• PixelFilmStudios

PixelFilmStudios

Overview

PixelFilmStudios has a rating of 4.74 stars from 413 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PixelFilmStudios most frequently mention customer service, live chat, and red screen. PixelFilmStudios ranks 1st among Video Editing sites.

  • Service
    164
  • Value
    156
  • Shipping
    93
  • Returns
    83
  • Quality
    155
Positive reviews (last 12 months): 100%
Positive
11
Neutral
0
Negative
0
100
See all photos

What reviewers want you to know

Positive highlights

  • But the customer service was so good, they helped me find the right product and gave it to me for free.

Critical highlights

No critical highlights yet

How would you rate PixelFilmStudios?
Top Positive Review

“Needed help updating plug-in”

Psycho G.
8/12/23

Customer service went above and beyond! They helped solve my issue and more. I'd def not feel as frustrated to contact if I need help again. Was such a surprisingly easy and pleasant experience.

Top Critical Review

“Great Plug-ins | Terrible App & Updates”

Paul B.
9/16/22

I use a variety of plug ins and apps for FCPX, but none of them crash my projects and FCPX like Pixel Film Studios. Every time Mac or FCPX has an update, it is days & hours wasted with projects crashing, installing, re-installing, waiting on customer support etc. The app runs slow, but the main issue is how hard it crashes the FCPX app, no other app or plug in does that for me.

Reviews (413)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (113)
Thumbnail of user michaelr5695
1 review
0 helpful votes
March 2nd, 2023
Verified purchase

I've been using Pixel Film Studio plugins for nearly 5 years now and I continue to come back for more. Their plugins work great and almost all of them are M1 compatible. Which is great for me as I work only with apple computers and software. I would love to see more Christmas themes like the PFS Christmas Eve. Love the 3D candle video style. I have used many of these plugins in my music videos.

Thank you PixelFilmStudios

Tip for consumers:
Pixel Film Studio is a great way to go.

Products used:
So many I can't even count.

Service
Value
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Thumbnail of user salimnoriega
1 review
0 helpful votes
October 12th, 2023

I've been using their plugins forever, they're really good, affordable and they have a ton of video tutorials for them, the only issue i find is that eferytime I upgrade my Mac OS, it shows issues and it makes me re install or go through a rabbit hole of youtube videos to know how to fix them when they don't work. I just had a chat with one of their chat assistants and he hooked it up, i hope it was a 24/7 service but people need to sleep too. This guys rock!

Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

We appreciate your honest feedback Alvaro, and we are happy to hear you were able to get quick help through our customer service team. That's what we are here for! Thanks for being a PFS Supporter!

Thumbnail of user adams2009
1 review
0 helpful votes
February 11th, 2023
Verified purchase

Had an issue with installation and red screen errors after I transferred to a new Mac. Getting hold of the Live Agent to Chat was tricky as I'm in the UK...so had to wait until they all got to work Pacific Time. But, once I got an agent online, they were AMAZING. Walked me through everything step by step and helped me until it was done.

The Product itself is good. I'm hoping I don't get any more red screen errors (probably my bad not theirs) but otherwise it's great. I got the Cartoon Mega Pack. Would love some more of the same as there are often not enough options/designs etc. but it is what it is. Easy to use and looks good.

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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

Thank you for your support, Adam! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!

Thumbnail of user minecraftjamspsychogirl
1 review
0 helpful votes
August 12th, 2023

Customer service went above and beyond! They helped solve my issue and more. I'd def not feel as frustrated to contact if I need help again. Was such a surprisingly easy and pleasant experience.

Tip for consumers:
no

Products used:
Tracker

Service
Value
Quality
Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

We appreciate your kinds words, Psycho G! Thank you so much for your support and are happy to hear our customer service team was able to get you back up and running quickly and easily. Please feel free to reach out to us again if you have any further questions, comments, or concerns and we would be happy to help!

Thumbnail of user raya280
1 review
0 helpful votes
June 22nd, 2022
Verified purchase

I have been really pleased with my Pixel Film Studio purchases. I write music and wanted some cool effects to make my music videos more interesting and modern. I found many plugins on the site that will do just the job. You do need to invest some time in making the plugins work, mainly by watching YouTube video guides or through experimentation but you do get a big pay off. Overall, really pleased and will purchase again.

Tip for consumers:
I had a problem with the plugin downloader in Catalina and customer support were fantastic and helped me out promptly. The red screen issues were solved via a re-download and ensuring my system was up-to-date.

Products used:
Transition suite quite heavily on the music videos, lots of the chroma/colour type effects. I like Trans Zoom Mask a lot and is probably my most used effect.

Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

Thank you for your awesome feedback, Ray A.! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Good luck on your next Project!

