PoolSupplyWorld

The original disk, after 7 or so years, would flip under itself as the cleaner fell off a wall and then the cleaner would get stuck and sit there. I keep the cleaner in my pebble tech salt pool 24/7 and all year long. The new one fit perfect, is an OEM, and now my original old cleaner works great again! Apparently as plastics and rubbers age, while they still look functional with no loss of material, loose their rigidity in this case and just do not work for this very simplistic cleaner design. Highly recommend if your cleaner like mine keeps getting this large round disk folded under itself or for some reason yours is broke.

Since I found PoolSupplyWorld I've been very happy with all my orders. Over the years I have purchased a new booster pump, pool sweeper, filter, filter supplies, chemicals, etc., from PoolSupplyWorld. They have the best prices, best service, and quick shipping--they even do follow-up emails to their customers to be sure you are satisfied with your purchase. Will never shop at a local pool supply store. No, they did not pay me for this 5-star review. I'm just a happy customer.

The website was not clear on measurements for an item (length? Diameter? Circumference?) so we ordered the wrong size. We're first told we could exchange, but didn't get e mail directions. Then told can't return items under $25. Been waiting for the supervisor to call me back. I've been on hold for about 2 hours over 4 phone calls trying to get through. Be forewarned... And the promised call from a supervisor has not come in over 48 hrs. Check out Leslie's Pool supply - cheaper and better customer service!

Two stars as PART of the order was received. Here's what happened - I ordered chlorine tabs and a pool cover. Tabs came, cover did not. Waited a few days. Nothing. Called and waited on hold for over an hour. Finally got a clueless lady on the phone. She did follow up with an email asking for 72 hours to solve problem. They didn't respond in 72 hours. I sent an email after the fourth business day to follow up and they still haven't replied. Tried calling again and waited for 30 minutes before deciding that I won't wait another hour + to speak to these fools. Attempted one more email and "chat" contact. They never replied. I Disputed charge with CC company. Will never do business with them again. You should think twice about it as well.

Arrived quickly. Lights work great. Love 'em. Four stars because the pool light was shipped in its own packaging and not placed into a shipping box. I was shocked at the way they shipped it. There isn't any packaging or cushioning around the light itself. It's lucky the expensive light didn't get damaged in shipment. The spa light was shipped inside another box. No extra cushioning for that either, but at least it was double boxed. Looks like they were shipped from different locations. I attached photos of how the large light was received.

I've dealt with many companies serving many different industries, but this one is by far the worse. I've been trying to check on the status of an order that was placed three weeks ago and not one email has been answered. I was on hold last week for three hours and all it says all our agents are business, thanks for your patience's and there are more than 9 calls ahead of you. I've currently be on hold today for 1 hour plus and no answer. Pay double somewhere else and avoid the frustration!

I've been going through this for about a month now. As of 7/20, I'm still waiting on my refund. I whole heartily agree with Travis P. About this company. Try to stay away from this company because they don't keep their word, my restock fee was suppose to be waive but that didn't happen. The wait is long but I was determined to wait it out, be prepare to wait at least 11/2 hr. You would think someone was really looking at these reviews to improve this horrible company but all they want is your money and act like they don't want to give it back. I wish I could have given it a half of star, get your act together.

I ordered a filter part for a customer. My customer changed their mind an decided to get a new filter. I called psw within an hour of ordering to cancel. They said it had not processed and they would cancel the order and refund me. Well a few days later it arrived at my house. I have contacted them 5 times because they will not send ra return label. Each time I was on hold for about an hour. It has been over a month and all they tell me is that the return has not been processed yet. Never again!

Absolutely the worse. Ordered hand rail on 04/18 and did not receive it. No one could provide a tracking number or provide an update on my order. After numerous e-mails and calls, they finally said they would cancel and refund my money. It is June 15th, and still no refund received. Tried calling and you get a recording saying due to high volume of calls no one is available. Stay away from this company. Criminal if you want my opinion.