I ordered a Salamander pump to replace one which had given up the ghost after supplying 2 shower units for 15 years. Initially I was attracted by the competitive pricing from Plumbworld and made the order. The pump arrived quickly, the plumber came... and then told me that he wouldn't want to risk fitting the pump as the cover over the electrics was split and loose, with the retaining lugs all being broken and the wires detached. This was clear transit damage (being thrown around). I put 3 pics on the Returns form of the website and a replacement arrived within 2 days. Excellent service all round from Plumbworld (though not the delivery guys!).