I ordered a pair of boots. Paid for on 4/20/17. Today is 5/2/17. Still no boots. Ebay takes 2 to 3 days! I sell on Ebay. I have also sent questions on certain other items with NO RESPONSES from the sellers. On Ebay we always respond to questions. No good descriptions either. Like everyone thinks jeans size 3 is going to suffice! Crazy! I have messaged Poshmark twice now, once yesterday and once today as to where my boots are... no reply still... Never again!
If an order does not fit or it is the wrong color/material, you cannot return it. I was told they would not allow the return, would not refund my money and I should give it away or donate! Policies like this are unheard of in today's online marketplace. I am amazed Poshmark has been so successful.
I ordered a jersey for my son more than 2 weeks before Christmas. A week later and the package has not even been scanned to be shipped. I have tried to cancel the order to purchase elsewhere and, even though the policy on their website states that you can cancel after 7 days if your order hasn't gone out, when you try to cancel it now states that they have up to 10 days to ship. So I cannot cancel until 10 days have passed and yet, I still won't have in time for Christmas. They try to blame the slow mail but if the package hasn't even been scanned, how can it be the slow mail? What a f-ing scam! Oh, and you can't speak to anyone either. Don't waste your time with this site.
PoshMark charges over 20% which is outrageous and for the seller, offers no support or protection from Karen shoppers. I feel I was harassed by a shopper and retaliated against when I privately questioned the review that was given. The shoes I sold had a small wet spot on the insole from leather cleaner that spread during shipment apparently and the buyer suggested that I lied about the condition. The spots were not there when I shipped and I have pictures taken right before. When I questioned her, she downgraded the review to 1 star. PoshMark did nothing about the retaliation.I offered to take the shoes back but the buyer of course did not want that. The shoes were worth twice what she paid and I have no doubt she intended to re-list them for double. So she will probably make a huge profit while giving me a one star review to retaliate for my questioning her 4 star review.
Purchased red distressed sweater on small device that did not clearly show distressed areas of sweater. $40 worth of dissatisfaction that is trash can worthy only. During holidays did not open package until Christmas only to learn there is a 5 day return request policy. Totally unacceptable. The guarantee is you will be out the total cost of any items that do not meet your expectations if your are unable to instantly open the package & request a return slip within 5 days.
I was a seller and I sold some sunglasses. The woman totally ruined them just to return them and Posh didn't make it fair for me to state my case. They sided with the customer and didn't give me time to provide before and after photos and on too of that they ignored my emails. I am currently looking to sell somewhere else. They were completely unfair and not neutral as they should have been.
Purchased some jeans that didn't fit right. Contacted the seller. He said he would accept a return but wanted me to go thru Poshmark to process it. Fair enough. Poshmark would not assist in the return. Got two (so far) generic emails stating why they wouldn't help with the return.
I don't like...
I got so many scammer on there.
Suddenly got cancellation e-mail after shipped 1day & half day later...
It was too late... how I could to stop for shipping the items.
I got very bad experience with this...
I am thing to step away from there soon.
Accepted on accident shorts and realized after was wrong size I contacted poshmark support and got back to me that day that to send pictures etc and will look into it for me
Have been asking for any updates no response.nothing
This happened Monday and is now Friday and nothing
Imagine this, you're trying to find a nice slightly used or new version of a Chanel clutch/wallet for your special someone. But every time you try to buy it on Poshmark, the seller refuses to complete the sale or they try to sell you a fake. Then on top of it, customer service does nothing about it and offers you a laughable $5 credit for your troubles that you actually never receive! Welcome to Poshmark. Happy shopping in Hell!
The group is interesting... They provide a "benefit" of examining items sold over $500.00 but perform the examination without permission of either the buyer or seller. Then they cancel the sale after a week of examination supposedly because it's against the bylaws to sell men's clothing yet the site is full of Men's clothing. Strange control issues and very poor Customer Service. I'm back with eBay!
I am a seller on Poshmark and it is true what the other sellers say - seller protection does not exist on poshmark and they almost always side with the buyer. The rating system is also unfair as you get people giving low ratings just because they didn't like the fit, dumb things like that. No way to dispute it. But what is most upsetting is the huge chunk poshmark gets for basically doing nothing. I'm talking 20% commission for products over $15! I'm fine with 10 or even 15%, but 20% is just too much for a site with poor service and no protection. No wonder I frequently see sellers and buyers taking it to PayPal instead of directly negotiating on poshmark. Sellers don't have to deal with the commission and buyers don't have to deal with the $6.50 shipping fee. Plus PayPal has a legitimate dispute system that will fairly judge on both sides - poshmark take note.
I made a purchase on this site, and it has not been sent to me. There is no phone number to call. You can only e-mail. And then they don't respond/
Meanwhile I am out almost $300, with no way to contact the seller and ask them why they haven't sent my item. Maybe they never had it to begin with.
Ordered Chanel earrings from Poshmark for $2500 that I thought would be accurately authenticated. I own a lot of other Chanel items and work closely with my SA at Chanel. Once the earrings arrived, I already had speculation due to the engraving. My sales person confirmed they were not authentic. Today I saw a side-by-side comparison of the real ones versus the ones I purchase from Poshmark that are fake.
