Lana R.

I ordered an XL and extra expensive string of hearts plant, after being soaked with water prior to shipping and being in the cold and dark box couple of days, this succulent lost all it leaves. Right after the arrival I sent multiple emails to Planterina and received only one response with suggestions to place this plant near light source, after my email with suggestion I don't want to recover this plant for this price. I received no response at all after I explained this, I am left wondering why this shop has such a good reviews. I posted my review on google yesterday, business already sent me a full refund without ever admitting anything, basically Google response was " we very sorry for your experience " and response on my personal email was " I overacted and plant could recover". This is hard to believe the shop owner is very known to plant community would think this plant will recover and customer paid for this trouble. I will include a pictures of the plant I had for 4 days only it started rapidly deteriorate next day I was unable to add to Google review since I already posted a review.