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I've ordered many times, and each time was fast delivery and a happy me. First time having an issue so I contacted support believing it would be no problem at all to get the item exchanged somehow. Chat took forever and I was denied any help because the defect was up to their standards (threads unraveling?). I explained further and a new agent responded very condisendingly that they no more help for me and that they are closing my case...
I can't even get in touch with support again to ask if I'm able to return it so I can order a new and hopefully not a defective one again.
I'm very disappointed and sadly will not be buying from them again they do not care about their customers and they do not have their backs. They'll rudely tell you that too.
Tip for consumers:
Just go to TCG player or a local small owned card business when possible. They generally guarantee quality and take much better care of their customers with a legitimate problem.
Products used:
I've purchased many different items but the issue I have is with the Bulbasaur backpack
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