Macie P.

We ordered a pod to be dropped off on a Saturday, so we can load boxes and extra furniture into it so we can get professional photos of our home to and put it on the market the following Monday. This was crucial because we found a house, one we loved, and needed our home sold and our contract with the new home had a very strict timeline. Come Saturday, after drop off window started AND we already put all our boxes for a family of 7 into two rooms by the ground door, we received a call that we will not receive our pod that day but on Tuesday due to an "emergency". Again, Monday was supposed to be photos and Tuesday was supposed to be our open house. After stating that we could lose our new house because we wouldn't be able to keep to our contracted timeline because we can't have photos and open houses with boxes pulled into two rooms they still made no effort to try to fix the situation or offer any compensation. We have now lost that house, Monday after not being able to go live with our homes listing, and have to decide if our house should stay on the market while we try to, and hope to, find another house suitable quickly or take it off and cancel the pod to be delivered on Tuesday. We are not at all happy in the lack of consideration for a service that was promised and that this lack has also forfeited us a house that has been hard to find in the current market. I DO NOT RECOMMEND