Poshmark

I purchased sunglasses that were fake and broken. Sent clear pictures of the damaged item but their website is down and no way to contact customer service. They keep asking for more details and evidence. No way to get refund

Honestly, a ridiculous company! There's isn't a written contract that the buyer or the seller signs. Again, Poshmark takes a cut from the seller who originally paid a lot of money for their item. A person might as well sell it on their own and get 100% of the selling price which is what I'll do. I regret selling on Poshmark because they've made a lot of money on my sales and don't care to step in help when there's an issue. I'd love to see if this happened to anyone making this decision because they'd feel the same way.
I've had a lot of experience with buying on eBay and they're customer service is always there to help. There isn't even a person on Poshmark that you can speak to directly. That is also a huge problem! Basically, a person is in communication through a stupid email. I don't really think Poshmark can be talking about contracts when you don't even really know if there's a real person on the other end.

I placed an order and my charge card was debited. Neither the product nor an updated response ever arrived so I checked my account on their website only to discover they had decided to cancel the order. The reason given was that their shipper does not deliver to my area. Courtesy would suggest they not accept my order in the first place or at a bare minimum they should have advised me of their decision to cancel. I would never have known had I not signed into their website.

At least the charge was refunded plus I now know not to deal with the company (this was my first and last experience). Now I know the reason for their horrible customer reviews.

I purchased a dress and when I received I found the dress had been altered. The straps were shortened by 2 inches. This dress was listed as a size 12. No mention of alteration. When I wanted to return or get a refund in amount to return straps to the standard size that I ordered and was listed in description I was denied. So buyer beware. Now I am out extra alteration fees and would have been better off shopping at TJ Maxx.

I ordered a size medium shirt that was supposed to have a bust size of 36 to 38 inches, the shirt itself measured 31 inches in the bust but Poshmark refused a return for the item not as described. They also block you from resolving with the seller. Scam business.

Poshmark claims it does not allow returns, but that is not the case, as I just learned. I was selling a vintage item, and was very explicit about its age-related imperfections in my listing. It was immediately bought by a woman who somehow expected a 40-year-old item to look new, and who filed a claim against me. The real $#*! of it is that she "opened the case" at 1 a.m., and I had six hours to respond. So by the time I saw the messages in the morning, Poshmark had already found in her favor, allowing me no input. I've sent several messages to Poshmark, and get chirpy responses that in no way address the issues I'm raising. Better to stick with ebay.

After quitting a corporate job I thought I would sell my clothes and, well most anything of mine that would provide cash for luxury items. There is nothing I will not part with and offer unless it's family heirlooms.

I spent hours and hours and hours taking photos and turning my dining room into a Poshmark studio. I was very excited. Here's my experience...

Even though I had items with tags (current) styles, I was low-balled beyond belief. The worst part of Poshmark is that the "themed parties" host picks were so incredibly tacky that I found myself asking if this is the best, this is not for me. I tried selling designer bags, coats, and jeans for 50% to no avail. I was a social ninja also. On the site for hours and hours. Liking, sharing, and caring.

In summary, no quality buyers on this site. Waste of time!

I was a new seller and sold 2 items and got one 5-star rating and 1 love note. But soon after I got 2 emails from Poshmark claiming that I had 2 listings "counterfeit or authenticity cannot be guaranteed" and 1 "warning" email. The language was awful. They did not ask me to provide more pictures to prove and of course, they could not prove that my items were fake. To stop more emails like this from coming, I immediately deleted my account. I spent a lot of my time and energy on creating 41 listings. Their customer service did not care, did not help. My emails were not replied! I am a former BBC manager [I doubt if Poshmark staff know what BBC is at all] and also worked as a copyright executive. I know about this stuff. But I was appalled by the way they treated me, the language they used, so I deleted the account straight away. If you don't care how you are treated by their customer service, go for it.

I had purchased form this site in the past, and the experiences were varied at best.
Recently I paid for an item from a seller. The seller accepted my payment, marked the item shipped, and then informed me 2 days after the purchase that the item had already been sold on another site! I did not receive a refund, and in fact was being sent multiple emails from Poshmark to accept the shipment.
It took over seven days to recoup my money through PayPal.
Poshmark did NOT rectify this problem, and the seller was of no assistance either.
I will not purchase from this site again due to the lack of protection they offer.

There is such a lure to the site with discounted labels and hard to find items. Unfortunately the lure ends there. Have purchased three items on their site now and each one has ended in a nightmare. 1. Sellers are slow to ship 2. The quality of your item is usually not as stated 3. Trying to get a refund or return is a mess. 4. It is very easy for a seller to accept your money then cancel your order and sell it to someone else. Poshmark has serious things to do to reign in their rogue sellers (there are a lot). If I wanted to misrepresent items and cheat people as a seller, I'd sign up for Poshmark and sell here. I've never had a positive transaction as a buyer here. Navigating their customer service is horrific. Also, sellers are terrible at communication and can block you. There is no seller accountability.

Finally, most items for sale are vastly overpriced.

I sold a pair of USED work boots. Customer complains that the soles are too worn. I explained they could be re soled by manufacture. She admits she should have asked for more pictures and it was her fault. Clearly the customer knows how Poshmark works and will approve any return for any reason. Poshmark approved her return Even though it should have been

This company has a return policy that harms customers. I bought jeans for my father that was not as described, not stretch when identified as being. We asked for a return within 5 days, nothing to do. They say the article was described as such. The waist is not stretch at all and it is a problem for my father who is 80 years old... I will never buy from this company. What a way to treat your customers, when we talk about clothes bought online, it's shameful

Followed all the rules for my Louis Vuitton Pallas BB. It was selling for about a week before I had a purchase. Went straight to the Post Office to wrap it and send it for the buyer to receive quickly.
A few hours after the buyer said they hit buy accidentally (which is impossible because you have to hit buy on two different screens and enter your payment info)
Then she said she would keep the purse if I would give to her for 1200 instead of the sale price of 1600, which is already below the 2300 I paid.
I said no, and then she said well the zipper is messed up (which it was not) and that she would be returning the purse.
Eight days later I have no money and no purse and posh customer support has not responded to any of my ten messages.
I'm going to take this to arbitration to get my money back.
Horrible don't use it