I am trying to see if this is a good site to order a salt system from

asked by susan m. on 8/18/15

11 Answers
Thumbnail of user desireet48

No stay away it's a scam I wish I checked first but I've been desperate for filters for my green pool

Helpful  (1)
Thumbnail of user jamesc2405

I've only had one sale experience with Pool Supply World. They're very good at collecting your money, but I never received the product I ordered, found it difficult to get through to customer service, and have not gotten the refund I requested, and that they confirmed.
Save yourself the hassle and do business elsewhere.

Helpful  (1)
Thumbnail of user joanm469

Their customer service is awful. You are on hold for 45-60 minutes every time you try to call customer service

Helpful  (0)
Thumbnail of user jennc125

Don't order from here. Summer will be over by time you get product. It took 5 phone calls and overnight months to get credit for products not received.

Helpful  (0)
Thumbnail of user natashaj53

Do not order anything from them. They are scamming people. Taking money for orders and then blocking communication

Helpful  (0)
Thumbnail of user peters1109

Sure order it but you may not get it. And may have trouble getting your money back.

Helpful  (0)
Thumbnail of user kathym679

I would not use this site as the customer service is terrible, order from Amazon. Buy a salt system from another site.

Helpful  (0)
Thumbnail of user jamesh1490

Did not order a salt system, but was unhappy with their search system on my order of different product. It returned the wrong part. If you want to order from them I would verify which system I wanted through another seller/site before I ordered.

Helpful  (0)
Thumbnail of user robertg813

Go to Amazon. It will cost a little more but you will receive it.

Helpful  (0)
Thumbnail of user walterh103

I have ordered from this company 3 times and have had nothing but problems with the condition of items received and also trying to get replacement items or a refund. They will offer item returns but it will cost you $10 for return shipping and a 15 % restocking fee!

Helpful  (0)
Thumbnail of user johnm768

Several reviews from people who ordered a salt system, had major issues, and no resolution from pool suppliy world

Helpful  (0)

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