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    Plumbworld.co.uk

Corporate Values

Overview

Plumbworld.co.uk has a consumer rating of 4.83 stars from 2,049 reviews indicating that most consumers are generally satisfied with their purchases. Plumbworld.co.uk also ranks 1st among Plumbing sites.

  • Service
    38
  • Value
    38
  • Shipping
    38
  • Returns
    17
  • Quality
    38
Positive reviews (last 12 months): 98.8%
Positive
2,009
Neutral
9
Negative
15
View ratings trends
348
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What reviewers want you to know

Positive highlights

  • I've never had to deal with their customer service team on around 8 orders which is good in itself.
  • Cannot recommend them highly enough great service.

Critical highlights

  • The front bath panel is designed to fit the side panels on each corner into a manufactured recess.
How would you rate Plumbworld.co.uk?
Top Positive Review

“Good choice of products at great prices”

Anna J.
1/30/20

We needed a tap for our newly renovated utility room, so I shopped around...checked with all well known retailers and less known online businesses, but plumbworld had the best choice of taps at unbeatable prices when compared to the rest. Reviews were very helpful in picking what we need. Delivery charges were very reasonable, ordering very easy and delivery was made on time. My husband was able to install the tap without any problems and it works great. We're very happy with our purchase!

See positive reviews
Top Critical Review

“Shoddy customer service”

richard h.
6/9/20

This company advertises things on ebay which they do not have in stock, and even when they are telling you it is discontinued they are still advertising more than ten items available. They do not reply to emails and will only respond when ebay get involved. They don't answer telephones blaming covid-19, however other companies are diverting telephone lines to ensure great customer service something Plumbworld don't seem to care about

See critical reviews

Reviews (2,049)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (154) great service (92) excellent service (80) quality products (43) web site (29) delivery service (31) vanity unit (32) bathroom suite (29) 2 days (25) delivery date (25) bath panel (29) use website (19)
vanessas423
1 review
0 helpful votes
June 30th, 2020
Delighted with our purchase, arrived after just a few days. Well packaged. A little thicker, heavier and much better quality than our previous bath panel that only last a few years and degraded very quickly with the moisture. This new panel looks fantastic with our Kaldwei bath. We have been looking for several months. We needed a bathroom fitter to cut to size, using the right tools but the end result is simply beautiful
julieb1137
1 review
1 helpful vote
February 22nd, 2020
Love this radiator cover. It's well made and comes with one solid piece of wood for the top shelf. So many others are two pieces. The fretting is also made of a better quality and fully painted. The only down side was the locking studs that came with it are made of a plastic material, two of which snapped. I purchased metal ones to replace them all. Apart from that I would still highly recommend this cover. It looks lovely.
annaj202
1 review
1 helpful vote
January 30th, 2020
We needed a tap for our newly renovated utility room, so I shopped around...checked with all well known retailers and less known online businesses, but plumbworld had the best choice of taps at unbeatable prices when compared to the rest. Reviews were very helpful in picking what we need. Delivery charges were very reasonable, ordering very easy and delivery was made on time. My husband was able to install the tap without any problems and it works great. We're very happy with our purchase!

Tip for consumers: I found the reviews very helpful.

bertramd9
1 review
0 helpful votes
June 5th, 2020
I had been on-line and got a similar item on E-bay. However, having the original part still, i could see what was offered was not quite genuine. Turned to the web and the best price was from Plumbworld. Easy to order , clear description about the products , secure payment and tracked free delivery. Yes it cost me £10 more but it was genuine ! Certainly recommend them.
edwardp233
1 review
2 helpful votes
February 25th, 2020
I was kitting out a house, and bought 3 shower enclosures, 3 wash basins and sinks, 3 WC's, and a number of smaller items.
Everything arrived on time with an excellent delivery company. Salvatori and Son Couriers.
Everything was tip top.
I had a tiny issue with one tap and Abigail in customer services dealt with it swiftly and capably.
I would definitely use this company again,and recommend them.
shivl
1 review
1 helpful vote
February 25th, 2020
Wow, products for the price compared to the high street. Got all the stuff from here for my ensuite & main bathroom. Finally, I got both bathrooms completed last week, it looks nice & posh. Value for money & delivery was perfect, I was kept regularly updated on the delivery status. You can't go wrong!

