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Texas
1 review
7 helpful votes
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Poshmark Is scam store
May 18, 2023

I made 1st purchases with this place, and don't figure out how to put the free shipping in my order, When I tried to reach out to someone for help there was no available way to speak to someone for help. Sent several emails, but no response for many days and later told me they couldn't do it anymore. I believe this store is a scam, and I would definitely not recommend it. They stole money from my account, therefore I will unscrib them from my account and phone.

Date of experience: May 18, 2023
Maryland
2 reviews
17 helpful votes
Follow Ann F.
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I sold a 4-item bundle to a buyer (4 unrelated items). Then the buyer had remorse over the purchase, so she first stated one of the items was not the color described. I provided indisputable proof to Poshmark that it was indeed the correct color ( I had my original photos plus the photos from the manufacturer with their description as well). Since that didn't work she proceeded to damage the item, take photos of it, and state additionally that the item was damaged. Poshmark accepted her scam photos and forced me to take back THE ENTIRE 4-ITEM BUNDLE. Poshmark customers service is slanted towards the buyer, and you will not have a fair evaluation of any claim made against you as a seller. This has happened to me twice in the last 6 months. I am an expert seller... I have a Bachelor's Degree in clothing and textiles and have worked for clothing retailers for many years. Sellers beware.

Date of experience: January 26, 2019
New York
1 review
2 helpful votes
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Made a purchase 5/23 for item listed as size 7 and as I was checking to see if the item shipped on 5/26 I realized I did not see the comments stating they were a size 7.5 but like a 7. Well then they are 7.5 not 7! Requested to cancel 4 days in a row and no reply from anyone I had to open a claim with PayPal to get my money back. Horrible company has no human communication at all.

Date of experience: May 29, 2020
New York
2 reviews
0 helpful votes
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Watch out for this site once the seller send you fake item you will never can return.Because Poshmark will never protect the buyer.,.,I brought this jacket Moose knuckles made in China.And i check from the store was inform Moose Knuckles made in Canada

Date of experience: November 26, 2022
Illinois
1 review
5 helpful votes
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Bought a designer blazer from a seller on poshmark.com. Got the blazer after a week delay (which was suspicious) and definitely question its authenticity! Different color and not like the blazer you see online. Immediately contacted support a couple times, and after a few days they email me back to say I'm late and the seller was already paid! I didn't confirm payment to the seller. The rules of engagement are confusing and complicated. Now I have to go through a review with a specialist to determine authenticity and I may not get my money back! There are plenty of other options out there for consignment (The RealReal, Ebay etc), Poshmark won't be a site I use again.

Date of experience: October 24, 2018
Mexico
1 review
7 helpful votes
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Not knowing how the app works
November 5, 2023
Updated review

I'm a seller on Poshmark since 2013. I have also been a buyer since I started on the platform. Sad how people rate (mostly buyers) a platform they did not even care to read its policies before buying! Poshmark is an excellent source for clothing, shoes, accessories, etc., for all family members, even pets. You can find even NWT items at discounted prices.

There are sellers who do Poshmark 24/7 as it is their main source of income, and then there are sellers who do it only to cleanup space, as a hobby, etc. (these are the smallest closets).

If you are planning to buy on Poshmark, please read the policies for buying. If you plan to start selling, read all policies. I recommend you join Poshmark groups on FB where you can learn from other sellers, ask about the policies in case you read something you need more clarity about, learn what are the grounds for returns, how refunds work, etc

Learn how the app works before you leave any feedback anywhere. Be responsible.

Date of experience: November 3, 2023

Improve CS for sellers or LOWER YOUR %
August 31, 2017
Previous review

Very unhappy with CS. As a seller and as a buyer, one only gets auto-response and takes up to 2 days to barely get a real answer. Taking 20% is a big chunk of my earnings. It is the site that takes the most and gives less to its members.

Date of experience: August 31, 2017
Arizona
1 review
5 helpful votes
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Customer Unfriendly
October 5, 2019

For the item you have received, we suggest listing it in your own closet for sale, donating it, or gifting

The language above is what I received from customer service at Poshmark. Very customer unfriendly. Have ordered from eBay and amazon and returns are welcomed but not Poshmark

Date of experience: October 5, 2019
Pennsylvania
1 review
1 helpful vote
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I am a researcher going to the Arctic Circle. I bought a parka from Poshmark which was marked as "no signs of wear." When I opened the box, a strong pungent smell immediately hit me. The down coat had clearly been stored wet and feathers had rotted. I filed a complaint immediately. The seller said it had been cleaned (but provided no receipt) and stored properly (ditto.) Poshmark denited my refund because "smell is nebulous" and I couldn't photograph it. It was $300 - a LOT of money for me. The onus should be on the seller, and the buyer should be able to return things if reported immediately. Don't order from here.

Date of experience: July 22, 2022
Israel
2 reviews
0 helpful votes
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Your customer service literally does not exist
November 24, 2022

First of all I need to say - most of the sellers are fine. But they way poshmark deals with orders and problems is non exceptable! I am waiting for 2 weeks for an order that it's stuck on "usps awating item" and they don't even bother to check why and to make an update when to expect it. I ordered it from abroad and I might be charged fees to my courier because of the delays and I have noone to talk to AT ALL!

