The worst website I've ever dealt with, and am still communicating with, is Plumbworld. I purchased a Bristan Java Kitchen Tap from them in February for the sum of £68.60. The plumber fitted the tap, but it was faulty. It dripped constantly and leaked water from the parts where the spout swivelled. To stop the water spreading over the kitchen countertop I had to wrap a tea towel around the base of the tap and replace this throughout the day and night. The plumber returned and said it was a faulty tap, so I called Plumbworld and they recommended sending me a replacement. The second tap arrived and exactly the same fault presented itself. When the plumber visited my apartment on the fourth occasion, he called Bristain and confirmed that it must be a fault with the cartridge, and they agreed to send a replacement. The plumber returned again and fitted the cartridge. The tap leaked for a couple of days and then stopped.

I communicated the escapade to Plumbworld and asked for a refund for the tap due to the stress, inconvenience and because I had to pay the plumber for 5 visits. I was shocked when the reply came back: "I am so sorry, but we wouldn't be able to issue a refund for the tap and we do not offer any compensation towards plumber's costs." Further emails said I" am the manager here and deal with customer complaints. I am ever so sorry you have had these issues, but the warranty covers the product only and not any installation costs." I was very surprised when the Customer Support lady said, I am so sorry, but you advised that Bristan supplied you with the spare part, was this not free of charge?"

I expected Plumbworld to refund the £68.60 because it was the right thing to do. Anyone can say it is their policy not to do something but in reality, of course they can refund the money. As you can imagine I am very disappointed with this company. If it was my business, I would have returned the money immediately or offered a voucher to redeem at a later date. Needless to say, that I will never shop on the Plumbworld that is the key lesson learnt. It has made me wary of buying products which are faulty. I would probably return the item and get my money back rather than a replacement. I wonder if the tap was a problem batch. If I had bought a completely different make and model, I wouldn't be forking out five fees for the plumber.

THE LATEST UPDATE FROM THIS WEBSITE: I do understand your frustrations and I am so sorry for the issues you have had. As a gesture of goodwill, I can process a refund for the tap, will this be ok?

SO AFTER MANY EMAILS THEY FINALLY DID THE RIGHT THING

Bought a shower screen on the 16th November and was told my delivery would be 3 to 5 days after the 3rd Dec, plumber ripped out my old on the 8th the day of delivery, 2pm no show, so I called plumbworld, my item was out of stock, how is this possible I asked I have a delivery date, sorry for this our computer normally sends out updates, I was stock delivery would be 14th of December so shower screen will be with me 18th December, plumber to hand ready to fit, shower screen no show, 20th December delivery of shower screen, i reported poor delivery service 48 hours after item arrived, when I opened the box the glass was shattered, now they won't replace the broken glass as I accepted delivery, they won't refund me either and on top of it all they don't sell just the broken part, and thier warrenty doesn't cover broken glass, but they can offer me a £15 discount on new order, are they for real, thier customer care less attitude is disgusting, don't bye from this site, they simply take your cash and give you stress,

Worst company ever... I placed an for over £400 pound and two bottles of cleaner worth £2.00 turned up. Worst customer service but Paula. Paula states her manager is busy and can't keep me on hold or put me on a call will her. Then she comes on saying she can't do anything. I beg you to credit check this company online retail
Now part of Grafton group and their share drop downwards 799.50 GBp (8.79)Change: -1.00 (-0.12%)
James David HICKMAN look how many companies are not trading under his name anymore
Online marketing 09 May 2017 Final Gazette dissolved via voluntary strike-off
I would recommend people buy somewhere
Total number of appointments 6

Date of birth
November 1968
ONLINE MARKETING SOLUTIONS LLP (OC*******)

Company status
Dissolved
Correspondence address
Church House, Main Street, Elmley Castle, Pershore,,, WR10 3HS
Role
LLP Designated Member
Appointed on
14 December 2007
Country of residence
United Kingdom
HISTORICAL ANOMALY LIMITED (*******)

Company status
Dissolved
Correspondence address
Online Home Retail Limited, Millennium Court, Enterprise Way, Vale Park, Evesham, Worcestershire, Great Britain, WR11 1GS
Role
Secretary
Appointed on
22 June 2005
CHURCH HOUSE PRIVATE EQUITY LIMITED (*******)

Company status
Dissolved
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Millennium Court, Enterprise Way, Vale Park, Evesham, Worcestershire, WR11 1GS
Role
Secretary
Appointed on
22 June 2005
ONLINE HOME RETAIL LIMITED (*******)

Company status
Active
Correspondence address
2 Millenium Court, Enterprise Way, Evesham, United Kingdom, WR11 1GS
Role ACTIVE
Director
Appointed on
4 October 1999
Nationality
British
Country of residence
United Kingdom
Occupation
Company Director
TIGS BARBERS LLP (OC*******)

Company status
Active
Correspondence address
Tigs Barbers Llp, 3 Market Place, Evesham, Worcestershire, England, WR11 4RW
Role RESIGNED
LLP Designated Member
Appointed on
12 October 2006
Resigned on
31 May 2017
Country of residence
United Kingdom
HAMPTON HOUSE (EVESHAM) MANAGEMENT COMPANY LIMITED (*******)

Company status
Active
Correspondence address
Church House, Main Street, Elmley Castle, Worcestershire, WR10 3HS
Role RESIGNED
Director
Appointed on
11 May 2008
Resigned on
25 March 2014
Nationality
British
Country of residence
United Kingdom
Occupation
Company Director

Never use this company... Cowboys