Pokemon Center

I ordered a Pokemon Santa Hat for my 8 year old son for Christmas, almost a month ago. My card has been charged, but the hat has not shipped, and there appears to be no way to contact anyone to find out my order status, save for the phone number listed on this website, right here, that may or may not work. I'm going to be beyond furious if they ruin my son's Christmas with their absolutely nonexistent customer service. Avoid at all costs.

I've bought tons of plushies over the years from the Pokémon Center! Ive never been lucky enough to get sealed cards from them though, they sell out instantly pretty much… so I can't speak for that section! But the plushies, immaculate and always have been! Even the clothing, accessories, etc are always great! Never had issues with customer service either, things are always great! Not sure why they have such a bad rep… :(

I ordered a plush from them that did not look like the image on the website. It was poorly constructed and the wrong color. Very low quality. Not at all as advertised. They e-mailed me and asked for a review, but apparently they don't post reviews that are at all negative, because mine did not go up, and all the reviews visible are five star reviews. Calling them "reviews" seems intentionally misleading; what they are really looking for is positive testimonials, and they call them reviews to give their potential customers a false sense of security. My e-mails about the defective product were also ignored.

Placed a $280 order for plushies that went in stocked. Found out that it was cancelled later that day but received no email letting me know. I messaged them a total of 5 times throughout the week asking them to refund me my money and I haven't gotten a response at all. The worst customer service when it comes to get back.

My coworker and I ordered the brilliant diamond and shining Pearl dual packs Three months ago and has been in processing since then. On release day package was still processing a week later the site says should be delivered that Friday at the latest. Still processing. No way to talk to customer service everything is through email. I've been sending in a requests for a week and everything is forwarded but nobody's getting back to me. I am about to go to my bank and file for fraud. Do not buy from Pokémon center.

I've received all my packages relatively quickly, with no issue. The only issue I've had is that I once ordered something but I guess it was oversold so it had to be canceled which was a bit disappointing, but no biggie as I didn't get charged for it and the rest shipped out right after. It generally only takes 2-4 days for packages to arrive and the quality has always been top tier, exactly as described.

I've ordered many times, and each time was fast delivery and a happy me. First time having an issue so I contacted support believing it would be no problem at all to get the item exchanged somehow. Chat took forever and I was denied any help because the defect was up to their standards (threads unraveling?). I explained further and a new agent responded very condisendingly that they no more help for me and that they are closing my case...

I can't even get in touch with support again to ask if I'm able to return it so I can order a new and hopefully not a defective one again.

I'm very disappointed and sadly will not be buying from them again they do not care about their customers and they do not have their backs. They'll rudely tell you that too.

I purchased a sterling silver charm but decided to return it. That was on June 8. They got it on the 15th. And they still have not refunded my money. It's been almost a month with no money to speak of coming back from them that they owe me. They are money grubbers, they want you to spend money but if you return something they don't want to give your money back. They are quick about shipping out orders when you throw more money at them. But like I said, if you send something back they are very unlikely to give you your money back. I opened a dispute with PayPal. Oh, and PayPal is going to get my full price back. My full paid price was $58.97 but they wanted to only give me back the base price which was $54.99. That's another thing that they do, they don't want to pay you back what you paid for it fully. On top of all of that, if you contact customer support they won't get back to you on certain things such as this, they pick and choose. And they so conveniently chose not to get back to me on the issue of me not getting my refund when they said it would be. They said 2 to 3 days upon arrival. Still nothing. PayPal will get the job done.

Imagine having the most exclusive desired products from a multi billion dollar company and the site runs as horribly as it does. You get blocked when refreshing the page because it keeps crashing then you can't get ANY product due to the complete lack of competence on their end. Don't bother with these clowns

Order was placed 2 weeks ago, giving plenty of time for it to arrive for Christmas. I received a notification that it had shipped, however, two weeks later, the tracking number shows that only a label was printed. After multiple failed attempts to find out where my order is, I call FedEx... it definitely was NOT shipped out. There is no way to contact the Pokemon Center other than via email. They do not reply. Very unreliable and unprofessional. I will never order from them again.

Be incredibly careful. They offer bonus free items when making purchases, but then cancel the free item while shipping the order itself. When attempting to return items customer service has been condescending and useless, stating items are all final sale. This is downright bait and switch, which is illegal in the states.

I ordered two shirts from them, but only one shirt arrived. When I got in contact with customer support to see what happened to my second item and they told me sometimes items just don't get shipped. I was informed I could place a new order for my "item(s)" that did not get shipped, however they might still not get shipped out if I re-ordered. I also got free shipping on my original order and was told if my re-order did not make the free shipping deal I could use a reference code to get free shipping. However, there was no reference code in the email the sent me, just a broke merge tag that read: |reference number|. Each response I got was from a different person and they were all unfortunately very unhelpful and curt. The Pokemon Center runs a poor website and does not seem to care about their customer's experience.

After returned from deployment overseas I was able to open a package from Pokemon center. They sent me a booster box that was completely beat up. Once I started going through the box every pack was bent and curved. There was even a single card pack in there! I contact customer service and they say the curve is from water weather and there's nothing they can do… weather! What?! I've never had cards like these, and from weather come on. They quickly close my ticket and don't even mention the single card pack. Be careful of their absolute terrible customer service. They don't care about you, just the money. I'll never purchase from them again

Awful site and awful customer service. If I could, I'd give 0 stars. I have been trying to order anything for months and constantly get a pop-up saying my order can't go through. Customer service said I violated terms and conditions, which is impossible since I tried making a brand new account, and still received the message. Customer service has been no help at all and does not even the bare minimum.

One of the item I ordered was damaged (I paid for shipping also). I contacted customer service and provided them with all the details and pictures, at first they didn't want to do anything. When I threatened to have my credit card provider cancel the transaction, they suggested a 10% promo code but for more pictures of the other non related items, they managed to find a way to avoid honoring legal minimum warranty. I will not buy anything from them again and I do not recommend buying from them.

Ordered & got confirmation email, then they notified me TWO WEEKS later was cancelled bc ran out. Was counting on it as a gift and now don't have time to purchase before Christmas. Terrible and unprofessional customer service.

I bought a bunch of Day with Funko's for my daughters. They packed horribly and when we got 5 were smashed. They asked for pictures I sent a slew of them. They then told me packaging does not matter as that is only to protect item during shipping.

They said I could Return and repurchase. I asked if I did if it would come in crap packaging. They responded saying if I continued to abuse staff and using profanities they would block me which would keep me from getting help. The only word I used that maybe could be considered a profanity is crap...