business logo of PlayerAuctions

PlayerAuctionsReviews 3,090

4.4

From the business

PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).


playerauctions.com
Founded in 1999
Los Angeles, CA, United States
+309
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PlayerAuctions Reviews Summary

PlayerAuctions has a rating of 4.4 stars from 3,090 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.

This company responds to reviews on average within 0 days
South Africa
1 review
6 helpful votes
Follow Jolene M.
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Well this is my first time buying here, seller turned out to be a fraud and scam artist. Took advantage of me, I am a single mom and I provided the site with the proof that what she advertised and what she supposedly sent was was not the same thing and guess what they backed her 100%. So never buy anything from here its bad, as there is zero buyer protection.

Date of experience: May 10, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello, Jolene,

Thank you for sharing your thoughts, and I am sorry to hear about the inconvenience. I checked on the logs and the reason the case was closed in favor of your seller is because I'm afraid our team was unable to receive compelling evidence from you. Please note that even if you bought insurance, in order to validate user claims we would require substantial evidence from users, as noted in the disclaimer here: https://i.imgur.com/xuvAhYo.png

Please write to us at support@playerauctions.zendesk.com in case you have any other questions, Jolene.

Best regards,
Richard

Louisiana
3 reviews
0 helpful votes
Follow Maia C.
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It was nice to be able to quickly find exactly what I needed, pay for it, and get it delivered almost instantly. I would definately recommend the site to others.

Date of experience: May 3, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thank you so much for the positive feedback, Maia! We really appreciate it. :)

Australia
1 review
7 helpful votes
Follow Sachi s.
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DO NOT DO IT. MAKE YOUR OWN ACCOUNT TO AVOID BEING SCAMMED BECAUSE THEY WILL RECLAIM ACCOUNT DUE TO BEING THE ORIGINAL OWNERS, ONCE YOU HAVE BOUGHT MORE GAMES FROM STEAM AND THEY WILL SELL IT FOR HIGHER PRICE THAN WHAT YOUVE BOUGHT BEFORE. THE DISPUTE PROCESS CATERS FOR THE SHADY SELLERS AND NOT THE BUYERS DESPITE EVIDENCE! I LEARN IT THE HARD WAY

02/05/2019

Updated with some more pic from steam and email.

+6
Date of experience: April 28, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Sachi,

I was able to read your message log in the screenshots you attached here and it seems the seller readily offered his assistance to you, and even went to recover the password on your email address. However, you backed out of the account on the premise that you no longer want it, and that the seller was the previous owner of the account — this has always been the case with all account offers on the site.

Further, there is no evidence on the site and in your tickets that the seller ever reclaimed the account and it seems you no longer want the account. As protection for sellers who are able to deliver successfully, we do not accept buyer's remorse as a valid reason for disputes, and we can only enact the refund upon successful provision of compelling evidence by the buyer that the account purchased was compromised, not as described, or in the worst possible scenario, reclaimed by the seller/original owner.

If you have any further questions or concerns, please write to support@playerauctions.zendesk.com anytime.

Best regards,
Richard

Florida
1 review
0 helpful votes
Follow Estefani L.
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A site you can trust.
April 28, 2019

PlayerAuctions is a good site to sell and buy, the tax are acceptable bettwen 10% 15% but the disbursement time is very long, in site say the time is. 2-3 days but usually i get 4-6 days. To be perfect need change the time and fix paypal tax to and regularize the paypal deposit rate for the percentage of net worth in the gross place, since a $ 1000 sale that I would receive $ 900 will end up getting only $ 882 and outside that I will have to pay the conversion rate from the dollar to my currency which will further reduce the amount received.

Date of experience: April 26, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thank you so much for the positive feedback and for sharing your thoughts about our fees, Estefani.

This is an integral part of our process in order to offset manpower and resource requirements so we can continue our services in terms of handling transactions, disputes, and payments/refunds. This, however, ensures you are always protected on the site as long as you are able to hand over your sale successfully and without reclaiming it.

