Pokemon Center

I've purchased multiple products from this site and not a single booster pack contained a hit. Pokemon Center only puts boosters with green code cards in their Elite Trainer Boxes, Collection Boxes, and Tins. It is not statistically possible to get an elite trainer box, which usually has 8-10 boosters and not get a single hit. It is also not statistically possible to buy multiple elite trainer boxes and not get a single in all of them. 40 packs and 0 hits. That is not a statistical anomaly. You will have better pulls / hits buying an ETB from a greasy Walmart scalper. At least those Walmart ETBs actually have a chance of getting a hit. Again 40 boosters, all with green code cards and no hits is NOT an anomaly.

So I made an accident placing an order with them. Within 4 minutes of trying to change the order(which they don't let you cancel or change it anyways) I send them an e-mail asking to change it.

They spew out this ballcrap saying how there's a 30minute grace period and after that all orders are final. Which would had been fine had they not reply 20minutes later and it's still not 30 minutes on the dot.

They proceed to ignore all my emails and as of now I am going to force a refund from my credit card company and report them to the BBB. I will NEVER put up with this kind of attitude or garbage. IF you're going to run a company behave like one.

I pre-ordered the new Pokémon games (ultra sun and moon) and on the day of the releace I did not receive my games as I was supposed to. I went to their costumer service and they told me that it had shipped but I would not get it on releace day. I was very disappointed but I kept waiting. After several days of waiting and not getting my game I contacted them again. They told me that that my pre-order did not go through because my card was declined. There was always plenty of money in my account and on top of that they never sent me any kind of message telling me that this had happened. So in the end, I waited several days for nothing because I never got a message about the problem and they had told me that it had shipped and I wont be getting any pre-order gift.

I wouldn't even give them one star! I ordered a Special Delivery Charizard and it came indented and packaged terrible and I sent video and picture proof and they will not replace it. I will never ever buy anything from this POS company again!

This is the same company that made black face. They create Reshiram and Zekrom which end up looking much like Ku Klux Klan uniforms and the image they make in game is not appropriate for their target audience. From Zekrom's N azi color eyes to Reshiram burning like a cross. The stripes and placement of colors on the Ku Klux Klan robes match the designs of both Reshiram and the Nighthawks match Zekrom. There are many other designs that should have gotten revised because of them containing sensitive content. The Pokémon Company is the worst when it comes to keeping their hands clean. This is a kids game and not some game for sensitive content used for humor.

Their checkout process is just so inflexible that always drive me crazy when try to make a purchase. Avoid this website as you can, shop from amazon.co.jp is your best option.

We placed two boxes of pokemon cards on preorder. We waiting a month snd it didn't arrive when it was supposed to. The tracking information wasn't telling us anything. When we reached out to them, they said we needed to wait two weeks before they can help us. Two weeks of tracking not being updated, we reached out again and they said it looks like the package was lost during transit. They said they couldn't do anything about it and it was out of stock now. How can they handle a situation in this manner? This company is an absolute scam and incredibly unprofessional.

My $#*!, fix your god damn website, not just me is everyone have the same issue. Pokemon center just want to do is keep selling $#*! but wont fix their god damn website! Pokemon center is the only website i couldn't purchase anything! Is a joke! Read some review please or they just dont care! CUSTOMER SERVICE IS A JOKE. Keep telling me to disabling ad blocker, vpn and private browsing. USELESS!

I made a pre-order for my family members, my kids are obsessed with pokemon cards. However i got only 2 out of 8 items but was told the shipment was complete and it was done. Obviously i reported the issue through their "customer service contact us" section and included a video of when i originally oepned the box, as well as some photos.all showing only 2 items and no itemized paper inside. I heard nothing so I contacted them 3 days later, was told the same information as the original ticket submission so i resubmitted my evidence and waited. After a week i contacted and was not given any answers yet again, only told my videos weren't eligable for review and it needed to be photos. I asked why no one said anything and was told i just had to resubmit and start over the waiting process. I admit i got frustrated but kept it professional, said i would. However i felt they were hoping to wait me out due to their lack of communication or information and that felt like fraud and if they refused to do anything after i gave them adidtional information i would have to report the issue apropriately. They said because i was threatening legal action? My case was closed they couldnt help me and id have to make an entirely new ticket? They took over 500 dollars from me but refuse to give me my items or a refund. They also wouldnt answer over half my questions as their responses were soley automated ones with nothing relating to my specific situation.

Just order a charizard elite box it arrived today every single card was bent I can shove a penny or nickel under it how bent it was try support they cannot refund or replace the item or items DO NOT BUY FROM THEM. The sad part is my kids saved bottles for 2 months to buy it on their own just to be saddened by the condition they were in

Pre ordered game in Dec. Received email it was cancelled the end of Jan. Why pre order if they cancel. Not even a reason why. Will never order from here again.

