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    Plumbworld UK

Corporate Values

Overview

Plumbworld UK has a consumer rating of 4.83 stars from 2,999 reviews indicating that most consumers are generally satisfied with their purchases. Plumbworld UK also ranks 1st among Plumbing sites.

  • Service
    50
  • Value
    50
  • Shipping
    50
  • Returns
    20
  • Quality
    50
Positive reviews (last 12 months): 98.9%
Positive
2,517
Neutral
9
Negative
20
View ratings trends
312
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What reviewers want you to know

Positive highlights

  • I've never had to deal with their customer service team on around 8 orders which is good in itself.
  • Plumbworld has the best prices by far and sells high quality products from manufacturers I trust.

Critical highlights

No critical highlights yet

How would you rate Plumbworld UK?
Top Positive Review

“Good choice of products at great prices”

Anna J.
1/30/20

We needed a tap for our newly renovated utility room, so I shopped around... checked with all well known retailers and less known online businesses, but plumbworld had the best choice of taps at unbeatable prices when compared to the rest. Reviews were very helpful in picking what we need. Delivery charges were very reasonable, ordering very easy and delivery was made on time. My husband was able to install the tap without any problems and it works great. We're very happy with our purchase!

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Top Critical Review

“Shoddy customer service”

richard h.
6/9/20

This company advertises things on ebay which they do not have in stock, and even when they are telling you it is discontinued they are still advertising more than ten items available. They do not reply to emails and will only respond when ebay get involved. They don't answer telephones blaming covid-19, however other companies are diverting telephone lines to ensure great customer service something Plumbworld don't seem to care about

See critical reviews

Reviews (2,999)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (231) quality products (74) delivery service (46) bathroom suite (46) vanity unit (41)
aslamd1
1 review
0 helpful votes
September 1st, 2020
Brilliant service, brilliant product where others could not match product, price, communication or service provided. Looks brilliant in my average/small bathroom where other half really wanted a corner bath but all others were just too big or could not supply blaming pandemic and all other forms of excuses. Still need to do finishing touches as you can see in pic!
Really pleased overall.
Thankyou Plumbworld
annaj202
1 review
6 helpful votes
January 30th, 2020
We needed a tap for our newly renovated utility room, so I shopped around... checked with all well known retailers and less known online businesses, but plumbworld had the best choice of taps at unbeatable prices when compared to the rest. Reviews were very helpful in picking what we need. Delivery charges were very reasonable, ordering very easy and delivery was made on time. My husband was able to install the tap without any problems and it works great. We're very happy with our purchase!

Tip for consumers: I found the reviews very helpful.

Service
Value
Shipping
Quality
vanessas423
1 review
7 helpful votes
June 30th, 2020
Delighted with our purchase, arrived after just a few days. Well packaged. A little thicker, heavier and much better quality than our previous bath panel that only last a few years and degraded very quickly with the moisture. This new panel looks fantastic with our Kaldwei bath. We have been looking for several months. We needed a bathroom fitter to cut to size, using the right tools but the end result is simply beautiful
dane178
1 review
4 helpful votes
April 12th, 2020
I ordered a 600x600mm twin radiator. The spec and price were great. Delivery was very quick even with the start of the Covid-19. The packaging was great but was a bent fin at the bottom right of the unit and the paint had cracked and come away. The covers nearly hide it so its not a huge problem but obviously perfect condition would have been ideal. I'll still use plumb World again though as I have a few more radiators to change over.
julieb1137
1 review
6 helpful votes
February 22nd, 2020
Love this radiator cover. It's well made and comes with one solid piece of wood for the top shelf. So many others are two pieces. The fretting is also made of a better quality and fully painted. The only down side was the locking studs that came with it are made of a plastic material, two of which snapped. I purchased metal ones to replace them all. Apart from that I would still highly recommend this cover. It looks lovely.
michaelj1265
1 review
0 helpful votes
September 11th, 2020
I wanted a very specific sized cabinet to fit in a very small alcove. I tried all the usual places with no luck. I then explored Plumbworlds range of bathroom cabinets and found countless designs that fitted the bill exactly. I now have a free standing gloss white cupboard that almost exactly matches the other furniture in my hallway thanks to PlumbWorlds extensive range.

Foot note. Review asks for photograph then displays it horizontally Hmmmm
bertramd9
1 review
7 helpful votes
June 5th, 2020
I had been on-line and got a similar item on E-bay. However, having the original part still, i could see what was offered was not quite genuine. Turned to the web and the best price was from Plumbworld. Easy to order, clear description about the products, secure payment and tracked free delivery. Yes it cost me £10 more but it was genuine! Certainly recommend them.
mariew246
0 reviews
0 helpful votes
October 4th, 2020
Really pleased with the quality, style & price of my new kitchen mixer taps. Paid over the odds at B&Q previously & it fell apart within a year & constantly dripped but I'd lost receipts so forced to buy a replacement.
Luckily I discovered Plumbworld online & was really pleased with my order. I think the dogs were also chuffed to bits too because they don't have to listen to a dripping tap anymore every night!
edwardp233
1 review
7 helpful votes
February 25th, 2020
I was kitting out a house, and bought 3 shower enclosures, 3 wash basins and sinks, 3 WC's, and a number of smaller items.
Everything arrived on time with an excellent delivery company. Salvatori and Son Couriers.
Everything was tip top.
I had a tiny issue with one tap and Abigail in customer services dealt with it swiftly and capably.
I would definitely use this company again, and recommend them.
shankern
1 review
1 helpful vote
August 11th, 2020
Selecting the items from the online pages is very easy. You know beforehand if an item is from ready stock or if there is a delay for restocking. In the latter case, I know how long I have to wait. Free delivery on some items is brilliant. The packaging is excellent and the items arrive at their pristine condition. Inclusion of everything you need to complete the job means you feel confident of Plumbworld's customer service (for example, the flexible tail pipes for repla cement taps).
juliem995
Julie M.
1 review
0 helpful votes
April 29th, 2020
Have ordered four items in the last couple of weeks (bath panel, bathroom mirror, toilet seat and bathroom sealer). Delivery was extremely quick and very happy with three of the items. Marked down one star due to being sent the wrong item as part of my second delivery but this was finally resolved by customer service. Would definitely use this company again and would recommend to friends and family.
shivl
1 review
6 helpful votes
February 25th, 2020
Wow, products for the price compared to the high street. Got all the stuff from here for my ensuite & main bathroom. Finally, I got both bathrooms completed last week, it looks nice & posh. Value for money & delivery was perfect, I was kept regularly updated on the delivery status. You can't go wrong!