Canada
1 review
1 helpful vote
Follow Linda W.
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Good
April 28, 2019

Trust the website easy way to get items good prices some sellers are nice, and can get your money ba

Date of experience: April 25, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thanks so much for the kind review, Linda! :)

South Dakota
1 review
6 helpful votes
Follow Shelby T.
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Writing this because yet again, I've had zero assistance or protection from playerauctions "player protection" insurance. Despite advertising that it protects the buyer in the case that the account is reclaimed by the original owner, they will NEVER reimburse you for a reclaimed account. You enter a dispute process with the seller where both parties will talk out a resolution and provide evidence that the account had been reclaimed. In my last endeavor through this process the seller did not respond AT ALL to the dispute, or provide any account information despite their advertisement stating they would always be the ones with the account information (thus as the buyer I would never be able to change the password or email myself), and after providing evidence that the account info had in fact been changed playerauctions still decided the seller "won the case". Again, the seller DID NOT EVEN ACKNOWLEDGE OR REPLY DURING THE DISPUTE. Unbelievable support from playerauctions, as has always been the case in the past. If you're afraid that you will buy an account and lose access to it, do not do it. They cater to shady sellers and don't give a single f, about the buyers. This is far from the first time I've had a terrible instance like this when using this site.

Date of experience: April 25, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Shelby,

For disputes like these, sellers are hardly required to send a response back, since it's the buyer who needs to make a statement about his claim. If the claim is proven true, that's when a seller is required to reply back. For all cases like these, we need proper and compelling evidence like we always say, and without that I'm afraid we cannot close the case in favor of the buyer.

Contrary to what you said about catering solely to sellers, we actually process refunds on a daily basis, but this hinges on evidence sent to us.

If you have further questions, please get in touch with support@playerauctions.zendesk.com so our staff can assist you, Shelby.

Best regards,
Richard

Hungary
1 review
1 helpful vote
Follow Okyanus K.
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I love it, amazing prices, very fast seller, I got my all time supplies on this website and I had no issues at all.

Date of experience: April 14, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thank you very much for the positive feedback, Okyanus! Glad you were able to get your purchase/s on a timely manner. :)

Australia
1 review
0 helpful votes
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Paypal does not work
April 15, 2019

Great variety of choice when it comes to buying in game gold. But paypal doesn't work! Apparently to do with their risk management. What's worse is that they don't tell you why. If it doesn't work altogether, then why put Paypal as an option.
If you don't have a credit card/bank account then the only other ways are to use bitcoin or skrill which are usually more costly than paypal.
Big disappointment, would have to look for other options

Date of experience: April 13, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Ryan,

Thank you for sharing your thoughts. I am also sorry that your payment was declined; I'd like to offer an explanation why this is happening.

Our website has an anti-fraud security system that actively checks accounts for inconsistent or inaccurate information. When these are flagged, our system will have to decline payments as protection for users, as paying users need to have accurate information to confirm to risk management policies and standards. Your payment is never taken and in case it was captured by our system, it will be refunded to you automatically. But in case you don't have it yet, please contact support@playerauctions.zendesk.com and include the order ID—kindly state that you'd like to get a refund for this.

In case you have any more questions, you may send it to that same email as well.

Best regards,
Richard

North Macedonia
1 review
0 helpful votes
Follow Argjend M.
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I would really recommend this site! They're professional at what they are doing. And the customer support? It's awesome! Fast replies and extremely understandable. Although you should be careful who are you buying from. Only buy from good reputable sellers since it is a trading site and you can get scammed - to blame this at the company isn't really a good reason since I saw a lot of bad reviews that had this as the main reason for giving a low rating. Other than that, amazing site!

Date of experience: April 13, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Argjend, thank you for the well thought out and kind review. We totally agree—it's what our feedback system is for. Buyers are always free to choose which seller they will buy from based on pricing, reputation, and quality of service. And if anything happens, our team will be ready to provide any form of assistance. :)

Arizona
1 review
2 helpful votes
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Everquest 1

Tomjone responded and delivered in-game currency (krono) immediately. Would do business with again.

Date of experience: April 7, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thanks a lot, Frank! Happy to hear you were able to get your Kronos fast. Looking forward to seeing you more on the site! Have a good day. :)

Slovakia
1 review
1 helpful vote
Follow Oliver C.
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Okay
April 7, 2019

Buying items is ok, buying accounts not sure.

These guys did a great job and the site offered great clarity for my purchase. Very precise and accurate listings and received my currency within 10 minutes of purchase

Thanks guys!

