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Massachusetts
1 review
7 helpful votes
Follow Sheila R.
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I ordered a pair of boots. Paid for on 4/20/17. Today is 5/2/17. Still no boots. Ebay takes 2 to 3 days! I sell on Ebay. I have also sent questions on certain other items with NO RESPONSES from the sellers. On Ebay we always respond to questions. No good descriptions either. Like everyone thinks jeans size 3 is going to suffice! Crazy! I have messaged Poshmark twice now, once yesterday and once today as to where my boots are... no reply still... Never again!

Date of experience: May 2, 2017
Iowa
1 review
0 helpful votes
Follow Lynn M.
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Buyer Beware!
October 25, 2020

If an order does not fit or it is the wrong color/material, you cannot return it. I was told they would not allow the return, would not refund my money and I should give it away or donate! Policies like this are unheard of in today's online marketplace. I am amazed Poshmark has been so successful.

Date of experience: October 25, 2020
Illinois
2 reviews
2 helpful votes
Follow Robyn B.
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Don't Buy Here
December 18, 2020

I ordered a jersey for my son more than 2 weeks before Christmas. A week later and the package has not even been scanned to be shipped. I have tried to cancel the order to purchase elsewhere and, even though the policy on their website states that you can cancel after 7 days if your order hasn't gone out, when you try to cancel it now states that they have up to 10 days to ship. So I cannot cancel until 10 days have passed and yet, I still won't have in time for Christmas. They try to blame the slow mail but if the package hasn't even been scanned, how can it be the slow mail? What a f-ing scam! Oh, and you can't speak to anyone either. Don't waste your time with this site.

Date of experience: December 18, 2020
California
2 reviews
2 helpful votes
Follow Bella S.
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No support for Sellers
January 11, 2023

PoshMark charges over 20% which is outrageous and for the seller, offers no support or protection from Karen shoppers. I feel I was harassed by a shopper and retaliated against when I privately questioned the review that was given. The shoes I sold had a small wet spot on the insole from leather cleaner that spread during shipment apparently and the buyer suggested that I lied about the condition. The spots were not there when I shipped and I have pictures taken right before. When I questioned her, she downgraded the review to 1 star. PoshMark did nothing about the retaliation.I offered to take the shoes back but the buyer of course did not want that. The shoes were worth twice what she paid and I have no doubt she intended to re-list them for double. So she will probably make a huge profit while giving me a one star review to retaliate for my questioning her 4 star review.

Date of experience: January 11, 2023
Texas
1 review
2 helpful votes
Follow Mikell N.
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Purchased red distressed sweater on small device that did not clearly show distressed areas of sweater. $40 worth of dissatisfaction that is trash can worthy only. During holidays did not open package until Christmas only to learn there is a 5 day return request policy. Totally unacceptable. The guarantee is you will be out the total cost of any items that do not meet your expectations if your are unable to instantly open the package & request a return slip within 5 days.

Date of experience: December 28, 2018
Pennsylvania
1 review
0 helpful votes
Follow Chic E.
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I was a seller and I sold some sunglasses. The woman totally ruined them just to return them and Posh didn't make it fair for me to state my case. They sided with the customer and didn't give me time to provide before and after photos and on too of that they ignored my emails. I am currently looking to sell somewhere else. They were completely unfair and not neutral as they should have been.

Date of experience: March 29, 2023
California
4 reviews
3 helpful votes
Follow Justin B.
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Purchased some jeans that didn't fit right. Contacted the seller. He said he would accept a return but wanted me to go thru Poshmark to process it. Fair enough. Poshmark would not assist in the return. Got two (so far) generic emails stating why they wouldn't help with the return.

Date of experience: September 9, 2023
Ohio
1 review
2 helpful votes
Follow ngngh g.
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I don't like...
I got so many scammer on there.

Suddenly got cancellation e-mail after shipped 1day & half day later...
It was too late... how I could to stop for shipping the items.
I got very bad experience with this...
I am thing to step away from there soon.

Date of experience: June 10, 2019
Canada
1 review
1 helpful vote
Follow Kelsey M.
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Accepted on accident shorts and realized after was wrong size I contacted poshmark support and got back to me that day that to send pictures etc and will look into it for me

Have been asking for any updates no response.nothing
This happened Monday and is now Friday and nothing

Date of experience: June 16, 2023
Minnesota
1 review
21 helpful votes
Follow Brian F.
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Imagine this, you're trying to find a nice slightly used or new version of a Chanel clutch/wallet for your special someone. But every time you try to buy it on Poshmark, the seller refuses to complete the sale or they try to sell you a fake. Then on top of it, customer service does nothing about it and offers you a laughable $5 credit for your troubles that you actually never receive! Welcome to Poshmark. Happy shopping in Hell!

Date of experience: February 15, 2020
Rhode Island
1 review
12 helpful votes
Follow Phil L.
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Poor imitation of Ebay
November 24, 2015

The group is interesting... They provide a "benefit" of examining items sold over $500.00 but perform the examination without permission of either the buyer or seller. Then they cancel the sale after a week of examination supposedly because it's against the bylaws to sell men's clothing yet the site is full of Men's clothing. Strange control issues and very poor Customer Service. I'm back with eBay!

