Jonathan P.’s Reviews of PlayerAuctions & more

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Virtual Goods

“Great for making money, but unnecessarily hard on the seller”

3/25/19

You can trust the site as a seller. I've never ran into a situation where I didn't get the money after I transferred the item I was selling (I've never sold an account on here). However, I've had to pay fees multiples times to get my account unlocked whenever I "fail to deliver in time." The burden of proof to determine whether or not it was the buyers fault falls on me. Even when it is the buyer's fault, I have still had to pay player auctions fees. They claim that the fees are intended to provide incentive to be a better seller and deliver in the time frame provided. However, I think if that were truly the case and they wanted buyers to go to them as the number one site where they would be guaranteed the delivery time stated on seller's offers then they would not pocket the money and instead give those fees to the buyer. I have verified that the buyers DO NOT get the fee I pay as a seller to unlock my account.

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Support T. – PlayerAuctions Rep Over a year old

Hello, Jonathan,

Thank you for letting us know about your issue.

We always allow either party, as seller or as a buyer, to confirm his/her side of the deal. This means you won't have to wait for your buyer to confirm before you can confirm on the order. If you confirm first on the platform, the delivery guarantee expiration does not happen, and the only issue that may arise from this is if your buyer disputes your confirmation and tells us he/she was not able to receive the order—this shouldn't be a problem if you were able to deliver the order successfully. I highly recommend you click on the confirm button on the order page once you're able to deliver.

As for fees, buyers are also liable but in a different way. If they cancel the order before the delivery guarantee expires, the refund they get is deducted by the penalty fee for canceling an order. Inasmuch as the same way sellers are encouraged to complete the order in a timely manner, buyers are also encouraged to complete and see the order through, giving sellers an additional layer of guarantee that sales will be completed successfully.

Hope this explains the handshake process of transactions with regards to PlayerAuctions' efforts in mitigating incomplete and/or unsuccessful orders. If you have further questions, please email us anytime at support@playerauctions.zendesk.com, Jonathan.

Best regards,
Richard