Date of experience: November 24, 2022
Florida
1 review
2 helpful votes
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Don't
October 16, 2020

Horrible experience. As a buyer. Probably at least 50% of the listings are not for sale anymore. Probably 1/2 to 2/3 of the stuff that is for sale is counterfeit. Poshmark does no policing of their site. They don't offer authentication unless the item is over $500. You have to wait a week before you can request your money back. Only takes them a few seconds to take your money. Then they decide if you will get your money returned. It says they immediately return your funds, that is not true. Don't waste your time only to get scammed

Date of experience: October 16, 2020
Florida
1 review
1 helpful vote
Follow Yoli c.
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I love Poshmark. Never ever had an issue. I've been on it as a buyer and seller since 2012. Once a dress didn't arrive, but it wasn't Poshmark or seller fault. It was a mix up by USPS. Poshmark refunded my money and the seller. No loss. Please try it, you're going to find great deals and you are protected.

Date of experience: August 31, 2017
Texas
1 review
6 helpful votes
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Ordered a pair of shorts and got a youth size instead of adult. Immediately email customer support asking what I needed to do for a refund they asked me to send them pictures which I did. Took several days getting back to me. Finally a response saying I did not contact them in time and all I could get was a credit for the shorts and not my large payment for shipping. Completely unacceptable! I did everything I could and they failed to inform me what to do before it was too late

Date of experience: May 1, 2017
Ohio
1 review
1 helpful vote
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I ordered a brainy baby toy for $20. In the picture it was In the box nice and clean new looking. What I received was a yellowed piece of junk and it was dirty I think this place is a scam. Would not recommend it.

Date of experience: December 13, 2020
New York
2 reviews
8 helpful votes
Follow Stephanie D.
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I thought i'd give them a shot and see how my stuff would sell on their platform, yes i was fully aware of the outrageous fees that they have. Mid posting my shirts that I make, they took down my 'closet'. I tried emailing them a couple times, the only response i got was telling me that i was attempting to sell counterfeit shirts...they're literally gildan shirts that i put my own logo that I made. But, whatever. Poshmark looks like it gets sh*t reviews as is.

Date of experience: August 23, 2023
California
1 review
3 helpful votes
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No Personal Service
August 29, 2018

I have issues with my new email as my old i deleted. However, i have tried to contact the service multiple times and i get an automated email saying that they will help. It has been a week and i have not received any personal assistance or solution to the issue! Also, i ordered an item and it has not arrived! There is no service! I am so mad i wasted time and money on this site!

Date of experience: August 29, 2018
Illinois
1 review
12 helpful votes
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Bought a used purse in "excellent condition." Received purse in "good condition." Visible marks on the purse was a deal breaker for me, especially for $155.00. Contacted "customer service" for refund. Took 2 days for them to notify me that they had to review my case and I also had to send pictures - what a joke! Then they offered me a $25 credit on their site to keep the purse. Um... No?! Then I had to wait another 2 days for them to approve my case. Not good customer service. Any company who gives customer hassle about returning an unsatisfactory item is not worth shopping with, IMO.

Date of experience: January 12, 2016
Alaska
1 review
3 helpful votes
Follow Ann T.
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I searched for a particular color in a boot on Poshmark and these boots came up. When they came, they were clearly gray and not black. The seller would not take them back stating that I should have read her comments to questions and that the problem was with Poshmark's search terms. Poshmark would not refund me either. If it were me, I would either as a company reimburse, or have seller return them and sell them to someone who wants them - this time with a label that identifies the color. I returned them anyway because I did not want them. But this is not ebay- a company with stellar customer service. Never again.

Date of experience: March 14, 2019
Oregon
1 review
7 helpful votes
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BUYER BEWARE
April 20, 2017

BUYER BEWARE Poshmark does not stand by their return policy. It is non-existent along with their customer support. No phone line to dispute your claim. As others have said, basically sellers can sell anything they want with misrepresentation, false description and get away with it even when the order is not accepted, rather disputed. Poshmark will no longer get my business because they do not describe items accurately and do not stand behind their return policy. I will stick with ebay, a trusted and reliable online source for used goods. I am also going to turn them into the FBI, FTC and Better Business Bureau.

Date of experience: April 20, 2017
New Jersey
2 reviews
3 helpful votes
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Garage sale quality
January 18, 2018

I was happy with my first two purchases, but my 3rd was awful, cheap, dirty and not what they said it was (t shirt vs sweater). They denied my request to return saying it was my fault for not asking more questions. Item was dirty on arrival. Here is some advice PM, if you have something listed under "sweaters", be sure it's a sweater and not a long sleeved tee.

Date of experience: January 18, 2018
Alabama
1 review
5 helpful votes
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Poshmark claims that they can authenticate designer items however they no nothing about how to to this! They say if you are selling a designer item you need to have the original receipt. Who keeps receipts for used items like shoes and necklaces? And people post fake ones. I think an professional site who knows designer items would be able to tell by looking at the item if it is real or not. Not if a person has a receipt. Fake items are sold constantly on Postmark and the site is more like a thrift store app. I thought I could trust their authenticity promise but ended up with a fake. They said they was nothing the could do Even with written proof on the letter head of the company.

It has a very trashy and teeny bopper type feel to the site and is not a safe place to conduct professional business. Also you constantly get spammed on this site.

Date of experience: October 30, 2019

Overview

Poshmark has a rating of 1.3 stars from 2,853 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 51st among Consignment sites.

service
774
value
699
shipping
673
returns
650
quality
632
+783