Mal P.

I ordered two shirts from them, but only one shirt arrived. When I got in contact with customer support to see what happened to my second item and they told me sometimes items just don't get shipped. I was informed I could place a new order for my "item(s)" that did not get shipped, however they might still not get shipped out if I re-ordered. I also got free shipping on my original order and was told if my re-order did not make the free shipping deal I could use a reference code to get free shipping. However, there was no reference code in the email the sent me, just a broke merge tag that read: |reference number|. Each response I got was from a different person and they were all unfortunately very unhelpful and curt. The Pokemon Center runs a poor website and does not seem to care about their customer's experience.