket. Not only did it have moth eggs which were undetected at the time, I have since been suffering with a clothes moth infestation, which was caused by the jacket. The $30 wool jacket has now caused me over $1000 in dry cleaning and all other costs associated with the dirty, moth infested jacket.

Date of experience: December 3, 2023
Illinois
1 review
0 helpful votes
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Frustrating
September 28, 2022

Can't get any help with chat or simple way to. Communicate. No phone to talk to person. I give up even trying and I recieved a beautiful piece but it was broken. Will no longer attempt to do anything further

Date of experience: September 28, 2022
New York
1 review
0 helpful votes
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Seller service
October 2, 2022

There is absolutely no support from Poahmark to help sellers resolve issues with buyers I end having to make it right at my expense Example Buyers need to understand that as they are able to bundle items to save on shipping if bundle exceeds 5 lbs at 7.95 shipping increases on the sellers end to 10.95 which I need to absorb Yet buyers are constantly pushed to bundle But im constantly absorbing the increase in the shipping end! So im forced to only discount my goods by 30% instead of my usual 50-60 % off retail prices Why should I constantly take the hit I tried only offering bundles with the 5 lb weight limit costing 7.95 ( poshmark prices) and was scolded by Poshmark Im not happy with poshmark charging sellers 20% for non existing support I know they are there because they remove that 20% and are very fast to collect & check balances & credits I'll be shopping around soon for a better platform

Date of experience: October 2, 2022
New York
1 review
6 helpful votes
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After receiving an order that was marked as new, with holes and shrunken, I put in a formal return notice so that I could get my money back on the item. The company claimed that they didn't get the review and kept my money. They then accused me of lying about the order.
They take a hell of a cut of the money you make from selling on posh. I had sent them multiple referrals and sold numerous expensive items on the app.
Crooks! I will be finding an alternate app to buy and sell my items.

Date of experience: August 22, 2017
Indiana
1 review
3 helpful votes
Follow Kaye S.
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I sold a shoe and the buyer messaged me saying it was for someone else. They person she bought it for no longer wanted it so she asked me for a discount after she purchased the shoe. I said no so she tore the sole out the shoe and ripped the told and told Poshmark she received it like that to get her money back. There are pictures of the whole shoe on their site. The sole not ripped out and the shoe not ripped. Posh mark gave her a refund and let her return my shoe to me after she tore it up. After careful review. They didn't review anything or they would have seen the shoe was fine she tore it up to get a refund. I deleted my entire account from them. The better business bureau need to shut them down. They have a rate of 1 star.

Date of experience: October 26, 2021
Nebraska
1 review
0 helpful votes
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The worst buying selling company!
September 10, 2022

Poshmark is the worst selling/buying company I have ever work with! Poshmark have entire control of what you sell. They will take 20% of your sale, and will set up their own sale price if you want to send an offer to interested buyers. If you want to buy on Poshmark, be aware... it is very difficult to return an item. If you receive an item that was defective or dirty, Poshmark will not let you return the item. They will always try to protect the seller so they can keep their 20% sale profit. This is a pair of Doen Melody jeans that was obviously altered. Seller denied that it was altered and refused to consider a return. Poshmark issued me a $10 credit while the seller got her $100.

Date of experience: September 10, 2022
California
1 review
1 helpful vote
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Love this app
August 14, 2015

This is a great way to sell your pieces you are not longer wearing. You are not going to get rich but can make a few extra bucks. You will get more than your would at a consignment store and definitely more than a garage sale! Yes unfortunately there are always those bad apples in the barrel!

Date of experience: August 14, 2015
Ohio
1 review
0 helpful votes
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LIARS!
November 4, 2022

They say they will refund your money if the purchase isn't as described. LIARS! When someone list a Juniors size Small as a womens size Small, I say we have a serious problem. There's a massive difference in size. Don't trust this site! You could get burned like I did

Date of experience: November 4, 2022
New Jersey
1 review
0 helpful votes
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Scam Artists
November 5, 2022

Beware of scams. If you attempt to buy something, they play stupid and raise the price on you. They do this by ignoring you until you cancel! Then you see the identical item and reseller, at a much higher price. Beware that they do not adequately screen their resellers. Very easy to get frustrated and ripped OFF!