Date of experience: April 5, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

You're very welcome, Oliver. Thanks a lot for the positive vouch! We hope you continue to enjoy trading on the site. :)

Sweden
1 review
2 helpful votes
Follow Christoffer N.
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Buyed a account that was reduced in price for my buy of currency got insta revoked by GM, got the account no problems what so ever smooth and easy, less than 24 ours the account got banned and after a while "1 month" contacting the gm's i get a answer the account was hacked and not sold with the orginal owners knowledge, after 2 months writing with the gm and playerauctions it was star clear im f***** i had no insurance on the buy i agree i had not BUT should i insure a buy for maybe buy a hacked account, playerauctions thinks that so in the end i lost a good load of money 400 dollars, and they say they taking actions against the seller strange he sold stuff last this day, complete bull$#*! i say and the seller is ignoring me to GG serious site NO, so playerauctions will not help me they support that the seller sell stolen accounts and i have to just watch on, i have provided so much proof and im still ***** in this case, yes im more than mad and they should know it

Date of experience: March 30, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Christoffer,

I was able to check on your order; I am very sorry for the inconvenience you had, but as per policy, we can only issue refunds if the order was purchased with insurance and if sufficient evidence was provided. Our help desk will continue to remain open if you have any questions or concerns about this; please write back to your ticket thread if ever.

Best regards,
Richard

Massachusetts
1 review
2 helpful votes
Follow Tony C.
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I would highly discourage buying anything from this website because although it may look safe with insurance, the customer support service really does not serve much justice. I would suspect that there are many shady sellers as I was not the only one that have faced this issue. My current Warframe account is suspended due to a negative platinum (premium game currency) balance because one of the sellers was fraudulent (the seller either used wrong card information sourced the platinum illegally). If anything happens with the product or transaction of an item, they will most likely direct you to terms and services (which most people do not read before they go in), but here is my emphasis:

"6.3 - PlayerAuctions does not represent the Seller or the Buyer in specific transactions, nor does PlayerAuctions act as an agent for either Seller or Buyer. PlayerAuctions does not control and is not liable to or responsible for the quality, safety, lawfulness, or availability of the products or services offered for sale on the Site, the ability of Sellers to complete a sale, or the ability of Buyers to complete a purchase. Users are hereby made aware that there may be risks of dealing with other Users acting under false pretenses. PlayerAuctions uses several techniques to verify the accuracy of the information our Users provide to us when they register on the Site. However, because User verification on the Internet is complex and problematic, PlayerAuctions cannot and does not confirm each User's purported identity. We encourage you to use the various tools available on the Site, as well as common sense, to evaluate with whom you are dealing.
6.4 - Assumption of Risks. Each User acknowledges that it is fully assuming all Transaction Risks when using the Site to conduct transactions, and that it is fully assuming the risks of liability or harm of any kind in connection with using the Site. Each User agrees that PlayerAuctions shall not be liable or responsible for any damages, liabilities, costs, harms, inconveniences, business disruptions, or expenditures of any kind that may arise as a result of or in connection with any Transaction Risks."

Basically the two clauses are saying that "just do it on your own and if you get screwed, it's your fault." Playerauction is merely a platform for people to exchange, and does not insure anything. With these two clauses in the terms of services, it really does not justify buying anything from this platform.

I gave them substantial information and evidence to support my claim, but the customer support service gave me jack.

Date of experience: March 30, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Tony,

We checked on your order and unfortunately, this cannot be covered by PlayerAuctions as the confiscation of the platinum was initiated by the game company. Moreover, we did not receive any evidence from you that points to the seller as the one at fault --- we would need that in order to validate your claim. Our doors are of course always open; If you are able to acquire proof that your seller was at fault for this, kindly send it to support@playerauctions.zendesk.com so our staff can take care of the case for you.

Best regards,
Richard

GB
1 review
0 helpful votes
Follow Gareth J.
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Above and Beyond
March 27, 2019

These guys did a great job and the site offered great clarity for my purchase. Very precise and accurate listings and received my currency within 10 minutes of purchase. First time I've used these guys before and will be using them in the very near future again too!

Thanks guys!