I ordered a package from you that was originally supposed to be here December 14. I live 1 hour away from where the package was shipped from. Because you use FedEx as a shipping company and won't let your customers choose a different shipping option like UPS or USPS, I still have not received this item for my son's Christmas present. 1 hour away and FedEx can't get it to me nor will they allow me to pick it up from them. I have called every day since December 14 trying to find out a delivery date which according to FedEx was whatever day I was calling. Every day I heard "Your package will be delivered by end of the day". On Tuesday, December 21st, I found out that they didn't even know WHERE it was in the facility. I finally received a text yesterday saying it was out on the truck for delivery and would be there by end of the day. It wasn't delivered. I received another message today saying the same thing. I called today to verify and was told that they really don't know when I'll get the package. What recourse do I have for getting this package that I have already paid for?

I ordered ordered a pair of leggings as part of a larger order and they sent me a different design than I ordered. Immediately upon contacting them, they told me that if I wanted the pair I ordered I would need to go to a FedEx or USPS to return them (I would have to pay for the return) and upon them receiving the wrong pair they would mail out the pair I ordered! When I responded they refused to answer!

While I love the products they offer, the site is barely hanging on functionality wise. The Pay with PayPal button isn't working, and whether or not it accepts a credit card or a debit card is like playing roulette (doesn't matter what their FAQ says). I brought these site issues to their attention, but I got a vague email stating they were aware of the issue and "we're working on it." Unbelievable considering both options have been broken for almost a month now.

Whenever you do a larger order, you cannot pull the order up since the image loading causes it to load up an error page.

The scalpers on the site are driving me and every non-scalper nuts! The recent line they released was immediately sold out within seconds and then, maybe an hour later, they were up on eBay for a very MARKED up price! Not to mention that their only way to "trying" to solve the scalper issue is to set up a bot that detects if someone is "clicking too fast around the site." Laughable attempt, since I'm pretty sure I can click on a few products (namely to check if they're restocked) and NOT be a bot. Yet, I get blocked and have to wait an hour to be unblocked while actual scalpers get away with it.

And it's useless reaching out to Customer Service because they take weeks to months to answer a single report!

The US Pokémon Center NEEDS to set their standards higher. At this point, I'm mainly ordering from the Japanese Pokémon Center through a proxy because they seem to have their act together.

This review is the same as another website as i want to get as much coverage as possible.
Honestly a terrible experience from start to finish. Made a purchase of a promo card box. It was of pikachu and it came with four separate cards that make up the full image of a giant card. Was so excited then it arrived, opened the box and all the cards and then noticed that one of the four was a duplicate. Emailed the customer service team and my god they are just awful. I have been told I need to pack all the cards up and place them into the original box. I asked if they could just send me one card and I was told no. They then preceeded to tell me the original cards from the box need to go back and that if it is not in the original packaging I will have to pay a restocking fee. I genuinely told them that I had opened 70 packets that weekend and how was I going to find the right cards and they told me that is the only way I can get my money back as they do not do exchanges. Please for the love of God buy your cards or pokemon items elsewhere. It is the worst customer service i have ever dealt with and they just do not care about you. I have spent hundred of pounds since the store opened in the UK and spent even more from the US store shipping it here, pop up shops and other purchases through general retailers and this has honestly annoyed me and upset me that I am writing this review.

My package was missing but contacting Pokémon center was very easy and an agent messaged me right away. The problem was resolved and it was resolved in a couple messages.

Every time pokemoncenter offers exclusive products they are impossible to obtain. If you ever time your shopping to coincide with the limited window, their systems are incapable of handing their customer's orders. I tried to place a preorder. Their "external service provider" would not handle the checkout. I kept hitting the place order button for 2 hours. Finally pokemoncenter BLOCKED ME like I was the problem. If they just allowed preorders to be handled by paypal, an industrial strength ecommerce center as they allow for normal orders instead of whatever crap supplier they are trying to use they could keep their site running and their potential customers satisfied. This review site asks for a proof of purchase to add to my review. THAT IS THE PROBLEM, YOU CANNOT MAKE A PREORDER PURCHASE.

They have no idea how to handle drops. They always end up overselling their stock and having to cancel orders.

I've seen alot of bad reviews on this site mainly regarding their poor customer service and lack of response to customers. I recently reached out to them about an issue regarding my account, and at first they seemed surprizingly helpful and supportive compared to the previous times I reached out to them. However, my issue with the company is that I believe they may be kleptophobic or engage in kleptophobic business practices.

I have attached an image of the final email given to me regarding the suspension/ban of my account. The text at the top of the image was my response to agent Heart's message (they still haven't responded). The other image attached to this review is text taken from their terms of use and I underlined the part that reveal's the company's kleptophobic nature.

Kleptophobia is NOT okay nor tolerable. We need to put an end to kleptophobia and other forms of discrimination against thieves. The Pokemon Company should be ashamed of themselves for their discrimination and prejudice towards their fans and customers.