PoolSupplyWorld

Bought pool pillow off e bay. Put in pool,covered. Deflated in a week.cheap China junk.then they refused to make it right. Said I could buy another.lmao

Do not order from this company! I ordered a salt cell from them April of last year for $450. It no longer works just over a year later and the company (Pool Supply World/Leslie's) did absolutely nothing for me to make things right. Said they could offer a 10% discount on a new cell…No thanks. I'll be taking my money to a company who values their customers. If you're thinking of using them please think again. Awful.

Horrible Customer Service!

I ordered 4 replacement filter cartridges for a Quad DE 100 on their website. After one week, the items were in stock, but stuck in the final stages of shipping (according to their order review and customer service rep). I spoke with the customer service rep who told me it takes over a week to ship an item and 7-10 business days in transit. When I pushed back on a standard 3 week delivery timeframe, the customer service rep told me they were sorry the order couldn't be "received by your standard time frame". Three weeks isn't my standard time frame, that is well above industry standards. If I had purchased through Amazon, I could get the item in 1-5 days... not three weeks. I was expecting 1-1.5 weeks. LAST PURCHASE EVER from PoolSupplyWorld.com! I will NEVER buy from them again!"

I placed an order for 3 in Chlorine tabs on May 5th 2021 and order was accepted and charge was placed against my credit card. 14 May I receive an email stating order was cancelled. No explanation, no offer of substitution, no anything!. If I could give less than 1 star I would! Pool Supply World will see no more business traffic from me! Do yourself a favor and find another supplier for your pool needs.

They used to be good five years ago, but by now they are completely unfriendly, rude and tread customers of long years very badly.
After spending thousands of $ over the years there, I have stopped shopping there.

Customer service worst ever. Offshore Co. Needed to return purchased pool part that was wrong, CSR. Said I needed to take pic. And Email to her, then she said they would Email FedX return label after 5 calls the gave me part return #. Still no FedX label called back talked to another CSR gave him return # said the # was not in system wants another pic. I Quoted there mission statement and return policy. Never order from this Co.

Price offered me for chlor tabs with $60 discount... they reneged and did not credit my account after many correspondence showing proof of their advertisement. Definitely a scam price to get u to buy and then u get screwed

Happy with my order. I knew what I needed, ordered it and they delivered it. Saved $200 from local retailers. My order arrived in three days. Its important for the buyer to know what they need in order to avoid returns. I would do business with them again. I recommend them. Just make sure you know what you need.

Two stars as PART of the order was received. Here's what happened - I ordered chlorine tabs and a pool cover. Tabs came, cover did not. Waited a few days. Nothing. Called and waited on hold for over an hour. Finally got a clueless lady on the phone. She did follow up with an email asking for 72 hours to solve problem. They didn't respond in 72 hours. I sent an email after the fourth business day to follow up and they still haven't replied. Tried calling again and waited for 30 minutes before deciding that I won't wait another hour + to speak to these fools. Attempted one more email and "chat" contact. They never replied. I Disputed charge with CC company. Will never do business with them again. You should think twice about it as well.

As with so many others, they took my money and no further action. I believe they've shut down their customer service entirely as emails and phone calls go unanswered. I've called the customer service line exactly 5 minutes after it opens for the day and was immediately warned of 60 minute wait times and "more than 9 people in front of you".
Small claims court may not be the appropriate venue. From what I see, a class action suit would be more apt.