Only watch out: There are no brand names on the products.
colinh137
1 review
7 helpful votes
August 4th, 2020
The shower enclosure I purchased was delivered on time and by a customer focused courier. A real pleasure from easy online order to actual delivery. The product is as described, with all the instructions included(besides them being also available for download from the site) the 8 mm glass really has a feel of quality about it and is certainly worth the little additional cost, as the doors Glide rather than slide.
jos243
1 review
0 helpful votes
September 13th, 2020
We ordered a sink unit with counter top sink, waterfall tap and drawers in high gloss. We also ordered a comfort height toilet and a mirror. Beautiful quality products for such a great price. Very well packaged and best of all, the drawer unit was fully assembled. Very quick delivery too. We had a minor issue with the toilet base but it was replaced without fuss, within 2 days. Wouldn't hesitate to recommend
giuliad6
1 review
0 helpful votes
October 18th, 2020
I bought a kitchen tap. Very good quality product for an unbeatable price! Packed very nicely, it arrived quickly and with the correct hoses for installation (I did investigate before, that they were correct). Easy to install even for a beginner by following the instructions. Minor negative point, the instructions could have been printed out a little bigger as they were tiny. Other than this, super pleased of this product. Looks great and works great. Highly recommend!
sandrah896
1 review
7 helpful votes
July 21st, 2020
I did a lot of searching on the internet comparing prices of kitchen sinks and taps. Plumbworld had both items that I was looking for with very competitive prices. I was very happy with their communication' they kept me informed through every step of the process, sent me text messages about my delivery and tracking details. Both items were well packaged. I would definitely order from them again in the future.
glenf38
1 review
6 helpful votes
February 17th, 2020
I've purchased 4 taps and 3 extractor fans from Plumbworld plus a basin and toilet vanity unit. All of the porcelain, units, and taps looked like they should have cost a lot more than they did and the extractor fans were the cheapest price for high-level vent-axia fans that I could find on the internet.
All arrived when promised, well protected and undamaged. I've never had to deal with their customer service team on around 8 orders which is good in itself.
adrianj67
1 review
7 helpful votes
July 19th, 2020
Plumbworld has the best prices by far and sells high quality products from manufacturers I trust. Delivery times are excellent and free. I have recommended the Plumbworld site to friends after letting them know my existing 12 year old shower pump motor burned out in the early hours of the morning after getting in from a call out. I ordered a new pump at 02:30 Monday morning on their easy to use site and the pump was delivered at 10:30 on Wednesday morning.
lydiae25
1 review
5 helpful votes
May 25th, 2020
My purchase was slightly damaged but after speaking to Customer Services, the problem was rectified & a new item was sent within 2 days. I was a little worried as had disposed of the original packaging & the item was quite large, but Liam who I spoke to was fantastic & eased my concern immediately. I did my research before using Plumbworld & will now personally highly recommend them myself.
shirleyb424
1 review
5 helpful votes
June 29th, 2020
Cannot recommend them highly enough great service. Great communication with delivery driver. Waited for us to check our sink was ok. If you want a good product and great service use PLUMBWORLD. I have also put a review on Trustpilot
mattc460
1 review
0 helpful votes
September 11th, 2020
Really great radiator, came within 3 days with free delivery. Item had some small damage so contacted for a replacement and they sent a new one out immediately, no questions asked. Great service.
fionag46
1 review
6 helpful votes
March 18th, 2020
I purchased a bathroom mirror and unfortunately even though it was very well packaged it was cracked. Contacted customer service who apologised and arranged a replacement to be sent out straight away also advised on how to dispose of the damaged mirror safely. The replacement arrived within two; days and looks amazing. Would highly recommend, have purchased other items since and they have been great :)
rachelj178
1 review
1 helpful vote
August 17th, 2020
Managed to find an exact replacement for our shower which had broken. Price was about £70 cheaper than our plumber could get it at. Easy to find on the website. Arrived quickly and was able to track delivery. Would definitely use Plumbworld again.
clivel13
1 review
7 helpful votes
August 2nd, 2020
I bought a fantastic quality bathroom suite at an incredible price. Delivered on time in well protected packing
Extremely pleased with purchase.
clivew21
1 review
5 helpful votes
July 30th, 2020
Discounted price, saving £100 compared with a competitor. Ok had to wait 9 days, but well worth it to achieve such a saving. Pump is really good quality, with brass impeller, powerful and most importantly quiet. Would recommend this product and service.

Q&A (3)

Answer:

I have used them i9n the past and had good service

By Frank C.
See more answers (57)
Answer:

I can assure you that this company is a very legitimate organisation

By Norman G.
See more answers (48)
Answer:

Extremely easy, they were very helpful and understanding

By Norman G.
See more answers (41)

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About the business

Top quality, great value bathrooms at Plumbworld, exclusively online since 1999. Build your perfect bathroom from our huge range ready for next day delivery!

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4.8
2,998 reviews
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