Planterina

Like many others who have posted reviews here, I received dead plants from planterina. I received 2 dead Hoyas as part of a 2 free plant promotion when you spent $50. When I contacted planterina, they said they would not refund me or provide replacement because the Hoyas were the "free" plants in the promotion. Like other reviewers here, I find it interesting that the "free" plants came dead while the other came ok (still really small, but at least they were alive). Such a shame because I used to really enjoy watching Amanda's videos, but this last experience left such a bad taste in mouth that I cannot bring myself to support her in any way anymore. Don't believe the positive reviews on this site. There is a reason why all the bad reviews have the same themes (dead plants, poor customer service, non rooted cuttings, etc.)

One month and still no plants. I have emailed them 2 different methods. Once through my personal email link from my receipt and once through their website. Neither are being answered. You have taken my money but not shipped my plants. It's been almost 1 month! How can I cancel my order? I want my money back.

I ordered 2 red Maranta plants in the size "large" from Planterina. Understanding that these are living things, I didn't expect them to be perfect or exactly the same. When they arrived one was more or less as expected, the other was considerably smaller and about half the leaves were yellow, curling and dried. I sent them an email within 2 days (hoping that given a little time after shipping that it might perk up) and never received a response. Nothing, not even an acknowledgement. I would not buy from them again.

My last order with Planterina was terrible. While I was taking out the packing materials from the two 4"scindapsus plants I bought, multiple CUTTINGS fell out of the sides. No roots! Also, they included fungus gnats that flew out as I unpacked them.
I contacted Planterina and they asked for pictures. I sent them the pics, only to hear back from them that they'll be fine. I will never buy from them again.

I ordered a plant with a planter, received plant only in a nursery pot. When asked for the missing planter I was refunded HALF of what the planter costs, if I wanted to buy it separately. The only reason I bought the plant from them was that I wanted it in certain planter, and now I'm stuck with the plant I don't want cheated of $42. It's a scam, avoid at all costs!

Ngl if I saw the reviews on here without any knowledge of Planterina prior I probably would have been dissuaded from purchasing. That being said, I have been consulting Planterina's YouTube videos for a year now with my own growing plant collection and trust her knowledge & advice. I have not had good experiences previously with purchasing plants online from sellers on Etsy, not really due to any fault of the seller, I just think that shipping plants is incredibly traumatic for the plant and so many just have not made it or struggled for months before I saw any improvement to their condition. Since then I've really tried to get my plants locally but it is difficult to find some of the more rare ones without having to go online. Despite my previous experience with online plant purchases, I decided to order from Planterina as there were 3 different Calathea variations I wanted to add to my collection and have not seen them anywhere but online. I chose Planterina because I felt secure that I would have a good experience and receive quality product. Unlike a lot of the reviews here, I am happy to report that is exactly what I got. All 3 plants arrived in just 3 days shipping time and in gorgeous, full, healthy condition. I have had them for a week and they seem to be adjusting just fine. I'm sorry for the people who have not had the same experience, but I am personally very satisfied with my purchase and experience with this seller and will probably purchase again if there is something else I'm looking for that I cannot get from my local sources.

I purchased the calatheas Orbifolia and Lancifolia, both 4 in pots. The packaging was more secure than I expected it to be, the pots secured in cardboard, and of course the plants in sleeves with a stake in each pot to prevent smashing the plant. The outer cardboard box did indicate ‘live plants' and a care card for calathea was included. The plants themselves were in pristine condition (as pristine as nature allows). Next to zero soil was disturbed in transit and they were quite a lot of plant for being a 4 in. The order was shipped within the specified time-frame of 3-5 business days (per the website's FAQ page). I am very pleased with this purchase, even though I could have saved a little money going to my local nursery. I've been wanting to support Amanda and Lauren's endeavors since I enjoy Amanda's YouTube channel so much! Thank you for an amazing experience!

I spent nearly $100 on a large sansievieria jaboa and it came waterlogged. This was concerning but at the time the plant looked good and I decided to just watch the plant. After a week or so leaves started getting mushy. I would lose a couple leaves a week. After a month or so I contacted the company asking for a replacement and telling them the issue. They basically said that I had waited too long and they couldn't help me. I hadn't even watered the plant at this point because my moisture meter was still reading very wet. I will never buy another plant from planterina. There is no phone number to reach an actual human. I should have known better than to trust a website that doesn't have reviews.

I've spent hundreds on plants there. What I kept seeing was plants that varied wildly from the website- usually much much smaller! Then they kept having issues with tracking so I'd never know when plants would arrive.

The final straw was the wretched fiddle leaf fig they sent. It took them days to reply to my inquiry and then they said it was cold damage and they would only credit me $9. I paid $50 for a plant that will likely die because THEY FAILED TO SAFEGUARD IT! They are in the business of shipping plants! No one should receive a plant in the condition I did. I would definitely not recommend this company. They have horrible customer service and their products aren't the size or quality they claim them to be on their website.

I ordered a variegated Dieffenbachia, commonly named " Tropic Maryanne". This plant is supposed to have variegated leaves, patterns of dark and light markings. The one I received from Planterina had already lost its variegation before it arrived. The newest four leaves had gone completely green, meaning NO more variegated leaves will ever be produced (unless I do something drastic like chop it down to the base and begin again.) This is not what I ordered. I asked Planterina for a refund and they granted me 30% of what I paid.

