Ms V.

1. Quoted one price - PODS attempted to deduct $458.57 MORE! After contracted (copies of credit card charges, attached). Luckily, I lock my credit card after transactions, so the excessive charge was declined by my financial institution:
6/29 - $367.42 (PAID) | 6/*******@12:17AM PT - $53.27 (PAID)| 6/*******@10:13AM PT - $458.57 (DECLINED)
2. Reaching PODS - Over the course of 3 weeks, I attempted to contact a representative (different times of day, as well as, different days) only to find out that a) there is never an agent available on PODS' website chat sessions, b) calls to their many, many phone numbers resulting in multiple hours sitting on hold and callback requests are ignored c) emails to *******@pods.com result in an automated response ONLY, NEVER an actual attempt to reply from a human.
The worst part of this entire experience with PODS is that a container was delivered to my home, sat in my driveway for 24 hours, YET, I returned it EMPTY versus packing and moving to long term storage (which would have netted them approx. $375/month, indefinitely) due to the fact that I WOULD NEVER CONTINUE TO DO BUSINESS WITH ANY COMPANY THAT BEHAVES AS PODS ENTERPRISES, LLC!
On my way to find a PROFESSIONAL vendor for my moving/storage needs - DEFINITELY won't be PODS Enterprises LLC!

Instacart is a TOTAL SCAM and WASTE OF TIME!
3:07PM PT: Online order placed
3:08PM PT: Instacart confirms order, processes auth. Hold on my credit card (SIXTY SECONDS AFTER ORDER PLACED) and provides 3:45-3:55PM PT delivery time ETA for the whopping cost of SEVENTEEN DOLLARS!
3:24PM PT: Receive Instacart email that order delayed...new delivery ETA is 4:45PM PT (ONE HOUR AND THIRTY-SEVEN MINS. AFTER ORDERING!)
3:37PM PT: Luah (shopper) begins shopping
4:19PM PT: Receive text that shopping complete
4:41PM PT: Instacart app/text messaging that ANOTHER shopper has begun shopping! WHAT?!
Called Instacart (unfortunately got the WORST agent EVER - David) and, basically, informed that the people that they entrust with your shopping needs are allowed to just STOP shopping with NO EXPLANATION!
NEVER, NEVER, NEVER AGAIN!

Ordered and SPECIFIED a PREFERRED delivery date! When informed that order was being delivered a day early, I contacted SendACake and informed them that no one would be home to retrieve. Was promised that they would contact the shipper and direct them to deliver on the DOCUMENTED date.
Cake delivered a day early when no one was home (maybe because they weren't expecting it until the following day?!) So, naturally, my sister's birthday was RUINED!
Tried to contact support and was left on hold for over ONE HOUR... emailed them, but NO REPLY (guess they didn't really care as they had already been PAID!)
I WILL be contacting the BBB, WA State Dept. of Agriculture, WA State Dept. of Health and multiple social media and consumer review platforms about this matter!
Thanks SendACake (*******@sendacake.com) and James Siew for making sure that a teenage girl's heart was broken!

1) CONSTANT cancellations from so called "Tier 1 Pros"
First crew cancelled on DAY OF with NO notice
Second crew accepted work, then at 3:30PM DAY OF, claimed that the services would need to be rescheduled... HA! WHY would I trust you to come later, when you couldn't come when you initially agreed to do so?!
2) Inconsistent communication and lack of response
3) "Pros" (I use the term extremely loosely) are UNPROFESSIONAL and UNRESPONSIVE
4) LawnStarter doesn't KNOW these people from a hole in the ground... Don't have a clue as to the providers' true character or business ethics
USELESS, USELESS, USELESS!

UPDATE:
Robert - Experience Specialist responded to my review with a commitment to "make things right", YET, NO FURTHER ATTEMPTS TO CONTACT ME have been made by LawnStarter! But, then, I'm really not surprised by YET ANOTHER FAILED COMMUNICATION from *******@lawnstarter.com!