Developed in part with a grant from
the National Science Foundation
Review of Pokemon Center

Pokemon Center reviews

Is this your business?
6 reviews
333 108th Ave. NE, 19th Floor
Bellevue, WA 98004, US
Tel: 3074457345618

6 Reviews From Our Community

4 stars
3 stars
2 stars
Service
1
Value
0
Shipping
1
Returns
0
Quality
0

All Reviews

micheller367
1 review
1 helpful vote
12/4/18

I ordered a Pokemon Santa Hat for my 8 year old son for Christmas, almost a month ago. My card has been charged, but the hat has not shipped, and there appears to be no way to contact anyone to find out my order status, save for the phone number listed on this website, right here, that may or may not work. I'm going to be beyond furious if they ruin my son's Christmas with their absolutely nonexistent customer service. Avoid at all costs.

malp6
1 review
1 helpful vote
11/13/18

I ordered two shirts from them, but only one shirt arrived. When I got in contact with customer support to see what happened to my second item and they told me sometimes items just don't get shipped. I was informed I could place a new order for my "item(s)" that did not get shipped, however they might still not get shipped out if I re-ordered. I also got free shipping on my original order and was told if my re-order did not make the free shipping deal I could use a reference code to get free shipping. However, there was no reference code in the email the sent me, just a broke merge tag that read: |reference number|. Each response I got was from a different person and they were all unfortunately very unhelpful and curt. The Pokemon Center runs a poor website and does not seem to care about their customer's experience.

Tip for consumers: Don't use it if you actually want to receive what you order.

Service
Shipping
aspeng2
1 review
2 helpful votes
11/20/17

I pre-ordered the new Pokémon games (ultra sun and moon) and on the day of the releace I did not receive my games as I was supposed to. I went to their costumer service and they told me that it had shipped but I would not get it on releace day. I was very disappointed but I kept waiting. After several days of waiting and not getting my game I contacted them again. They told me that that my pre-order did not go through because my card was declined. There was always plenty of money in my account and on top of that they never sent me any kind of message telling me that this had happened. So in the end, I waited several days for nothing because I never got a message about the problem and they had told me that it had shipped and I wont be getting any pre-order gift.

sandrah84
2 reviews
1 helpful vote
7/21/16

I went and the website so that I could play "Pokemon go" and it just kept on freezing and then going back to the start page. At so every time you filled in a question which was about every 5 seconds a 30 second video advert will come up that you CANT skip ! I would never go on this website again

kordaik
10 reviews
4 helpful votes
4/23/16

fusion................dont turn pokemon into powerrangers they such due to too many remakes work with what you have work on fusing pokemon..

kevinp49
2 reviews
9 helpful votes
2/12/15

So I made an accident placing an order with them. Within 4 minutes of trying to change the order(which they don't let you cancel or change it anyways) I send them an e-mail asking to change it.

They spew out this ballcrap saying how there's a 30minute grace period and after that all orders are final. Which would had been fine had they not reply 20minutes later and it's still not 30 minutes on the dot.

They proceed to ignore all my emails and as of now I am going to force a refund from my credit card company and report them to the BBB. I will NEVER put up with this kind of attitude or garbage. IF you're going to run a company behave like one.

Customer Questions & Answers

Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

I would consider them a scam. They charged my card and have delivered absolutely zero product.

By Michelle R.
Questions? Get answers from the Pokemon Center staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

Sites You Might Also Like

Business owners: What’s your side of the story?

Register now for free – get notified of new reviews, respond to consumer feedback, add new photos to your page and much more.

Manage your business
×
Have a question about
Pokemon Center?
Post Review