PODSReviews 24

Awful customer service experience, probably the worst I have ever had. The rep and the manager both argued with me, and when I mentioned that the rep didn't have the English language skill required for the job, I was called "discriminatory" LOL! As if pointing out a crappy skill is discrimination, no wonder these people are awful. Americans need to stop taking this kind of crap from people all over the globe. I HAPPILY argued with that manager until he hung up but I doubt he learned any manners. And GUESS WHAT? I Cancelled my order to pay $600 more at UPACK. GET BENT, PODS!

The point of this business is to get into your wallet. If you place your trust in them you will walk away with a lot less cash. They charged us relentlessly and then cost us 400.00 in extra labor charges because they couldn't open their own pod.

When I received Pods final bill for our move from Texas to Tennessee, I disputed with my credit card company a charge for insurance while the Pods containers were in their storage warehouse. Pods told my card company that the charge was for transport of the Pods and that it was a valid charge. We disputed the charge because via the phone we had told Pods we did not want the insurance and also pointed out that the total charge was clearly for insurance, not transport. When we tried to log into our online account to review the information and documentation that we had we found that Pods had locked us out of our account (is that even legal?). When we call them we reach foreigners who have no authority and who send us collection emails to which we cannot respond. I suggest that if you plan to sign a contract with them that you read it line by line; and, if you asked for or told them something different over the phone that you get Pods agreement in writing. The contract that you sign may have something entirely different than what you agreed on and Pods will hold you to the written contract, ignoring the verbal agreement.

I should preface by saying I personally have not used PODS, but after our experience with them I never will and will advise everyone I know to avoid them. We spent a week and a half trying to have one of their containers removed from our driveway after closing on our house. It was impossible to reach the local facility and every call to the corporate number we were given conflicting information or told it would be "picked up within 24 hours." (This happened 3 separate times.) At one point we were even told the container owner was deceased. We had our real estate agent and the seller's agent also reaching out. Our agent went as far as emailing the CEO Kathy Marinello who essentially blamed us for the seller being shady with a rather snarky response.

"Sadly our employees are subject to customers who don't pay their bill, nor adher to their contracted responsibilities. The seller left their garbage, refused to answer phone calls as well as pay their bill. Our employees ultimately are impacted by these consumer behaviors. In this case, your buyer received free garbage removal services. We received nothing for compensation to our great employees. But that is no concern of yours."

While I appreciate leadership that stands up for their employees, perhaps consider going after the people that breached their contract for damages before blaming the people that used you for "free garbage removal services" and for your failure to factor in how to compensate employees appropriately when issues arise. A fish rots from the head down.

First time using Pods to move my family from PA to Fl. They were quick to deliver August 14th and take our money but now to get the POD delivered! What a joke! We won't get the POD till Sept 13 because they are so backed up! We will get to stay in our new house with no furniture now because they can't deliver in time! What an awful company and terrible experience it has been for my family so far.

We ordered a pod to be dropped off on a Saturday, so we can load boxes and extra furniture into it so we can get professional photos of our home to and put it on the market the following Monday. This was crucial because we found a house, one we loved, and needed our home sold and our contract with the new home had a very strict timeline. Come Saturday, after drop off window started AND we already put all our boxes for a family of 7 into two rooms by the ground door, we received a call that we will not receive our pod that day but on Tuesday due to an "emergency". Again, Monday was supposed to be photos and Tuesday was supposed to be our open house. After stating that we could lose our new house because we wouldn't be able to keep to our contracted timeline because we can't have photos and open houses with boxes pulled into two rooms they still made no effort to try to fix the situation or offer any compensation. We have now lost that house, Monday after not being able to go live with our homes listing, and have to decide if our house should stay on the market while we try to, and hope to, find another house suitable quickly or take it off and cancel the pod to be delivered on Tuesday. We are not at all happy in the lack of consideration for a service that was promised and that this lack has also forfeited us a house that has been hard to find in the current market. I DO NOT RECOMMEND

Just don't waste your time on them. They only caused more anxiety with their poor service.they are not accessible with any technical issues and it takes 4-5 hours to reach any body on the phone. What a waste of my time and money!

1. Quoted one price - PODS attempted to deduct $458.57 MORE! After contracted (copies of credit card charges, attached). Luckily, I lock my credit card after transactions, so the excessive charge was declined by my financial institution:
6/29 - $367.42 (PAID) | 6/*******@12:17AM PT - $53.27 (PAID)| 6/*******@10:13AM PT - $458.57 (DECLINED)
2. Reaching PODS - Over the course of 3 weeks, I attempted to contact a representative (different times of day, as well as, different days) only to find out that a) there is never an agent available on PODS' website chat sessions, b) calls to their many, many phone numbers resulting in multiple hours sitting on hold and callback requests are ignored c) emails to *******@pods.com result in an automated response ONLY, NEVER an actual attempt to reply from a human.
The worst part of this entire experience with PODS is that a container was delivered to my home, sat in my driveway for 24 hours, YET, I returned it EMPTY versus packing and moving to long term storage (which would have netted them approx. $375/month, indefinitely) due to the fact that I WOULD NEVER CONTINUE TO DO BUSINESS WITH ANY COMPANY THAT BEHAVES AS PODS ENTERPRISES, LLC!
On my way to find a PROFESSIONAL vendor for my moving/storage needs - DEFINITELY won't be PODS Enterprises LLC!

