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Tony C.

Contributor Level

Total Points
82

1 Review by Tony

  • PlayerAuctions

3/31/19

I would highly discourage buying anything from this website because although it may look safe with insurance, the customer support service really does not serve much justice. I would suspect that there are many shady sellers as I was not the only one that have faced this issue. My current Warframe account is suspended due to a negative platinum (premium game currency) balance because one of the sellers was fraudulent (the seller either used wrong card information sourced the platinum illegally). If anything happens with the product or transaction of an item, they will most likely direct you to terms and services (which most people do not read before they go in), but here is my emphasis:

"6.3 - PlayerAuctions does not represent the Seller or the Buyer in specific transactions, nor does PlayerAuctions act as an agent for either Seller or Buyer. PlayerAuctions does not control and is not liable to or responsible for the quality, safety, lawfulness, or availability of the products or services offered for sale on the Site, the ability of Sellers to complete a sale, or the ability of Buyers to complete a purchase. Users are hereby made aware that there may be risks of dealing with other Users acting under false pretenses. PlayerAuctions uses several techniques to verify the accuracy of the information our Users provide to us when they register on the Site. However, because User verification on the Internet is complex and problematic, PlayerAuctions cannot and does not confirm each User's purported identity. We encourage you to use the various tools available on the Site, as well as common sense, to evaluate with whom you are dealing.
6.4 - Assumption of Risks. Each User acknowledges that it is fully assuming all Transaction Risks when using the Site to conduct transactions, and that it is fully assuming the risks of liability or harm of any kind in connection with using the Site. Each User agrees that PlayerAuctions shall not be liable or responsible for any damages, liabilities, costs, harms, inconveniences, business disruptions, or expenditures of any kind that may arise as a result of or in connection with any Transaction Risks."

Basically the two clauses are saying that "just do it on your own and if you get screwed, it's your fault." Playerauction is merely a platform for people to exchange, and does not insure anything. With these two clauses in the terms of services, it really does not justify buying anything from this platform.

I gave them substantial information and evidence to support my claim, but the customer support service gave me jack.

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Support T. – PlayerAuctions Rep

Hello Tony,

We checked on your order and unfortunately, this cannot be covered by PlayerAuctions as the confiscation of the platinum was initiated by the game company. Moreover, we did not receive any evidence from you that points to the seller as the one at fault --- we would need that in order to validate your claim. Our doors are of course always open; If you are able to acquire proof that your seller was at fault for this, kindly send it to support@playerauctions.zendesk.com so our staff can take care of the case for you.

Best regards,
Richard

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