I would like to return these fake earrings and receive a full refund.
Poshmark has a reputation for authenticating fake items per other buyers that I am just becoming aware of. It's sickening to know a person is spending this amount of money and they are either working alongside the sellers in authenticating fake items or do not have the properly trained staff to authenticate.
I love this platform. This is a site for a more sophisticated consumer with refined taste and experience shopping online. It's a Refreshing change from the sites that allow buyers to rent clothes and then return for any reason up to 30 days. I've made over 30 purchases and only had to request a return for one item, which Poshmark approved.
There's a lot of people that scam on Poshmark and they get reported and poshmark doesn't do anything about it. Also they let people return purchased items if you even miss the slightest detail on the item and return it with even more damages due to shipping and handling back and forth! Not worth it! Use Mercari instead! They verify authenticity without having to ship to any headquarters and they only take 10% instead of 20% that Poshmark takes. Never using this app again!
I agree with the posts that the customer service is poor. You cannot talk to a person directly, you have to send them emails which they don't answer. If something gets lost in the mail good luck to you. I have been using Poshmark for my business but am having second thoughts because of the poor service. Poshmark, Shape up!
Indra
I purchased something for 750$ and 5 days later it still hasn't even been shipped even though they claim 3 day shipping the seller has 7 days to ship the item. So now I have to wait 2 more days to apply for a refund and today I find out it will be two more weeks before my money will be transferred back to my account. Terrible business practice! They should t take the money out of ppl's accounts until the item ships if it's going to take 3 weeks to get it back in our accounts!
App works fine, but if you have questions, or an issue with an order, or anything for that matter don't expect support. It is not an exaggeration that say this is the worst customer support system ever experienced. What a shame because it's a good concept, but Custer service, frustrating, not timely, not clear, doesn't read the request or issue... the worst, save yourself some frustration, use eBay.
I got the ads for Poshmark in the UK, so I thought I try it and put a few of my items up, all of a sudden one person (goes under the name of cricketsteps posts 2 comments, literally the same on 2 different items:
"Hi, this might be what I was looking for. I have an еmаіІ in my bio(info), please send me pictures because for some reason one picture shows here. Thank you "
I politely told her that there are 8 pictures and they are all visible, she continues to push for me to send them to her email, I declined and said I want to keep things within the platform, because a quick google revealed that this is what scammers usually do, one look at her profile shows she is in Texas, I am in the UK...
Next thing I know, my wardrobe is empty, nothing there, I can't list, I should reach out to customer support, I have done so several times, no reply... A week later, but they claim they reply within 24 hours...
Answer: You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do: 1. Always checkout the seller's reviews. 2. Always ask if there are any flaws with used items. 3. Always ask if sizing is TTS: "true to size" 4. And most importantly, always ask if it's authentic (unless otherwise specified in the description) These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!
Answer: I have received every item I have ever bought on poshmark. It arrived on time and was in the exact condtion as was promised and how it appeared in the pics.
Answer: Well yes she received the boots and probably didnt like them or they didnt fit etc. she is trying to get her money back by trying to re sell them for 70.00 however she would only get 56.00
Answer: It took a long time, but today Poshmark said they refunded the entire purchase amount plus shipping because the booties I ordered were misrepresented. It took About a month and a half. Two times they offered me small credits toward another Poshmark purchase. I filed a very well documented (12 pages of emails, screen shots of the ad and screen shots of dialogue between me and the seller, Kimology) fraud claim with my credit card company, and I emailed Poshmark's customer service to advise them. Two days later they told me they were refunding my money. We'll see if that happens. Poshmark's customer service is terrible, but persistence paid off. Best of luck to you!
Answer: Ask probing questions: non-smoker? Ever been dry cleaned? How worn is it? Cats? Etc
Answer: I have the total opposite reaction to this question. This mystery group that decides what the outcome will be is ridiculous. You can't talk to anyone, and my last attempt to get support through emails, took one month! Not a fan of learning who the good sellers are by trial and error...
Answer: She probably stalked the other seller's listing and found you commented on the item you purchased. So technically, yes they can see what you buy as long as you commented something on the purchased listing.
Answer: Be careful on posh because they do not have your back. There is a lot of scandalous people on posh. Be careful on ebay as well. I bought a Michael Kors set on ebay that was listed as excellent condition but it was stained and reeked of cigarette smoke. Ebay did not refund my money. They said since it wasn't listed as brand new with tags I was screwed. I was out $315. Who wants a handbag and wallet that smells like shit? I think twice before buying on Ebay since that experience. Shame on the dishonest seller and Ebay for allowing that behavior. Good Luck!
Answer: Have you sent an email to Poshmark support? I have before and they did respond
Answer: You unfortunately cannot return an item if it doesn't fit. It's best to ask the seller the measurements of the item, if they tell you the wrong measurements you can return it. If they will not give you the measurements then don't buy from them. I'm new to selling on Poshmark and I will allow people to return their items if they don't fit because I believe that's what's right, you will find other good sellers!
Poshmark has a rating of 1.3 stars from 2,852 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 51st among Consignment sites.