I order a Pod on May 9th, they had a 30% off deal. This is not my first experience with PODS. And it was fine getting here. Delivery date May 30th. A week before I changed the date to June 3rd. Called no problem, no price change. On June 3rd I was notified that it would be here between 2:30 and 5:30, Drived called to tell me he be here in about 20 min. At about 3:00. When he got to my driveway the door was halfway up. I asked why. He shrugged his shoulders. When it made it off the truck and onto my driveway. I noticed the weather stripping coming off. I said to the driver my stuff will get wet. This wasn't a problem he told me. When I walking into the pod, I could pick the screws up with my fingernails. Not unscrew them actually pick them straight up. I pointed all this out. Again driver tells me this isn't a problem. This pod is going 900 miles not 50 miles down the road. Told him I wanted another Pod. Called his dispatcher and they couldn't do that. Instead the Driver and the Dispatcher cancelled my order. Nothing about me getting a sub par Pod. Spent hours on the phone for days. Made me a nervous wreck. So instead of 415.00 delivery to my driveway. It's now 575.00 they did drop the cost of transportation from 1919.00 to 1834.00. However storage went up 315.00 to 408.00. If your a women, a senior citizen. Beware what should of been cut and dry. As you can see from the pictures. This pod was sub par, instead I was told it would take 3 days to be reviewed. I didn't have the time. I had to pay the people I had lined up to help me pack the pod. Hope I get a better replacement. I'm on a fixed income, and really wish I could afford a better alternative. But beware, if you get my driver and dispatcher. All your quotes can be out the window. I added picture all of them are the pod. If you see a collection agency letter dated 4- -23. I didn't order my pod until 5-9. The other with black lines does not belong to me either. Alerted Sitejabber. Who is hacking my review.?

What a horrible excuse for a company!

We contracted with PODS to bring a pod for us to load and then move to our new property the following month.

Everyone we spoke to at their local office and corporate said no problem delivering on gravel driveways.

The drivers, who were rude, obnoxious and looked like derelicts, refused to deliver on our gravel driveway even after seeing the property and going down the gravel access road.

Then the driver took off with our pod fully loaded and refused to bring it back to our rental house where they picked it up.

They instead took the pod - fully loaded with our personal property - to their facility over 40 miles away.

Then they refused to allow us access to our property for 3 full days.

Their misrepresentations, incompetence and gross negligence cost us over $1,000.00 in damages.

They never respond to any calls, letters or even legal notices to rectify the situation.

I eventually had to file suit against them in small claims court to recover damages.

They eventually settled and paid all damages but even that took several weeks with yet more complications.

I strongly encourage everyone to avoid this company like the plague!

PODS left their pod out for longer than scheduled and charged me $350 extra - on top of $5,000+ (for a cross country move). Result: I had to pay for their screw up because PODS SENT IT TO COLLECTIONS FOR $350 WHEN IT WAS THEIR SCHEDULING ISSUE. << NOT TRUSTWORTHY >>

When my mother rented pod. Got it back. Smelled of urine and crap. No answers to a resolution.about 3 months

I made the mistake of storing my leather furniture in a pod. When I received the pod from the storage facility I found mold on my leather furniture. I have been back and forth with a claims person for a while and the final word is when you store with Pods you store at your own risk.
Bottom line if you are thinking about storing your leather furniture with Pods please find another option. At this point i am out of luck on mine.
Roger G
Jacksonville, Fl

PODS touts flexibility and convenience. Considering the inflexibility of NYC lease dates, I was sold. And duped.

We filled a POD in NYC on May 26 for a move to Chicago. As of June 9, the Pod was still sitting in NYC and they had no capacity for redelivery for another 4 weeks. Meanwhile, we already signed a new lease in Chicago and have the added cost of temporary housing while laying for an empty apartment.

Update after negative review: a customer service rep found a cancellation date for 1 week earlier. They also removed the $329 fee for "storing" the pod past the initial month, since it's their failed operations that is holding it past a month.

Summary: PODS was not flexible, not convenient, and not an affordable option due to their overbooked schedule preventing redelivery within a reasonable timeframe. Budget for delays and cost of temporary housing when booking with PODS.

