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Poshmark has a rating of 1.3 stars from 2,858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 50th among Consignment sites.
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First purchase was a great experience... made an offer, it was accepted... shipped out next day. 3 days later it arrives... little short on quality but it served its purpose. 2nd offer was accepted... 4 days it still hasn't shipped. 10 minutes after my purchase my email gets hacked! I go looking the next day, another guy has same listing with exact same pictures... it was a watch, the times were even the same... I asked him if he really has it he said yes but have yet to see it. I still give it one last try thinking maybe just a scammer but whatever. Made offer on a 3rd item, accepted... the NEXT day get a cancellation with no explanation... had to ask why... she accidentally hit accept. I had already told the person that I got it for they were going to get their wish... then tell them no... I'm sorry not shopping here again,,.
This is almost no different than shopping on eBay, Etsy, etc. The shipping is expensive. And the seller doesn't get payment until you, as the buyer, click through your profile that you got the item safely.
I have only bought things twice on this site and I'm not very fond of the site. I don't recommend it.
Seller misrepresented men's shirt size. Tried to return an Poshmark would not allow a legitimate complaint. Do not buy from any one on this site!
I used the site to purchase and sell items at a steep (Poshmark gets 20% of your sale) price and the shipping continues to increase! I sold 2 pair of jeans recently and never received my payment. Ive sent SEVERAL emails with no response! DONT WASTE YOUR TIME-TOTAL SCAMS!
Purchased a dress on 2/25/17, never received it or any word at all from anyone. Had to contact customer service twice, took them a WEEK to get back to me, then an email how I can cancel. So I did. Supposedly they will refund my money "in a couple days". We'll see. At least it was only $14.00. It's a shame, it could be a great site for clothing purchases/sales but never again for me!
I love this app, I have been using it for years and have made over 1,000 sales. The best way to avoid issues is to read and understand Poshmark's rules and policies. Follow the directions for contacting them. Be patient for the response. Don't sell fakes. Ask questions before purchase. Don't take transactions offline. Check sellers love notes and average ship times, and ask if item is available before making purchase. If they don't respond, move on! Or else your money may be tied up until you can cancel 7 days later!
App works fine, but if you have questions, or an issue with an order, or anything for that matter don't expect support. It is not an exaggeration that say this is the worst customer support system ever experienced. What a shame because it's a good concept, but Custer service, frustrating, not timely, not clear, doesn't read the request or issue... the worst, save yourself some frustration, use eBay.
My first order and my daughter wears a size 10 Tory Burch shoe. When we got the shoes they were size 11. Too big, but denied return!
I've sold a few things on Poshmark, and everything went fine. BUT when I've tried to buy on Poshmark, it didn't work out as well. The first time I tried to buy a pair of boots and was immediately refunded my money with no response or explanation why. The second time, I got a pair of boots that smelled so bad I had to keep them outside (my grandmother was a hoarder and things that came out of her house also smelled this way). Every time I submitted the form for a refund, I got the same form letter email back, but no refund or return shipping label. That was $96.
Waste your time with follows you did not make and with no sales potential. Stupid website and app with annoying feminist comments. Why does poshmark even exist?
I shipped my beautiful Louis Vuitton artsy
I never got paid
Can't talk to anyone
They keep sending me the same old generic email
No answers
I think i got scammed
I have been looking for a particular swim suit for a year, find it at this place, excitedly give my cc and the next day they refund me saying they are out of stock... huh? Why is there a photo and why are you taking my money making me think I have this coming? Never again!
I joined Poshmark to help thin out my closet(s) and make a little money in the process. I have good experiences and after reading all the negative comments thought I would share. I've listed about 30 items, and sold about 7 making a little over $100 dollars. Everything I sell I bought through reputable retailers like Macys, Nordstrom Rack, Outlet Malls, Zulliy. I realize I am not going to make my money back even on items new with tags (NWT) and that buyers are paying shipping, so I take that into consideration when pricing. But I also know what I could reasonably expect as a tax deduction if I were to donate the item, and am not willing to go lower than that. I am also not desperate to sell and would rather re gift NWT items to friends rather then basically give them away. As for those that experienced scammers - what I have learned is to provide more info in my descriptions of items I sell, like we are a non-smoking home. If those details are important to you or you are allergic to animals - ASK! One of the beauties of the app is to ask the seller as many questions as you want in the comments section. Comments are not able to be deleted, so you can see what others have asked or if they have negotiated with the buyer for a lower price. You can also see if the seller ignores anything, is rude, or puts off some other red flag that leads you to not deal with them. The one snafu I had was I got an email saying my password had been updated, when I didn't do it. I responded to the email and they quickly locked my account and allowed me to reset my password after proving my identity. Scary to be hacked, but it was taken care of quickly and I didn't lose any money from my account.
