First time ordering from Planterina. Spent a good amount of money to only receive a plant that literally looks nothing like the pictures they posted online which is why I bought the plant in the first place. Half empty, not full or trailing like they show you on their website. Also, FULL OF FUNGAS GNATS! Save yourself the money and just wait it out for the plant you want to show up at your local nursery. I WOULD HAVE NO PROBLEM PAYING BIG $$$ IF I ACTUALLY RECIEVED A PLANT SIMILIAR TO THE ONES THEY POST ONLINE! Very deceiving! Also, they have raised their prices so much from just a year ago! It is unbelievable!
Don't bother. High price. Slow non responsive service. Ships cuttings that aren't rooted and rotting. Why bother with the detailed packaging when you're sending out garbage to customers at some of the highest prices around. Callisia fell apart when coconut coir topper was removed from the top of the pot revealing a plant that was barely tucked in the soggy dirt and all stems rotten - 1 day after unboxing it's droopy and nearly dead. The Elaine (aloe shaped plant) has zero roots. After removing the coconut coir disk I noticed the plant was "bobbing" in the dirt and I had e it a slight tug and the whole plant easily slide from the dirt revealing a rotting end and zero roots. That's right out of the box folks! The string of turtles is limp and many leaves dropped from the plant at unboxing. This is a very delicate plant and based on the other two, I have low hopes for the survival of this plant. I also got a black cardinal philo. Not sure this plant (while actually live) is the plant described on the site. The string of hearts was not as full as the picture/plant description suggested but the plant at least appears to be alive.
I emailed and haven't received a response from the seller. I plane to charge back the purchase through my credit card company. I honestly hope this business crashes and burns - owners obviously do not care about customers. Price gouging and zero service. This nursery just wants to take your money and run. So I suggest you take your money and run!
If you want an online nursery that stands by their product - Plant Proper. Ive had some duds from them but they are hyper responsive and always refund when you're dissatisfied and have often added the bonus of discounts on future purchases. Also Plant Proper is reasonably priced.
So - Planterina is over priced (even with a 50% off sale) and they dont respond to customer inquiries in reasona me times. And they ship out small, subpar, rotting, dying plants. Thumbs down! Take YOUR money and run literally anywhere else to buy plants!
Aweful products with non existent customer service! Do NOT order from this site! Dead plants AND SHE WILL NOT RESPOND oh yes AND NO PHONE NUMBER TO CONTACT HER after she takes you $$$ STAY AWAY!
Received my colathea collection in the mail Monday it was in perfect condition will order again.
Truly love this shop great plants great service and eco friendly wrapping.
I keep coming back for more...
Truly love their plants just beautiful
Thank you Amanda for all you do! You videos are incredible and your plants are beautiful keep it up
Answer: Seems like they are a scam. Based on reviews more than half of customers received dying plants that are not illy rooted and the customer service team refuses refunds/returns.
Answer: I decided to give them a try because of the hype around the YouTube videos and my sister having purchased from there without issue last year. They had a 50% off sale. I thought they had higher prices because they had superior product. But it turns out they just think they're awesome when they are actually basically scam artists.
Answer: I'd say no. They promise response in 2 business days - but I e experienced that to be a lie.
Planterina has a rating of 2.4 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Planterina most frequently mention and customer service. Planterina ranks 11th among Plants sites.
Hi Jane, we're sorry to hear you had a bad experience. Please reach out to us at orders@planterina.com with your order number and we can help you.