I was told that the largest container 8 X 16 is equivalent to a 10 x 15 storage unit... that was what customer service told me but the movers I used, recommended by PODs, said they do not know what they are talking about so I had to get an additional container which they conveniently did not have the 8 ft so I had to get another 12 ft. Which was only $10/mo less... it was a total rip off and the misrepresentation was appalling that and zero integrity with this company. They even had the nerve to charge me for a container move due to their stupid driver putting it in the wrong place but get this the driver NEVER CAME BACK TO MOVE THE POD... yet I was charged a replacement fee. They did credit me back but only after I called and yelled at them. The latest fiasco is that PODS forgot to pick up the second container after I made sure they needed to pick that one up on the 19th as well... yet the person I was dealing with was obviously inadequate (as usual) and forgot to make sure the second container was picked up so after 2 fricking week they called about a complaint that the container was still at my address by the neighbors. I went ballistic and they had the nerve to schedule a pick up for a week out! So much for franchises being responsible for their actions!

They charged me twice the same amount and refused to refund. After four calls, two text chats and three emails were in vain, I had to dispute via my bank. Borders criminal activity!

POD YOU BLIND not worth the convenience/ inconvenience.
My husband and I thought it would have been
A better idea to use Pods because we were moving from one county to another in Southern CA in-between we were forced to leave it in their Storage for 3 months due to job transfers in the end I ended up transferring again to a different county still within Southern CA and had to pay an addition transfer fee
The POD was 8ft x 16ft so it cost $564 to drop off container and pick up then another $264.59 each month we kept it in their Storage (location undisclosed) we believe Riverside and then requested them to drop it off when we had a residence to live.
They then Charge us $646.00 for transfer fees too the new County within Southern CA then an additional $268 for incidentals Charge's which they never explained plus another $264.59 for entire monthly fee when it was only 5 days into the month
They do not PRO RATE monthly fees if they drop off the pod on the 5th of the month and pick up 1 day later of that same month they still charge you for a full 30 days rental fee
All in all for 4 months over $2500 just to pick up drop off within 70 miles of our original location and Storage.
PODing us BLIND.,
Do not use PODs they are a rip-off
I might add their customer service is very rude
And they tell you if you don't like it they will keep your belongings...

I am extremely upset about how my business with PODS has progressed. First off, it was an expensive choice, though it made the most sense at the time- we were moving from one side of the country to Arkansas, staying with a relative while we searched for a house. When I was on the phone with the rep (who was fine), he asked me where I would be moving to. I told him we didn't know, but would be looking in a certain town and the surrounding areas. He asked me for a zip code just to mark down for records, so I gave him the one my relative lives in.

At no point did this representative mention to me that these surrounding towns might be unable to receive PODS service. All I was told was that if we move to an area not as near Little Rock as we thought, we might have to use the Fayetteville or Jonesboro (or something) PODS facility instead. That was fine by me.

We had our pod dropped off and picked up just fine, the trouble started after we finally found a house, about twenty minutes away from the address I gave the PODS rep in the beginning. So I called them up to get my pod delivered, and all of a sudden, they told me they don't service that area. I was understandably distressed, as the whole move has been incredibly stressful, and this was completely unanticipated. Obviously, I never would have signed up for this expensive company if I thought they wouldn't be able to deliver. They told me that I would have to drive all the way to Little Rock and unload my things there at my own expense, then load them into a truck, then unload them AGAIN back at the new house! This is absurd.

I asked to speak to a supervisor, but I was denied this. The rep said she spoke to one on my behalf, and they still refused to deliver. I asked for escalation, they told me they emailed the Little Rock PODS facility, but my request was denied yet again.

Here's the real kicker though: they will deliver to the original address, my relative's house. I got her okay to do that, so the POD will now be coming here. The ridiculous part is that her address is literally halfway up a long windy mountain road in the middle of nowhere. The address I want it actually delivered to is right off the main highway, an extremely easy drop-off point.

I also apparently need to wait about 3 weeks for the pod to be delivered, which is utterly ridiculous as well, especially since I am still being forced to pay the same amount I was originally quoted despite all the setbacks. I am very upset, and I certainly plan to share this story with everyone I can. I will also be posting this review on multiple websites.

Made arrangements with PODS to move from Ohio to Colorado. I have been in Colorado for three weeks to find a job and an apartment. Called to make arrangements for delivery only to be told that the container was still in Ohio and that I should have called them to let them know I wanted the container moved. WHAT?! So I made the arrangements, paid them the money and then I should have called them to tell to move the container?! Are you serious?! Do I need to drive the truck for them too? Now it's going to cost me nearly an extra $1800 to stay at a hotel because they can't get my container to me until two weeks later all due to their incompetence and idiocy. Absolutely inexcusable.