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Australia
1 review
2 helpful votes
Follow Kasia N.
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Offended
December 13, 2021

I tried to sell kids' branded clothes, never worn, like Ralph Lauren. I simply wanted to sell it at little price so others can enjoy it but Poshmark immediately removed it and notified me that I'm not allowed to sell counterfeit items. Without any checks they just PRESUME that someone tries to sell counterfeit. Shame. I feel offended. I will never sell or buy on that website. Lazy procedures just so they can say they quarantine no counterfeit.

Date of experience: December 13, 2021
Colorado
1 review
0 helpful votes
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Damaged cups
October 23, 2022

I have bought two freezer mugs both were damaged. Trying to get a refund is not been met with customer in mind. Sent photos but still have not received a response from the company.
Disappointed in the product and the lack of customer Service.

Date of experience: October 23, 2022
Texas
1 review
1 helpful vote
Follow Koorosh K.
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I was directed to Poshmark, from Google, when I was searching for a certain item. I placed my order and asked a question from the seller. After 3 days, when I received no response, I checked back, and I noticed that the listings don't exist anymore. I contacted the so called customer service, and I never received any response (other than the automated response message). It was my first, and certainly my last time to even brows this scam oriented website.
So please be careful.

Date of experience: December 20, 2023
Arizona
1 review
9 helpful votes
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Never received my order. There's no way to contact the seller directly or to leave a feesback of shopping experience on the site. Customer service gives you totally useless advises. If I ever getting my money back is yet to be determined. Never again

Date of experience: August 6, 2016
Ohio
11 reviews
62 helpful votes
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Follow up with previous review
February 6, 2018
Updated review

After reading other reviews, I felt really bad about my order. I was going to wait till Monday to send them e-mail to follow up with the case. Last night, I checked my e-mail and found they approved the case and sent me a return label. The case for review took 4 days. At this point, I felt so much better. I did not get any angry messages from seller either. The label was printed and order was sent back today. One reviewer said is correct, if the products are used, sellers should not use the NWT and try to cheat. So far I had 3 buying experiences and 1 selling experience from this site. Not sure if I should keep buying from here.

Date of experience: February 5, 2018

I was scammed recently
February 6, 2018
Previous review

I have both selling and buying experiences on Poshmark. Overall, the selling and buying transactions were OK until last week. I ordered the designer sunglasses from a seller, the seller identified this sunglasses as new, never worn. Once I received the sunglasses, I realized that the sunglasses is used. I see scratches on Both legs and scratches on the lenses. I contacted the customer service and filed the report and requested to return. The next day, got e-mail from customer service, asking me to turn in more photos, same thing just like the other reviewer mentioned. I turned in 7 more pictures and waiting for the answer. From the other reviewers information, probably they will refuse to return. I will put more reviews once I hear from them.

Date of experience: February 2, 2018
Georgia
2 reviews
4 helpful votes
Follow Bianca K.
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I ordered for the first time today to have my product cancelled because the seller said the product was "too low! Sorry." Poshmark removed my money and said I won't get it back for 10-15 business days. There is also no customer service number so you will have to file a claim with your bank. Also do not buy from shopper dodobird2. She's an awful seller. She finds it amusing to insult her customers for her mistakes. She literally harassed me because I wanted my money back. Stay away from this site.

Date of experience: May 15, 2019
California
1 review
6 helpful votes
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I was a new Poshmark buyer and purchased boots that were labeled in the listing as a size 7 and once received the tag said size 6.5 and obviously too small. In addition the buyer showed the tag with a price of $80 but on the flip side it showed they were purchased for $30. Emailed Poshmark twice as well as the buyer. No response. The site is a scam.

Date of experience: June 24, 2019
Florida
3 reviews
15 helpful votes
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Gucci trashy shoes
June 19, 2021

I purchased two pairs GUCCI shoes on Poshmark. In both case the sellers misrepresented the shoes, describing as very good condition. They came with a heavy yellow discoloration and extremely filthy, Poshmark is not evn trying to help or support the buyers. Trashy shoes will be donated to charity, money lost. Terrible experience. NEVER EVER Poshmark!

Date of experience: June 19, 2021
New York
1 review
2 helpful votes
Follow Layla R.
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I have had great experiences with poshmark so far. However, I have limited myself to buying accessories and a light trench coat. I personally wouldn't buy any clothes or shoes unless I have tried on the item beforehand, and I already own London Fog coats. They are usually true to size.

It seems like a lot of people have been ticked off because the clothes or shoes have run small (surprise, surprise dealing with designer items). Honestly, use common sense when buying stuff through a third party and not a department store. It is simply the chance you take when buying from an individual (think craigslist).

Also, I like the "make an offer" option. I got the London Fog coat at $40 when the seller originally asked $75. Make sure to see a lot of pictures of the item: front, back, and sides. Ask the seller any questions that they haven't addressed... Any flaws? When can you ship? Is this from a smoke-free home?

