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Maryland
1 review
9 helpful votes
Follow Allison S.
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Poshmark takes no responsibility for the actions of their sellers. Over the last month any purchases I have made have taken up to two weeks to ship. The *******@ganileys actually blocked me after I asked if she had shipped my item. A few months ago I was having great luck with the site, but over the last few months each purchase has taken longer and longer to ship with each seller. Once I get everything straight with my final two orders I will be deleting this app and only using Mercari.

Date of experience: July 31, 2016
North Carolina
1 review
7 helpful votes
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Manipulative buyers
January 28, 2017

Made a sale of three new and unworn items. All i can think of is that the girl didn't like how they fit, because guess what? She STAINED all three of my items and opened a case with "picture evidence." well, i had three STAINED items sent back to me. If someone wanted to make a return because something didn't fit, i would happily work with them? But to STAIN someone's items just to get them sent back? Why go to that effort? Thanks a lot, now i'm out three perfectly good items for nothing. I can't even try to sell them again since she ruined them, and these were were all 50+ dollar items.

Date of experience: January 28, 2017
Florida
1 review
1 helpful vote
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HORRIBLE customer service
September 9, 2021

Poshmark customer service seems more like an automated response to me. I purchased an item from what I believe was a scammer and they did not help me resolve the issue. The item was not cheap and they proceeded to make me wait the normal protocol amount of days before a refund could be issued. I have still not received a refund. I would not recommend selling or buying on poshmark.

Date of experience: September 9, 2021
Ohio
1 review
3 helpful votes
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My very 1st order was a pair of jeans. Yup... never received them. I cancelled the order as they were never shipped and I have yet to receive my refund. Customer service says they put the refund back in my Venmo account. Nope still waiting.

Date of experience: October 4, 2018
Texas
1 review
0 helpful votes
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Horrible Customer Service
October 11, 2022

Poshmark has the worst customer service ever.
I purchased an item that was listed as the wrong size and sent them proof in pics. I had the same shirt in a smaller size and was trying to buy the next size up. So I was able to show it was actually smaller than mine. I did try to contact the seller and she refused to let me return it. She said Poshmark didn't allow returns and that I can re sell it on Poshmark. Poshmark closed my case saying I didn't send pictures. I did send pictures and I could clearly see them on my account. I could not find a number anywhere to call Poshmark. I messaged poshmark again and told them I had sent pics and they just need to look at them. They just kept sending me the exact same message every time I messaged them saying that I didn't send pics as requested. I asked for a phone number to call and they never would give it to me.

Date of experience: October 11, 2022
Texas
1 review
0 helpful votes
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Fake news!
July 25, 2023

They are allowing people to peddle " replica" items such as Louie Vitton and Rolex watches and these sellers are failing to tell you they are fakes, what is Poshmark doing to monitor this?, uh nothing!
Stay away from the site. People should be aware of the fact that this bunch is located where? Snowflake Valley Cal.

Date of experience: July 25, 2023
Hawaii
1 review
1 helpful vote
Follow Amy S.
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I've used Ebay for decades and Poshmark for last few years. Poshmark is a great site if you want sellers who ghost you, argue with you, don't give you returns, and don't send merchandise in a timely way or at all. As an admin team they don't weed out bad sellers or give an easy way to alert to bad sellers (like Ebay). Very disappointed and won't use in the future.

Date of experience: May 4, 2023
Indiana
3 reviews
6 helpful votes
Follow Linda S.
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As a buyer this has to be the most frustrating site on the Web! All week I kept getting onsite to find an item I didn't buy the weekend before and Poshmark would load only 5 - 6 pages and no more. The item wasn't there. Last night it loaded 52 pages (I went through them all) and there it was. Paypal approved the purchase and I was all ready to buy... but Poshmark came back that I had to identify myself on this $25 purchase and approval by Paypal. Tried and tried and tried putting in my password and user id... nothing. Finally hung up and didn't buy. Tried this morning and Poshmark would only load 2 pages. While I've been very satisfied with my purchases from Poshmark, hate using the site. Ebay is a much more pleasant experience.

Date of experience: May 29, 2022
Florida
1 review
6 helpful votes
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I'll stick with eBay
March 15, 2017

I've sold a few things on Poshmark, and everything went fine. BUT when I've tried to buy on Poshmark, it didn't work out as well. The first time I tried to buy a pair of boots and was immediately refunded my money with no response or explanation why. The second time, I got a pair of boots that smelled so bad I had to keep them outside (my grandmother was a hoarder and things that came out of her house also smelled this way). Every time I submitted the form for a refund, I got the same form letter email back, but no refund or return shipping label. That was $96.

Date of experience: March 15, 2017
California
2 reviews
0 helpful votes
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Works for me
February 18, 2023

I have found Poshmark to meet my needs. I have found (mostly) truth in advertisement.

I like the bundle discounts.

I don't like the shipping & handling is the same amount even for one small item.

I love the nice notes from sellers that come in many packages.

