• Plated

2018 CUSTOMER CHOICE AWARD

Overview

Plated has a rating of 3.81 stars from 137 reviews, indicating that most customers are generally satisfied with their purchases. Plated ranks 7th among Food Delivery sites.

4
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • I chatted with a customer service person and they said I was too late to make any claim of problems with food.
How would you rate Plated?
Top Positive Review

“Good interior, comfortable location”

Nora A.
7/31/22

Good interior, comfortable location, but one waiter for the whole room, does not have time for anything. The toilet ran out of toilet liners and no toilet paper. But there is plenty of mold.

Top Critical Review

“Did not taste good”

Pat G.
9/25/19

The last two meals were not good One was minestrone and it was off on flavor and texture. Maybe some pasta would have helped. I have made it many times using different recipes and this was the worst. Threw it out. The other was a medetranian dish that was dry and too many uneccessary steps. They had you roast potatoes and mushrooms on foil lined baking sheets and veggies stuck to foil. Overall my complaint is that the recipes are just not tasty.

Reviews (137)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (14)
Thumbnail of user erikaa48
1 review
0 helpful votes
January 4th, 2019

My husband and I aren't great cooks so we were excited to try this meal out. We cooked the seared steak with roasted veggies and loved it. Took us about 35 minutes, food was tasty, and the prep was super easy. Only downside was the green beans were a little old so we used some we had. Not terrible though considering the box was sitting on the shelf at the store for a bit. Great meal for a decent price.

Thumbnail of user hollyp59
1 review
2 helpful votes
January 31st, 2019

After 1.5 years loyal to Blue Apron and dealing with missing/wrong ingredients and recipes, I finally decided to try a different meal service when Blue Apron sent me a random recipe claiming the scallops I ordered were sold out. Plated was an absolutely incredible surprise. The taste and flavours are explosive and different than anything else I've tried! So glad I made this change!

Thumbnail of user maryw582
1 review
0 helpful votes
December 14th, 2018

I'm surprised by the number of negative comments about Plated because we are very happy and satisfied! My husband and I have had the service for about 8 months and get two meals two times a week. I'm a fairly accomplished cook and my husband a little less to but love the meals and directions we've received from the service. I would say we have absolutely loved about 45%, really liked about 45% and there are just a few we didn't care for. The company is exposing us to a variety of meals and combinations that we wouldn't necessarily have gravitated to on our own. The ingredients are generally well packaged and fresh from our experience. In addition, they immediately responded and gave credit when we had two separate issues (1. Pesto spilled within box; and 2. Fedex delivered one box a day late. I also love the variety of meal choices and the ability to easily skip weeks. Great company!

Thumbnail of user leel116
6 reviews
4 helpful votes
February 27th, 2018

Plated is ideal for people who love food, and they customize all of your meals to perfection: desserts, seafood, meat and veggie meals.
What I love most about Plated is the variety of food options on offer. This Meal Kits services company offers an incredible 20 dishes every week. These menus are designed for newbies and experienced pros alike. Some of the menu items can take a while to prepare, from 20 minutes up to an hour so bear that in mind.

For more meal kit reviews, visit https://www.themealkitreview.com

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexp9
107 reviews
1,121 helpful votes
October 23rd, 2017

Judging by other reviews, I think the freshness of food probably depends on where you live and how close you are to their distribution centers. For me, everything has been good to great in terms of freshness. I've tried almost all of the same type of service (Blue Apron, Hello Fresh, Sun Basket, Marley Spoon, Home Chef) and Plated is still the one that I think has the best recipes. When I say best recipes, it's in terms of a) how good the final result tastes, b) whether the ingredients/process is easily reproducible and c) how well the recipe is actually written in terms of time management/clarity. One giant caveat: Plated doesn't publish their recipes/you can't retrieve archived meals or the other meals in your delivery you didn't purchase.
I'd say 90% of the time, the meals turn out great. There was one or two that I questioned their choice (large pieces of eggplant in lo mein, not what I'd choose but hey) but overall, just fantastic. The instructions are also always very easy to follow, and any highlights are printed separately for you to keep note of. I've also cooked a dish or two I've loved again and they were also great. It's slightly pricier than some of the other choices, but I think it's worth it.

Note: this is a subscription service like any other type (handbags, shoes, etc). You will be charged recurring weeks unless you deactivate your account or skip a meal. It's sometimes difficult to remember, but I always skip all the meals for the upcoming month or so to be safe and then go back to unskip once I'm not as busy. I'm pretty sure this is outlined in the sign-up somewhere, so it's not a surprise.

Thumbnail of user lashawndab
7 reviews
19 helpful votes
October 9th, 2015

Just received my first plated shipment today and I can't wait to cook it with my husband and kids. Before the box came a customer service representative contacted me to let me know when the box would arrive and what to expect. He also left his information to call if I had any questions or concerns.The food looks very fresh and it was packaged beautifully with labels, etc. The recipe cards are very large and look like magazine covers. The cards give very easy directions with lots of pictures. I'll let everyone know what we thought of the meals after we cook them. Excited!

Thumbnail of user marys382
1 review
1 helpful vote
September 12th, 2015

SO many different meals to choose from! Everything looks so good it's hard to choose! But I always know no matter what I choose it's going to be delicious! Love the service!

Thumbnail of user patriciaa26
1 review
1 helpful vote
March 20th, 2014

Going to the store to buy groceries sucks up 2-3 hours per week and if costco is involved it is even worse. Combining plated with amazon local, and I never have to leave the house again for errands!

Thumbnail of user patriciau4
1 review
3 helpful votes
December 11th, 2014

I kept seeing those plated ads all over facebook and finally sucumbed to trying it out. For 2 people this is a great deal. The cost of me buying spices, vegetables, meat for a decent meal can cost $30-40. Which is why I never cook. On plated I can get a meal for 2 for $25... and I don't have to go shopping.

Thumbnail of user danielt51
1 review
3 helpful votes
July 2nd, 2014

Dinner out at a restaurant $60. Dinner using plated and she is at my house $25. Following the recipe is also fairly easy if you stick with the moderate difficulty.

Thumbnail of user nancyu3
1 review
4 helpful votes
July 13th, 2014

The main reason I have started to use plated over going grocery shopping is that it is actually cheaper than going to whole foods. I am actually saving money buy using this service.

Thumbnail of user alexh84
6 reviews
10 helpful votes
December 18th, 2014

LOVE plated. Great food, great recipes, easy to follow - GREAT customer service. I totally recommend it.

Thumbnail of user anns33
3 reviews
2 helpful votes
January 23rd, 2014

Great deals, and prompt customer service if you have a problem. I will buy from them again. Especially wonderful customer service. I wish I could buy from them in Colorado.

81 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Experience a better way to cook dinner at home with Plated. Choose from chef-designed recipes and get precisely measured ingredients delivered each week.

Company Representative

Thumbnail of user darylu3
Daryl U.

How do I know I can trust these reviews about Plated?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Plated?