I ordered chairs and couch for $1,900 and advised I live on the 6th floor but with an elevator. The truck turned around in front of my door since I do not have a loading ramp or a forklift. I am a private person! They returned the merchandise and charged me $500 for the return. Again: Unbelievable, but true.
Tip for consumers: Even if you click on "Door Delivery" they do not unload their truck.
They charged me twice the same amount and refused to refund. After four calls, two text chats and three emails were in vain, I had to dispute via my bank. Borders criminal activity!
Their delivery service threw the furniture in a side room of a public garage - it was stolen while I was at home waiting. Their answer: Your problem, we did not do something wrong. No refund