Sarah R.

Their customer service is garbage. They don't care about their users. I had a purchase go missing (either misdelivered or stolen), and the customer service rep refused to refund my original payment, like they do on other apps like Poshmark, Amazon, eBay... BASICALLY, ALL OF THEM. They forced me to accept "Mercari credits" I didn't want, as if it were my fault someone took my package. Their greed is appalling. I used to do a lot of selling on Mercari, but I refuse to do it anymore. I now sell only on Poshmark or eBay. Mercari doesn't deserve my business.

Sellers beware! Buyers can open a case for any reason, and Poshmark WILL NOT bother to read any evidence from the seller. Considering they take a whopping 20% commission from their sellers, you'd think they'd take care of them, but nope they don't care about you at all!