STAY AWAY what a joke! Ordered earrings, never got them, cant waste my time on chasing $13 but never again!
No word whatsoever about my order even shipping after a week and when I contacted customer service I got back a form letter telling me they were overwhelmed and would contact me in the future. Terrible business model.
This is the absolute WORST shopping app I've ever used. The customer service is horrible. I was scammed and I reported it and for some reason the "customer service AGREED with the SCAMMER and I was kicked off the site after losing $80. After I was kicked off (even though I have tons of great reviews) they stopped responding to my e-mails. Now I uise Vinted and Mercari which are way better anyway.
Ordered item and after 6 days, it still hasn't been shipped, but without explanation. Have contacted Customer Service twice -- once via online form, once via email. NO RESPONSE. They don't let you contact them by telephone and they ignore written inquiries. NEVER will shop there again!
First waited 4 weeks no dress. Seller finally contacts me apologizes and says she will send it. Next Poshmark cancels the order 2 days later. NO WAY TO CONTACT SELLER>>. On site... SECOND. Bought a dress labeled 10 and showed a picture of it. With 10 in listing. With 10... it was a 16. When it arrived... still no return said I should asked for measurements. UNBELIEVEABLE. BAD COMPANY
First of all, how can a place have no return policy?
I bought a pair of jeans which were A. Not the size listed. They didn't have a size tag, but I could pull them off without unzipping. B. Stunk to high heaven of cigarettes.
I email Poshmark. It takes them forever to answer and then they want me to take pictures. How do I photograph a smell?
I told them to just pay the vendor and I would throw the pants in the garbage. What else can I do?
I will never shop there again and I urge everyone to stay far, far away.
Do not buy or sell anything with Poshmark. There is no protection for buyers who are defrauded. I bought a Tory Burch Simone cardigan from a seller who said it'd been worn once. The sweater that came was not the same sweater as depicted in the seller's photo (totally different buttons), and it was shrunken (I have many Simone sweaters and know my size), misshapen, and worn. I informed Poshmark of this immediately and they did nothing and I am out $91. I also bought a Lululemon tall skort but the seller sent a short skort. Again, Poshmark did nothing. The company just perpetuates fraud. Don't get scammed. Buy on E-bay instead.
Answer: You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do: 1. Always checkout the seller's reviews. 2. Always ask if there are any flaws with used items. 3. Always ask if sizing is TTS: "true to size" 4. And most importantly, always ask if it's authentic (unless otherwise specified in the description) These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!
Answer: I have received every item I have ever bought on poshmark. It arrived on time and was in the exact condtion as was promised and how it appeared in the pics.
Answer: Well yes she received the boots and probably didnt like them or they didnt fit etc. she is trying to get her money back by trying to re sell them for 70.00 however she would only get 56.00
Answer: It took a long time, but today Poshmark said they refunded the entire purchase amount plus shipping because the booties I ordered were misrepresented. It took About a month and a half. Two times they offered me small credits toward another Poshmark purchase. I filed a very well documented (12 pages of emails, screen shots of the ad and screen shots of dialogue between me and the seller, Kimology) fraud claim with my credit card company, and I emailed Poshmark's customer service to advise them. Two days later they told me they were refunding my money. We'll see if that happens. Poshmark's customer service is terrible, but persistence paid off. Best of luck to you!
Answer: Ask probing questions: non-smoker? Ever been dry cleaned? How worn is it? Cats? Etc
Answer: I have the total opposite reaction to this question. This mystery group that decides what the outcome will be is ridiculous. You can't talk to anyone, and my last attempt to get support through emails, took one month! Not a fan of learning who the good sellers are by trial and error...
Answer: She probably stalked the other seller's listing and found you commented on the item you purchased. So technically, yes they can see what you buy as long as you commented something on the purchased listing.
Answer: Be careful on posh because they do not have your back. There is a lot of scandalous people on posh. Be careful on ebay as well. I bought a Michael Kors set on ebay that was listed as excellent condition but it was stained and reeked of cigarette smoke. Ebay did not refund my money. They said since it wasn't listed as brand new with tags I was screwed. I was out $315. Who wants a handbag and wallet that smells like shit? I think twice before buying on Ebay since that experience. Shame on the dishonest seller and Ebay for allowing that behavior. Good Luck!
Answer: Have you sent an email to Poshmark support? I have before and they did respond
Answer: You unfortunately cannot return an item if it doesn't fit. It's best to ask the seller the measurements of the item, if they tell you the wrong measurements you can return it. If they will not give you the measurements then don't buy from them. I'm new to selling on Poshmark and I will allow people to return their items if they don't fit because I believe that's what's right, you will find other good sellers!