I ordered a Pokemon Santa Hat for my 8 year old son for Christmas, almost a month ago. My card has been charged, but the hat has not shipped, and there appears to be no way to contact anyone to find out my order status, save for the phone number listed on this website, right here, that may or may not work. I'm going to be beyond furious if they ruin my son's Christmas with their absolutely nonexistent customer service. Avoid at all costs.