Date of experience: November 24, 2015
California
1 review
4 helpful votes
Follow Jack g.
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I am a seller on Poshmark and it is true what the other sellers say - seller protection does not exist on poshmark and they almost always side with the buyer. The rating system is also unfair as you get people giving low ratings just because they didn't like the fit, dumb things like that. No way to dispute it. But what is most upsetting is the huge chunk poshmark gets for basically doing nothing. I'm talking 20% commission for products over $15! I'm fine with 10 or even 15%, but 20% is just too much for a site with poor service and no protection. No wonder I frequently see sellers and buyers taking it to PayPal instead of directly negotiating on poshmark. Sellers don't have to deal with the commission and buyers don't have to deal with the $6.50 shipping fee. Plus PayPal has a legitimate dispute system that will fairly judge on both sides - poshmark take note.

Date of experience: July 31, 2018
Colorado
1 review
5 helpful votes
Follow Meredith A.
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I made a purchase on this site, and it has not been sent to me. There is no phone number to call. You can only e-mail. And then they don't respond/

Meanwhile I am out almost $300, with no way to contact the seller and ask them why they haven't sent my item. Maybe they never had it to begin with.

Date of experience: December 18, 2019
Maryland
2 reviews
1 helpful vote
Follow Kristy G.
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Ordered Chanel earrings from Poshmark for $2500 that I thought would be accurately authenticated. I own a lot of other Chanel items and work closely with my SA at Chanel. Once the earrings arrived, I already had speculation due to the engraving. My sales person confirmed they were not authentic. Today I saw a side-by-side comparison of the real ones versus the ones I purchase from Poshmark that are fake.
I would like to return these fake earrings and receive a full refund.
Poshmark has a reputation for authenticating fake items per other buyers that I am just becoming aware of. It's sickening to know a person is spending this amount of money and they are either working alongside the sellers in authenticating fake items or do not have the properly trained staff to authenticate.

Date of experience: July 20, 2023
Arizona
2 reviews
2 helpful votes
Follow Liz W.
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I love this platform. This is a site for a more sophisticated consumer with refined taste and experience shopping online. It's a Refreshing change from the sites that allow buyers to rent clothes and then return for any reason up to 30 days. I've made over 30 purchases and only had to request a return for one item, which Poshmark approved.

Date of experience: October 13, 2019
Texas
1 review
16 helpful votes
Follow Sandra M.
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There's a lot of people that scam on Poshmark and they get reported and poshmark doesn't do anything about it. Also they let people return purchased items if you even miss the slightest detail on the item and return it with even more damages due to shipping and handling back and forth! Not worth it! Use Mercari instead! They verify authenticity without having to ship to any headquarters and they only take 10% instead of 20% that Poshmark takes. Never using this app again!

Date of experience: May 19, 2020
Colorado
2 reviews
5 helpful votes
Follow Indra H.
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Poor customer service
February 12, 2020

I agree with the posts that the customer service is poor. You cannot talk to a person directly, you have to send them emails which they don't answer. If something gets lost in the mail good luck to you. I have been using Poshmark for my business but am having second thoughts because of the poor service. Poshmark, Shape up!
Indra

Date of experience: February 12, 2020
Arkansas
1 review
1 helpful vote
Follow Cody B.
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I purchased something for 750$ and 5 days later it still hasn't even been shipped even though they claim 3 day shipping the seller has 7 days to ship the item. So now I have to wait 2 more days to apply for a refund and today I find out it will be two more weeks before my money will be transferred back to my account. Terrible business practice! They should t take the money out of ppl's accounts until the item ships if it's going to take 3 weeks to get it back in our accounts!

Date of experience: April 21, 2021
Texas
1 review
4 helpful votes
Follow HMaier N.
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App works fine, but if you have questions, or an issue with an order, or anything for that matter don't expect support. It is not an exaggeration that say this is the worst customer support system ever experienced. What a shame because it's a good concept, but Custer service, frustrating, not timely, not clear, doesn't read the request or issue... the worst, save yourself some frustration, use eBay.

Date of experience: March 16, 2017
GB
5 reviews
11 helpful votes
Follow Gabriellla E.
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Very disappointing
July 18, 2023

I got the ads for Poshmark in the UK, so I thought I try it and put a few of my items up, all of a sudden one person (goes under the name of cricketsteps posts 2 comments, literally the same on 2 different items:

"Hi, this might be what I was looking for. I have an еmаіІ in my bio(info), please send me pictures because for some reason one picture shows here. Thank you "

I politely told her that there are 8 pictures and they are all visible, she continues to push for me to send them to her email, I declined and said I want to keep things within the platform, because a quick google revealed that this is what scammers usually do, one look at her profile shows she is in Texas, I am in the UK...

Next thing I know, my wardrobe is empty, nothing there, I can't list, I should reach out to customer support, I have done so several times, no reply... A week later, but they claim they reply within 24 hours...

Date of experience: July 18, 2023

Overview

Poshmark has a rating of 1.3 stars from 2,852 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 51st among Consignment sites.

service
773
value
698
shipping
672
returns
649
quality
631
+781