Date of experience: March 25, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello, Gareth. Thank you so much for the wonderful review! We are so happy to hear that you've enjoyed using our platform to get currency for your game. We're happy to have you on the site, and if you ever need help, just email us at support@playerauctions.zendesk.com. We hope you continue to enjoy using our website for your game trading needs! :)

Florida
1 review
1 helpful vote
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You can trust the site as a seller. I've never ran into a situation where I didn't get the money after I transferred the item I was selling (I've never sold an account on here). However, I've had to pay fees multiples times to get my account unlocked whenever I "fail to deliver in time." The burden of proof to determine whether or not it was the buyers fault falls on me. Even when it is the buyer's fault, I have still had to pay player auctions fees. They claim that the fees are intended to provide incentive to be a better seller and deliver in the time frame provided. However, I think if that were truly the case and they wanted buyers to go to them as the number one site where they would be guaranteed the delivery time stated on seller's offers then they would not pocket the money and instead give those fees to the buyer. I have verified that the buyers DO NOT get the fee I pay as a seller to unlock my account.

Date of experience: March 24, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello, Jonathan,

Thank you for letting us know about your issue.

We always allow either party, as seller or as a buyer, to confirm his/her side of the deal. This means you won't have to wait for your buyer to confirm before you can confirm on the order. If you confirm first on the platform, the delivery guarantee expiration does not happen, and the only issue that may arise from this is if your buyer disputes your confirmation and tells us he/she was not able to receive the order—this shouldn't be a problem if you were able to deliver the order successfully. I highly recommend you click on the confirm button on the order page once you're able to deliver.

As for fees, buyers are also liable but in a different way. If they cancel the order before the delivery guarantee expires, the refund they get is deducted by the penalty fee for canceling an order. Inasmuch as the same way sellers are encouraged to complete the order in a timely manner, buyers are also encouraged to complete and see the order through, giving sellers an additional layer of guarantee that sales will be completed successfully.

Hope this explains the handshake process of transactions with regards to PlayerAuctions' efforts in mitigating incomplete and/or unsuccessful orders. If you have further questions, please email us anytime at support@playerauctions.zendesk.com, Jonathan.

Best regards,
Richard

Minnesota
1 review
2 helpful votes
Follow Raul V.
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It is a very sketchy website, they offer insurance to protect the product you are purchasing but it doesn't matter in the end cause they just pocket that money and favor whoever they want to. I got scammed out of $500 when I purchased a Fortnite account. The seller recovered it back two weeks after the original transaction was made and I opened a dispute only to lose it the next day. Website only allows photos and screenshots for proof so it's hard to prove my account was taken. Despite the seller changing the name back to what it was before he sold the account. Never ever purchasing or selling anything on this dreadful website. Awful support.

Date of experience: March 14, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Raul,

I am sorry to hear about what happened with your Fortnite account. For disputes and mediations, we require buyers to submit compelling proof and we need this even if insurance was purchased (shown here: https://i.imgur.com/xuvAhYo.png). We have this in place in order to make the process fair to the seller, as well as for us to validate claims by our users. As per our team, all options were already exhausted for this case and they even extended the submission/reply time for you; however, without conclusive proof, we cannot enact the refund.

If you have further questions or concerns about this, please get in touch with support@playerauctions.zendesk.com so we can assist you, Raul.

Best regards,
Richard

France
1 review
0 helpful votes
Follow Mathis D.
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Nice website with full refund and fast delivery, I use to sell my accounts on it. You can buy with PayPal ans Skrill.

Date of experience: March 12, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Mathis, thanks so much for the wonderful review and tip for the users! :)

Colorado
1 review
0 helpful votes
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Extremely quick delivery. Gave bonus gold and came to me in game. Very satisfied with my purchase. Will very much consider using this seller again if I ever need to.

Date of experience: March 10, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello, Anthony. Thank you so much for updating us with your order, and thanks as well for the nice review! We would be very happy to have you again. :)

RU
1 review
1 helpful vote
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I've been using Playerauctions for just over a year as a seller, During this time I have more than 900 successful transactions, Accounts are not gathering dust compared to another marketplaces, Instant delivery saves my time, Secure payment saves my nerves, All that you need you can find here, Highly recommended to everyone!

Date of experience: March 7, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello, Alexey. Thank you so much for the kind and awesome review! We're super stoked to see your very high feedback rating and the huge amount of orders you have gone through. We wish you all the best! :)

Malta
1 review
0 helpful votes
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Best Deal so far
March 4, 2019

Safe, reliable and secure! Love the site and best online wide-range offers! Thank you :) No kind of problem so far.

Date of experience: March 4, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thanks a lot for the kind review, Ayrton! And you're very welcome. :)