Horrible experience. They keep making excuses why the plant is not doing well. All BS its been less than a week. They send me cuttings of a plant and they are not even rooted.

I've purchased several house plants from here and they are beautiful, affordable, and free shipping. However, my last order was cancelled and I requested a refund, because the plant sold out. Ok, no problem, or so I thought. After checking my bank account for several days, no refund deposit showed up. I contacted them thru email and ask "when can I expect my refund"?. They emailed me back to say " it was issued 5/4/20 and removed from their account. That I should contact my bank about the transaction, being released, etc". I did just that, but no refund deposit from Planterina was ever deposited back into my account. My bank and I went thru my history, no pending transaction was showing up, nothing. The transaction showing was when they were paid on April 29,2020. Emailed them back, but got the same response over and over again. I never received my refund and probably never will. Planterina doesn't have a physical address online nor on their site. With that being, there isn't anyway to file a complaint with CA or BBB. Talk about convenient for them huh. I'm very disappointed that this has happened. You take a chance when ordering online, I know. It only takes one time for me to get burn. Never will I ever buy from this Nursery again. Update... After posting my review I received my refund. STILL, customers be aware just in case. I still feel the same a far as doing business with them. Especially, since all three plants died eventually.

The good reviews are NOT REAL. They are FAKE. Planterina.com SUCKS HARD. Do Not Purchase! RUN. These people are selling LEAVES that aren't rooted. The crazy thing is, these reviews are FALSE! I did research and tracked the GOOD reviews back to Planterina. RUN.

Original review: I've made several orders, as have others I know. Increasingly, what they are shipping is much much smaller than what they describe and depict online. I bought a very expensive XL string of bananas plant, and what arrived was nothing compared to what they pictured on the product page. There was hardly any plant there, for $150, it was such an incredible let down. I've emailed to ask for a reimbursement. Previous orders were also on the small side, not quite measuring up to what was pictured or the size described on the site, but this order was so over the top that I finally complained. I'm sad to have to stop ordering from Planterina, but the plants are just so disappointingly smaller than advertised.

Update: 11 days after the plant was delivered, it is nearly dead. Care for the plant has been good. When we repotted it and checked its soil, we realized the problem. The plant was sick and had almost no root system. They must have cut back the sick roots and dead plant right before sending and hastily repotted it. I've been back and forth with customer service, and they are not much help. They provided a 50% refund... but at $75 this is still a disappointment. Nurseries generally stand by their products.

Update #2: After a series of back and forths with Planterina, I was able to get a full refund, which was very much appreciated.

First of all, the planterina website is very over priced. But because I really enjoy Amanda's videos and because they had an offer going on, I decided to make a purchase. It was basically a buy one get two promotion... The total for my entire purchase was roughly the same I'd be paying for those plants elsewhere minus the hassle so I said Why not? (ie. $20 per plant elsewhere or $60 for one with the two freebies@ Planterina). Anyway, I received my order after a long wait and I'm disappointed. The two plants that were considered the freebies were both a lot smaller than the advertised picture and on top of that, one of them was severely damaged. I contacted them and they said that because of the offer, they could not do anything for me. I find it interesting that the one I "paid" for was beautiful and larger than the advertised pic but the other two were less than optimal... coincidence? Idk, maybe I'm overthinking this and it was an honest shipping issue. All I know is that I probably won't be purchasing there again.

I ordered an XL and extra expensive string of hearts plant, after being soaked with water prior to shipping and being in the cold and dark box couple of days, this succulent lost all it leaves. Right after the arrival I sent multiple emails to Planterina and received only one response with suggestions to place this plant near light source, after my email with suggestion I don't want to recover this plant for this price. I received no response at all after I explained this, I am left wondering why this shop has such a good reviews. I posted my review on google yesterday, business already sent me a full refund without ever admitting anything, basically Google response was " we very sorry for your experience " and response on my personal email was " I overacted and plant could recover". This is hard to believe the shop owner is very known to plant community would think this plant will recover and customer paid for this trouble. I will include a pictures of the plant I had for 4 days only it started rapidly deteriorate next day I was unable to add to Google review since I already posted a review.

My order arrived yesterday (it was placed on 9/14), and after waiting 2 weeks to receive it, I was very excited to unbox my 4 new plants.

The first plant I opened was a Hoya that was the saddest, slimiest, most water logged plant I have ever seen. I immediately took photos of this poor little root rotted plant and sent a detailed message to the email listed on their website. Which claims to handle returns on a "on a case-by-case basis with the ultimate objective of making our customers happy."

I just got an email back with the most pathetic customer service response I have received;
"Thank you for sending pictures. We are sorry to see this plant had a rough trip. We suggest placing it in a spot with lots of bright indirect light.
We are sorry, but we are unable to offer a replacement for plants that were a free offer that are damaged in shipping per the offer."

Thats it. No incentive to order from them again, no credit for next time, no partial refund. Nothing. I am absolutely blown away. For the record this plant was "free with a $50 purchase" the only reason I spent $50 on two VERY VERY small, price gouged calathea, was because the free Hoya was a nice incentive.

Take your hard earned plant money and spend it anywhere but here!