PoshmarkReviews 2,861

Poshmark will not be fair about resolving a dispute. They will side with their sellers who have a large inventory so as to keep them happy even when the seller has been dishonest and abusive. I bought some shoes from a seller which appeared to be fine in the pictures. Upon receipt, they were extremely stretched out and unwearable. I disputed it and sent them pictures of what I received. Their seller immediately accused me of taking the pictures in a way to misrepresent the condition. In the following conversation with her, she was combative, defensive and belligerent. Finally Poshmark stated that they were disapproving my dispute. They offered that I could resell them on their site. It would be dishonest to resell these shoes in such poor condition. They paid her my money
And left me with an expensive pair of shoes that are unwearable. I will never use their site again.

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

One of my packages is lost in transit, tracking number hasn't updated in 18 days, I emailed Poshmark 3 times, STILL no response. I'm a Posh Ambassador and extremely disappointed with the customer service which is nonexistent.

I purchased an item from postmark and it was damaged when I received it. I replied several times to either get a new item delivered to me that was not broken or send a refund and I never received either. I urge you not to order anything from them. They send damaged products and don't care about their customers!

Place an order get it confirmed. They set item price they set shipping price then they reneg on item bought stating shipping costs. They set the shipping cost not me. If they under estimated cost of shipping it is on them. Their mistake not mine. They refund so they can make more money reselling.they take no responsibility for their mistake. They accepted payment then arbitrarily refund. What about my loss of use of my funds. What about their legal liability to delivery goods paid for.

I dont really get this platform, there is no verification of authenticity (so well ok, its like ebay), no requirements to photos sellers provide like quality, quantity and that pics should be their own, not pasted from products' websites, lots of things are missing proper description and just as well copied from the website. They say that customer has to ask questions seller, so up to what point should I interview a seller? I wanted to find one Reformation dress that was sold out on the official website and I found plenty of offers, but the thing is that for the same dress of the same colour there were about 5 different tags types on the pics of different sellers, so I believe there are a lot of fakes there. Also its very concerning when someone has 7000 items in listings and they are from all different brands and sizes. So this person took them from where? Some China fakes I assume.

I've been a seller on Poshmark for 4 years. Last week, I sold a pair of pants on Poshmark. They were delivered to the buyer on the 24th. Poshmark has a 72 hour window for the buyer to rate the purchase. If they don't, Poshmark will release funds so the buyer gets paid. It was well past 72 hours, and I had not been paid and the buyer didn't rate the purchase, so I sent a message to Poshmark requesting to get paid. I got no response from Poshmark. There was a "your payment is on hold," notice at the bottom of the sold listing. I had no idea why. On the 27th, the buyer sent me a message, stating that the pants were dirty on the surface and had soiling in the crotch. I asked for pictures, but she didn't submit any. Yesterday, I got a notification from Poshmark that the buyer opened a case for dirty pants. I sent Poshmark my pictures of my listing, but they didn't respond to me. They approved the buyer's case. The pants were CLEAN when I listed, sold and shipped them. The buyer ruined them, so I cannot resell them. Poshmark is practicing unfair business with their sellers! The buyer is trying to scam me, and Poshmark is an accomplice to this! #1: They don't communicate or reply back to e-mails, and they have no one answering their phones. #2: They don't release your payment after 72 hours. It was over 85 hours, and they allowed the buyer to open a case and then accepted it 5 days later! #3: Poshmark froze my account without telling me why or giving me prior notice, so I was not able to do anything for over a day!

The first four pictures are mine. You can clearly see that the pants are clean. The last picture is the buyer's. You can tell they aren't the same pants. They are a different color, material and have different tags.

I was sent the wrong item, which does happen, even though it shouldn't...but their return process is the worst of any online shop.
I won't buy from them again for that reason.