Date of experience: November 5, 2022
Wisconsin
5 reviews
17 helpful votes
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I made a purchase in good faith and when it arrived it was not even close to the right size. I have been trying to return it and have my purchase price refunded, but they are stalling and making me go through hoops I have no way of complying with.

Date of experience: October 4, 2016
Missouri
1 review
1 helpful vote
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The item that was sent to me it was a $200 jacket. The first question I asked the seller was if the white jacket had yellowed at all. The seller said it had not. The day I received the jacket it was very obviously yellowed. I took pictures of the jacket and sent them to Poshmark. That date. I subsequently have sent 5 to 6 other emails and have had no resolution. Pictured is the yellowed poshmark purchase next to the exact same white jacket in its new state, as you can see, the problem is obvious. I sent multiple other views of the yellowing. There is no customer support number and I have sent numerous emails and Poshmark has done nothing. I am so frustrated. The jacket I was sent is in front of a new Veronica beard jacket.

Date of experience: March 7, 2023
Tennessee
1 review
1 helpful vote
Follow Priscilla M.
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Don't ever use POSHMARK
December 7, 2022

BUYER BEWARE! I purchased a dress from a seller on Poshmark for $90. The next day I was contacted by the seller. She asked me to cancel my order because she didn't account for the cost of the shipping when pricing the dress and didn't feel she was going to make as much money as she wanted. She refused to ship to me the dress I had purchased and paid for. She contacted me again and asked me to cancel my order and that she would re-list the dress for more money (which she did) and if I wanted the dress I could purchase it again at the higher price. Poshmark customer service did nothing to help resolve the issue and my order was cancelled. I'm still waiting for my refund!

+1
Date of experience: December 7, 2022
California
1 review
4 helpful votes
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Sales good/service not.
November 30, 2017

Good idea for a site but the customer service is so lacking. For the high commission they take from a sale, it is extremely frustrating to not have a contact number to call, emails take 48 hrs plus to get responses. I would use this more as a selling forum if the customer service existed, but it provides too much distance between seller and buyer. Comments made to me do not even get to me by email so I have to go to the site all the time. As a seller, I have made sales (good) but it is a very time consuming & frustrating when there is an issue needing a response & email is the only resource, then wait.

Date of experience: November 30, 2017
Iowa
1 review
4 helpful votes
Follow Lori D.
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I started selling on Poshmark in June of 2016 by selling nice clothes and shoes I would usually take to Goodwill or try to sell at a resale shop. I was able to keep a greater percentage from Posh than any resale shop I contacted and I could do everything from home and nothing was rejected. I both buy and sell on the sight and have never encountered any problems. I have noticed, however, my sales have slowed down since the increase in shipping. I wish there was some way to reduce the shipping cost. I think a lot more people would purchase items.

Date of experience: June 28, 2017
Florida
2 reviews
8 helpful votes
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Sellers beware! Buyers can open a case for any reason, and Poshmark WILL NOT bother to read any evidence from the seller. Considering they take a whopping 20% commission from their sellers, you'd think they'd take care of them, but nope they don't care about you at all!

Date of experience: January 6, 2018
Florida
1 review
2 helpful votes
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They do not allow returns! I bought an item my size and it fit way smaller than my usual size because it was probably counterfeit. They do not allow returns or exchanges! The staff was ruse and brushed me off in emails. Better to shop at Mercari, Depop or even Ebay who guarantees returns and have better customer support!

Date of experience: July 31, 2022
California
1 review
0 helpful votes
Follow Blissful J.
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Poshmark wouldn't care if you're broke as hell. I made an offer to this seller and accepted it. Before it shipped I noticed that the color was too light on my skin and there was a lip gloss residue on the side of the cap/cover. I sent them a cancel request regarding this order. I got a response from one of their staff saying that I need to do this do that. Then I sent them a message and picture on the problem with the order etc but after that I didn't get a message/reply from them. Never contacted me again! Poshmark is after your money only. I don't have any issues with my other selling app like Mercari. They do have a cancel order option after 2-3 days of purchase as long as the seller has not shipped yet, so easy!

Date of experience: December 6, 2021

Overview

Poshmark has a rating of 1.3 stars from 2,853 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 51st among Consignment sites.

service
774
value
699
shipping
673
returns
650
quality
632
+781