bri g.

Definitely my go to site for all my Korean skincare and makeup. I've been shopping on this site for two years now, and they always have a variety of products with great prices.

They're so inconsistent with their return processes, it's ridiculous. Despite buying and selling thousands of dollars worth of merchandise on their site, they treat you like a crook & are super condescending. Plus they allow SO many fakes to be sold on their site (illegal btw) & do nothing about it when those fakes and pages are reported - probably turning a blind eye because they know they'll make money. The 20% they take from us is laughable considering how poor their customer service and communication is... an absolute joke, don't give them your hard earned money...

I ordered something online to pick up in store and once I picked it up I got an emailed receipt for double what I ordered. When I inquired about it, they told me it was an ongoing glitch but rest assured I was charged for the initial amount. I checked my bank statement and I was charged once on the day I made the order, & again for the same amount the day after I picked it up. I contacted them (took them FOREVER to respond) & they told me I was wrong because they only charge upon pick up. I checked with my bank, and its not a pending transaction as the money left my account twice, so I showed them they AND THEY STILL HAD TO AUDACITY TO SAY I WAS WRONG. Now I have to escalate this which is so much added stress. There's a reason I haven't shopped here since highschool.

I was hesitant to order an outfit for a special occasion on the internet, but after emailing them numerous times, they assured me I would get exactly what I wanted. Firstly, Lehenga blouse sleeves only come to a certain length, but I however, wanted full sleeves. So, they told me to put any special requests/measurements in the comment box, and outfit would be made to my request and would look EXACTLY like the picture. When I got it, the embroidery on the shoulder looked like one of those iron on patches and the edges were all lifting off, the sleeves WERE NOT full length or made to the measurements I gave them, and came with a gold band on the cuffs which wasn't pictured. I understand you get what you pay for, and it's always a gamble buying online, but they basically lied and falsely assured me in the emails, which is unacceptable. Only positive is that the color is nice and they emailed me back promptly. I have a family wedding coming up and we were going to get moat of our outfits from here, but I'll definitely tell them to reconsider...

I usually enjoy shopping at H&M, so I was excited when their site finally allowed you to order online. That excitement however, was short lived. I order a top when they had a free shipping promo. I entered the code and it showed shipping as free, but reviewing my purchase now, they've charged me the &7.99 shipping fee. They also don't allow you to return online purchases in store, so you're stuck with what you buy unless you the the hassle and want to pay for return shipping. I won't order from here again