I purchased the calatheas Orbifolia and Lancifolia, both 4 in pots. The packaging was more secure than I expected it to be, the pots secured in cardboard, and of course the plants in sleeves with a stake in each pot to prevent smashing the plant. The outer cardboard box did indicate ‘live plants' and a care card for calathea was included. The plants themselves were in pristine condition (as pristine as nature allows). Next to zero soil was disturbed in transit and they were quite a lot of plant for being a 4 in. The order was shipped within the specified time-frame of 3-5 business days (per the website's FAQ page). I am very pleased with this purchase, even though I could have saved a little money going to my local nursery. I've been wanting to support Amanda and Lauren's endeavors since I enjoy Amanda's YouTube channel so much! Thank you for an amazing experience!