Date of experience: February 17, 2023
Connecticut
1 review
4 helpful votes
Follow Frank B.
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I bought a pair of spangled loafers from Macy's for $29 (marked down from almost $100) and the shoes were fantastic' I wanted a second pair but Macy's was out so I spotted the exact same brand and style on Poshmart for $10 more. I ordered them but when they arrived they had so many missing spangles it was ridiculous. They looked like they were used in a marathon. I wrote for a refund and was outright refused. They said they the add mentioned missing spankles. Who the heck would buy shoes with missing parts? If there was such a statement, it must have been hidden, because I certainly didn't see it. I opened a case at PayPal and Poshmart were made to issue a refund, but they still refused to pay for return shipping even though their warranty promises return shipping if dissatisfied. So it cost me $20 to return damaged $40 shoes. My advice is to never do business with this company again. They are the worst I ever dealt with.

Date of experience: May 18, 2021
Florida
1 review
0 helpful votes
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Banned with no notice
December 23, 2022

My seller account was suspended with no notice. I was informed after contacting support for another matter. I was accused of having counterfeit items. All my images have all tags and original packaging. I have proof of purchase for every item. They were no help just accused me and that was it. I have seen many fake items and those accounts are active. The customer service is garbage. No direct number to get help. Poshmark is the worst. Seller beware.

Date of experience: December 23, 2022
Florida
1 review
6 helpful votes
Follow Ceci M.
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Poshmark was my worst experience on selling stuff. They don't respond emails and there's no phone to call for customer service. Poshmark don't respect their policies. They are money oriented but only for them.
Worst second hand sell experience. I use Mercari and Ebay and those are amazing!
Don't waste your time selling in Poshmark.

Date of experience: September 1, 2018
Arizona
1 review
18 helpful votes
Follow Frank G.
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I made a purchase on posh mark with a credit card that I rarely ever use / first time I've used it in months and within 4 days someone used my card information to try to make purchases on BestBuy.com totaling $1600 and $3,400. Luckily I was able to catch it before the orders sent, but I'm certain it was someone at posh mark or the seller who I bought my item from as this card is only used 1 time a year just to keep it "active" and avoid charges.

Date of experience: April 10, 2020
Texas
1 review
2 helpful votes
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Jacked up Customer Service.
September 20, 2016

I received a smelly coach purse and a sweater that was too small. I asked to return items and was told no. WHAT? Who runs a business like this. No one should. UGH bad experience... will never do business w/ them again.

Date of experience: September 20, 2016
Texas
1 review
16 helpful votes
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Crooks and Liars
December 3, 2017

I only sell authentic items. Everything I own is real, purchased straight from the store. Most items I have were way before the internet even was. All my James Avery jewelry was purchased at the James Avery Store here in Austin Texas. They keep records of all your purchases as well. Well Poshmark removed 2 of my listings of James Avery retired rings sighting they were counterfeit. Excuse me what?! When I asked for more details of what they were saying, Michelle at Poshmark came back and stated that James Avery contacted them directly. Oh really? He did? I had my personal attorney call the James Avery corporate store in Kerrville Texas. They did not go onto Poshmark and no one contacted them. Poshmark has some shady practices and I was advised from my attorney to not use this business as it is not reputable. Removed all my items and profile. Will not be doing any business with a company like this. Crooks and liars.

Date of experience: December 3, 2017
Rhode Island
2 reviews
0 helpful votes
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Hits the Mark
September 9, 2019

I am a relatively new customer of Poshmark but have made quite a few purchases. I have been happy with all of them. The variety and prices are great and shipping is quick. The site is super easy to navigate. Highly recommend!

Date of experience: September 9, 2019
Massachusetts
1 review
0 helpful votes
Follow Linda P.
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I had heard about Poshmark and was looking for a particular brand so thought I'd give it a try. I bought a blouse, and when received it looked like it was 20 years old. Worn and old looking. I may end up throwing it away. I e-mailed the seller and told her she should be ashamed of herself selling such poor quality merchandise. Poshmark e-mailed me and complained that I wasn't "following their rules". Whoops. Sorry about that. Poshmark may work for some folks but if this is an indication, I'll pass. Too many other quality websites I can use.

Date of experience: October 5, 2022
California
1 review
3 helpful votes
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Seller Desynow is rude and insulting, waited 2 weeks for an item that never shipped, when questioned she got rude and nasty! Wrote 5 complaints to Poshmark and they said they will refund my money and I should have it in 30 days! But nothing about the seller being rude or not following the rules!
Did have 2 seller that were great but this 1 and the way Poshmark handled it will make me stay away

Date of experience: June 25, 2017
Texas
1 review
1 helpful vote
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Reliable Shipping
April 18, 2021

I am on my third purchase in a row that hasn't shipped. I think I am done with Poshmark if the sellers don't ship their items. I bought a few things before that went fine, but it's just a waist of my time to buy something and wait 7 days to never get it, then have to cancel and get a refund; it doesn't make sense. Why sell it if you aren't planning on shipping it?

Date of experience: April 18, 2021

Overview

Poshmark has a rating of 1.3 stars from 2,853 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 51st among Consignment sites.

service
774
value
699
shipping
673
returns
650
quality
632
+781