Only watch out: There are no brand names on the products.
glenf38
1 review
1 helpful vote
February 17th, 2020
I've purchased 4 taps and 3 extractor fans from Plumbworld plus a basin and toilet vanity unit. All of the porcelain, units, and taps looked like they should have cost a lot more than they did and the extractor fans were the cheapest price for high-level vent-axia fans that I could find on the internet.
All arrived when promised, well protected and undamaged. I've never had to deal with their customer service team on around 8 orders which is good in itself.
lydiae25
1 review
0 helpful votes
May 25th, 2020
My purchase was slightly damaged but after speaking to Customer Services, the problem was rectified & a new item was sent within 2 days. I was a little worried as had disposed of the original packaging & the item was quite large, but Liam who I spoke to was fantastic & eased my concern immediately. I did my research before using Plumbworld & will now personally highly recommend them myself.
roberts2710
1 review
1 helpful vote
January 25th, 2020
fairly easy to deal with and some great looking products with good prices, but be sure to check the dimensions before ordering the first tap was far to tall for for the sink but the height was difficult to to find and they charge you for sending it back with no help as to who to use or advice on prices for returning, good customer service is essential when purchasing on line and theirs needs shaking up, probably wont buy from them again just because of that
dane178
1 review
2 helpful votes
April 12th, 2020
I ordered a 600x600mm twin radiator. The spec and price were great. Delivery was very quick even with the start of the Covid-19. The packaging was great but was a bent fin at the bottom right of the unit and the paint had cracked and come away. The covers nearly hide it so its not a huge problem but obviously perfect condition would have been ideal. I'll still use plumb World again though as I have a few more radiators to change over.
shirleyb424
1 review
0 helpful votes
June 29th, 2020
Cannot recommend them highly enough great service. Great communication with delivery driver. Waited for us to check our sink was ok. If you want a good product and great service use PLUMBWORLD. I have also put a review on Trustpilot
richardh1261
2 reviews
0 helpful votes
June 9th, 2020
This company advertises things on ebay which they do not have in stock, and even when they are telling you it is discontinued they are still advertising more than ten items available. They do not reply to emails and will only respond when ebay get involved. They don't answer telephones blaming covid-19, however other companies are diverting telephone lines to ensure great customer service something Plumbworld don't seem to care about
fionag46
1 review
1 helpful vote
March 18th, 2020
I purchased a bathroom mirror and unfortunately even though it was very well packaged it was cracked. Contacted customer service who apologised and arranged a replacement to be sent out straight away also advised on how to dispose of the damaged mirror safely. The replacement arrived within two; days and looks amazing. Would highly recommend, have purchased other items since and they have been great :)
alanc382
1 review
0 helpful votes
June 26th, 2020
Really surprised at the quality of these taps, great value!! And they look really nice too. Big thank you to Plumbworld!!
davidn715
1 review
2 helpful votes
April 20th, 2020
Used Plumbworld for some of the purchases for a bathroom refurb. Prices on most things were cheapest (although they do vary day by day, so if you spot a good deal you need to be quick). Delivery by their freight company was good - drivers were friendly and helpful. Good information on out of stock items and likely availability.

Bought the wrong shower tray (my fault), but the returns process seems to be fairly good, so keeping fingers crossed.
davel442
1 review
0 helpful votes
June 5th, 2020
I've purchased several items of sanitaryware and plumbing hardware during the last 2-3 years and I can't fault them. Goods are in stock, delivered promptly (I've even had next day after an evening order), packaged properly and come complete with all fittings - never had to chase a part up.

Prices on occasion are super competitive but with no loss of service, product quality or desire to provide a first class purchasing experience.
emmaw219
1 review
1 helpful vote
March 29th, 2020
Ordered this LED light up mirror, battery operated, and love the look it's gives my bathroom. Highly recommend this product.
geop49
1 review
1 helpful vote
May 17th, 2020
I strongly recommend Plumbworld. Good choice of products and prices to suit all budgets.
Reliable information I was advised my first choice was out of stock, my payment was credited speedily and a replacement ordered which was just great.
Dependable service with deliveries within promised time.
Good company I wifi continue to use them.
I don't know how anyone could fault Plumbworld. Perhaps these people create their own problems and blame others?
ss611
1 review
0 helpful votes
April 25th, 2020
Never used Plumbworld before but this purchase was a pleasure in all respects - haven't needed after sales so comments don't yet apply to that).

Website is excellent, product range the same. I couldn't find this particular shower unit cheaper anywhere and Plumbworld couriered this to me promptly and at no cost. To date I can't fault this company, I will update if I should ever need aftercare but I'm sure that will also be a great service!!
juliea355
1 review
0 helpful votes
April 27th, 2020
I needed storage in my shower that was convenient and didn't take up too much room. This is perfect. Hangs on the shower screen, has 3 baskets and 2 hooks underneath for scrunchies etc. Good quality, reasonably priced. Exactly what I wanted.
brianf868
1 review
0 helpful votes
June 8th, 2020
I have bought bathroom suites from this company over the last 15 years and have always been satisfied.
The prices are always the lowest and the quality of the items always very high. Product availability is another strength as most items are available from stock. Very high quality customer service should you have any transit damage and items are replaced immediately so delay to installation is minimal. Will use this company again in any of my future bathroom projects.
jenniferw1011
1 review
0 helpful votes
June 18th, 2020
Resolved issue promptly. Literally overnight and in these times amazing .

Ordered incorrect quantity for job required. I emailed them explaining my error on the Friday afternoon and by the Monday made contact and corrected my order and refunded me the difference within a week. Now if that's not amazing service especially on line and in these times, I don't know what is.

Thank you team
robertg1524
1 review
0 helpful votes
May 10th, 2020
I found the whole experience of shopping for a replacement thermostatic shower bar very easy and it was delivered a couple of days later. Excellent service!
michelleb1625
1 review
1 helpful vote
April 13th, 2020
I ordered my homes sanitary wear from Plumbworld, cloakroom, main bathroom and ensuite it was really easy. Customer services were great, delivery (even now) was as emailed and on time, packaging was sturdy and protective all in all I'm really happy with the whole package, price, modern look and service from Plumbworld. I had to do a return as I changed my mind about the size of the bath all really easy and money was returned when they said it would be 10 days I think? they use Pay Pal so that didn't worry me.
kime191
1 review
0 helpful votes
May 4th, 2020
You know you're an adult when you're excited about getting your bathroom done. What isn't exciting is choosing all the stuff, everything looks the same in popular retailers. I got told about plumbworld and had a look, so much choice and great prices I ordered everything from here apart from tiles because I like to look and touch tiles. Brilliant will definitely use in future or recommend to others.

Q&A (3)

Answer:

I have used them i9n the past and had good service

By Frank C.
See more answers (40)
Answer:

Plumbworld is a legitimate company who are very good

By Shirley B.
See more answers (35)
Answer:

Very easy to contact having said that if you place an order the delivery driver contacts you so you know exactly when your purchase is going to arrive

By Shirley B.
See more answers (29)

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About the business

Top quality, great value bathrooms at Plumbworld, exclusively online since 1999. Build your perfect bathroom from our huge range ready for next day delivery!

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