Poshmark Customer Service is the WORST. Bought an item. In my Poshmark account under the "Offers" tab there was a prize giveaway. Opened it up, I won something and just had to pay shipping. I checked and Poshmark gives prizes so I thought it was legit. Instead Poshmark let some 3rd party scammer into my account and lie that I won something so I'd pay shipping. I didn't even realize it was a 3rd party until it was too late. The 3rd party wasn't sending anything. Instead it planned to keep the credit card to suck a monthly fee. For the chance to win. LOL. Had to deal with those clowns and undo all that mess. Then contacted Poshmark Customer Service and these CLOWNS just gave me the run around. So I deleted my account. NOT SAFE, don't walk - run.

This site is not safe for buyers. Too many scam and fake items they claim they authenticate items that are not real. When you make a claim it's very confusing design it's not user friendly and on top no Custumer services they will never get back or respond to your claim, you are basically on your own.

This company is a complete rip off. They sell mismarked items and refuse to accept a return. DO NOT WASTE YOUR TIME AND MONEY

I bought one thing from poshmark. It was fine, shipping was fine, billing was fine, packaging was fine. No complaints there.

In the time between making an account and receiving my package a week later I received something like 40 emails from poshmark, the overwhelming majority of which were marketing emails. "Just unsubscribe" I can hear you thinking. Let me explain how they've made that harder than it has to be on purpose.

In 2003 the US Congress passed CAN-SPAM which, among other things, require marketing emails to have that little, barely perceptible "unsubscribe" button hidden in the text near the bottom. As you may have noticed, some companies have wised up since 2003 and split their marketing emails into categories. This way, when you hit "unsubscribe" they only have to stop sending you mail from that category.

For example: sitejabber has these two distinct categories: "Email me periodic Sitejabber newsletters and updates", "Email me periodic Sitejabber contests and promotions". The unsub link on an email will only remove you from whichever mailing list that email's category uses.

Poshmark has 21 categories of email, 12 of which will message you before you even engage with the site at all (liking posts, following pages, whatever). Whenever you unsubscribe, you get taken off one... except you don't. I unsubbed from 3 emails before checking my notifications settings and everything was still on. Technically, they have 10 business days to honor my request and I checked after about 3 so maybe they were getting to it, or maybe they just suck.

Oh wait, it gets better. I check my emails on my phone. On mobile "Email Settings" link at the bottom of their page redirects you to a page asking you to download their app. They know why you clicked that button and they know which user clicked it. The "unsubscribe" button in their emails takes you straight to their webpage and has your user id in the link. It works because they're legally required to make it work. When they're not required to make it easy, its' hard.

The lack of respect for their customers is loud and clear.

I ordered a pair of shoes, identical to a pair I bought from Target, but in a different color. The shoes from target fit perfectly. The same shoe, same size that I ordered from Poshmark didn't fit. When I walked in them, my heels lifted out of the shoes. I requested to return them, as they do not fit and poshmark refused to allow me to return them. They told me I did not "qualify" for a return. Really? Having a shoe that does not fit correctly isn't a reason to allow me to return them. What a total rip off! I'd give a zero star if I could.

This is a real scam. Buyers, sellers and company itself. They are eating people's money. I can't believe

POSHMARK is Very Good at ONE THING = Not telling you about ALL the Conditions & Restrictions that surround a "problem purchase" = Dirty, Stained & Discolored clothing being described as "Excellent Condition", that you DON'T find out about until AFTER you purchase then, having to WASTE even more TIME responding to & getting "jacked around" by One person after Another, including a Seller that thinks NOT getting caught in a LIE is the Same as telling the TRUTH!

I've been ripped off many times. The last time I was sent a pair of cargo pants that were advertised at size 36 waist. Although they turned out to be a 34 having been shrunk after many years of poor use. They were t even fit to throw away.

They're so inconsistent with their return processes, it's ridiculous. Despite buying and selling thousands of dollars worth of merchandise on their site, they treat you like a crook & are super condescending. Plus they allow SO many fakes to be sold on their site (illegal btw) & do nothing about it when those fakes and pages are reported - probably turning a blind eye because they know they'll make money. The 20% they take from us is laughable considering how poor their customer service and communication is... an absolute joke, don't give them your hard earned money...