Date of experience: March 4, 2015
Maine
1 review
1 helpful vote
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Purchased an item that was misrepresented. I thought that Poshmark's escrow service would step in once I submitted the evidence of obvious fraud and they told me the item was as described and gave the money to the crook! They are aiding and abetting people who are selling fake items on the site. GO ELSEWHERE!
Unless you consider getting ripped off part of the bargain avoid poshmark like the plague!

Date of experience: December 25, 2022
Michigan
1 review
6 helpful votes
Follow Teri L.
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Waited 10 days for seller to send my purchase or even acknowledge me. Sent a request to customer service who contacted me with a generic cancel if you wish. I stated how looking at other purchases from said seller who is consistently bad and no comment or action from customer service only for me to cancel my purchase. What! If I didn't find some cute things I would NEVER shop here! Oh and seller never even apologized!

Date of experience: November 15, 2016
France
1 review
7 helpful votes
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Bought four items from seller " timetopawssc" Seller never shipped the items. After 30 days Poshmark automatically cancels listings that have not completed. Going through this sellers reviews I find a number of similar comments from buyers regarding the non shipment of purchased items. Check closed sales for comments/feedback for sellers before you buy. Poshmark took no action to correct this problem.

Date of experience: June 2, 2016
Canada
1 review
0 helpful votes
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Counterfeit Claim
December 20, 2022

Would give Zero Stars, but wouldn't accept Zero. I sold a vintage Grateful Dead T-Shirt on Nov 10,2022 using a printed Poshmark shipping label. I personally dropped off at my local Post office and received tracking confirmation. On checking my Poshmark account there was a notice that my sale was cancelled. When I inquired as to why it was cancelled I received the following email: "Thanks for your email. It looks like your cancelled sale is a counterfeit item. Please note that selling replica/inspired items is against our policy, as well as Federal Law. Unfortunately, we are unable to offer any additional assistance. We appreciate your understanding." I then contacted the Buyer and his response was "That's not what I said. It just never arrived." So Poshmark is using the counterfeit excuse to prevent reimbursing me for an an item that was lost using their shipping label

Date of experience: December 20, 2022
Texas
7 reviews
25 helpful votes
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In an attempt to buy a certain Nike shoe, I tried buying them on Poshmark but all of the sellers told me their posts were fake and they don't have the items for sale. What is the point of this website if they don't regulate sellers. What a waste of time to use this site.

Date of experience: December 19, 2020
New York
1 review
4 helpful votes
Follow Juli H.
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I had two orders I placed and paid for with a seller. I waited and waited for days for her to ship them all the while attempting to ask her what was going on. Now today I get notifications (and my money refunded luckily) that my orders have been cancelled because the seller "changed her mind". According to their rules, this isn't even an option. I am absolutely livid and I think Poshmark is a piece of garbage.

Now I can't cancel my account because of rules that don't apply to me!

Date of experience: May 19, 2021
Pennsylvania
1 review
0 helpful votes
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Nightmare!
May 12, 2022

I bought sneakers and they where advertised as a 9. They turned out to be a 8. When I tried to call Poshmark they have no customer service phone number. They did respond with an email and gave me a long list of what I would have to do to try and get my money back. Would never use this company again!

Date of experience: May 12, 2022
California
2 reviews
8 helpful votes
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Way to expensive
June 26, 2017

Their fees are outrageous. More than even bigger sites that get more sales. Insane. I would stearate clear of this site. With the high fees you won't make much plus as buyers high fees means over priced items.

Avoid

Date of experience: June 26, 2017
California
1 review
4 helpful votes
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Such a Scam
October 9, 2019

This site has zero support for buyers. Seller can sell you dirty smelly items with no penalties. They can also deiced to just change their mind and not sell what you have bought. The "customer service" is a joke. I filed a case because I bought something with an awful smell ( cigarettes) they kept asking me to provide a picture of the damage. Another dress I bought came dirty and they continued to ask me for pictures. I have sent them several. They advised me to resell my dirt dress and my smelly dress to someone else. Don't wast your time or money on this site.

Date of experience: October 9, 2019
Ohio
1 review
8 helpful votes
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This site has absolutely nothing "posh". They should change their name to Slimemark. I worked for a luxury brand for 15+ years and am well aware of their products. When I would see I fake or counterfeit piece, I would do my due diligence and report it to Slimemark. They, being nothing but slimy and greedy, would do nothing. People work hard for their money and are thrilled to buy something they might not otherwise be able to afford. To spend it on fake merchandise is shameful. It's a great place to go if you're selling crap counterfeit stuff. If you have good quality, legit products, I'd sell elsewhere.

Date of experience: July 21, 2017
Illinois
1 review
5 helpful votes
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Great Site!
March 17, 2016

I have been using Poshmark for a couple months now and have both sold and purchased items using the site. If you market your stuff well, they're almost sure to sell. Same with buying. I only buy from poshers who I see have good reviews, and I love everything I've gotten! I did have one seller not ship my item. Poshmark emailed me after a week or two and offered me a full refund. Overall, I say this is a great website/app for buying and selling clothing.

Date of experience: March 16, 2016

Overview

Poshmark has a rating of 1.3 stars from 2,852 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 51st among Consignment sites.

service
773
value
698
shipping
672
returns
649
quality
631
+781