Thumbnail of user carlosg1056
1 review
0 helpful votes
November 8th, 2023

They really make so easy my work on Final Cut Pro, it takes so fast to learn how to use de plugging, Im really thankful

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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

Thank you so much for the support, Carlos! We try our best to make your editing process easier than ever to get the best results. We know your next video is going to rock!

Thumbnail of user peichenl
2 reviews
0 helpful votes
April 7th, 2023

PFS Auto tracker 3D is the best plug tool for fcpx! Not only elevate all promo video quality but save tons of your time, very easy to use! (even without any tutorial, no tutorial video on youtube yet) highly recommended!

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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

Great feedback to get from you Peichen! We are overjoyed to hear that you are enjoying the FCPX Auto Tracker 3D! We'd love to see what you are creating with the plugin! Thank you so much for your support!

Thumbnail of user edwardl694
1 review
0 helpful votes
June 2nd, 2022

Needed help with install/issues on new M1 Chip MacBook for ProAnimation 2 which i couldn't figure out how to fix myself. So I decided to reach out to them on chat. I have to say... Outstanding Customer Service. I was walked through every step to take and they had the issue resolved within minutes. Just on this alone they will be my first choice for Final Cut plugins going forward. Thanks again for your help.

Tip for consumers:
Do not hesitate to buy, I had issues with a plugin and got stuck with an issue, reached out to chat and customer service is fantastic. They help me get my issues resolved within minutes.

Products used:
ProAnimation 2

Service
Value
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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

Thrilled to hear that you are happy with the support you received, Edward! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! We will always do our best to solve your issue as quickly as possible! We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again! We are here to help! :)

Thumbnail of user aland347
1 review
0 helpful votes
April 20th, 2021

I have around 12 plugins in the last 2 months awesome though I wish they would improve the installer tried downloading and it says limit reached and I didn't even get download then it says installed but can't find it in FCP. They are prompt with customer service though and most of my problems have been solved ultimately.

Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

We appreciate your feedback, Alan! Thank you for your honest feedback, your words help us to improve our products and services. If you have any more questions, comments, or concerns, we would be more than happy to address them- please feel free to let our customer service agents know if you have more detailed feedback for us and we can pass it along and look into getting that fixed for you so that we can enhance your customer experience! Glad that our customer service agents have been able to get you up and running easily!

Thumbnail of user averyz11
1 review
0 helpful votes
May 9th, 2023

The tech support was very helpful in getting my plugins to work again, love the wide range of plug ins they offer can be a bit touchy with functionality with new computer updates but overall great place to get software

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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

Thank you for your support, Avery Z.! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!

Thumbnail of user johnj2537
1 review
0 helpful votes
November 10th, 2021
Verified purchase

I had a very difficult issue that needed resolving with graphics not working properly. After trying the most likely resolutions, I was guided by the PixelFilmStudios rep to go further into the computer to see if the problem was at my end. Sure enough we found a disabled "Font Book". I would have never thought to look there. I am very grateful for the kind and expert guidance I received from the PixelStudio representative.

Products used:
Computer graphic download.

Service
Value
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Quality
Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

Thank you for your support, John! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!

Thumbnail of user johnf2630
2 reviews
14 helpful votes
December 9th, 2021
Verified purchase

I paid for a plugin, sent emails but they caim they cannot find any history of my purchase. I bought many plugin's from this business. Emails sent has not helped even though I tried to query why it is not in my downloads. I ask them to reset my downloads as I had to reinstall final cut pro. Before the reset my download was there, now missing in downloads and orders. The last email sent to me from Pixels was a smiley face saying sorry we cannot help. Shocking way to treat customers that spent lots of money. I will not buy again.

Products used:
be careful before you buy

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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

Hello John, I am sorry to hear that you have had an unpleasant experience, but our agents can only help if you provide the information they ask for. They do need cooperation in order to help to the best of their ability. Looking at the ticket thread we are sure there is some form of misunderstanding, but we would still of course love to help however we can! That being said we can only help when the information our customer service representatives ask for is given.

From your account we can see these purchases on your account:
FCPX Removal
FCPX Glass
FCPX 3D Backdrop Mega Pack
FCPX3D Model Lite
TransText
FCPX VFX Suite
FCPX Territory
FCPX Disintegrate
FCPX HUD Mega Pack
FCPX Auto Tracker Perspective 2.2
Cartoon Desert
If you do have other purchases they don't appear under johnf************6@gmail.com like the above.

Directly from Ticket
"As we mentioned before there is no purchase of FCPX Callouts Mega Pack on your account johnf************6@gmail.com. We have checked both your email and your name associated to your account on our system and there is no record of such a purchase for that specific plugin in our system. At this time the only callout we were able to locate under your email you provided for your account is ProDicator HUD with your purchase of FCPX HUD Mega Pack.

Do you have an order number to confirm this purchase, confirmation email to confirm this purchase, or exact date that the plugin was purchased so that we can check if it was accidentally made under a mis-typed email account? We would love to help you out with this issue if we are able, however in instances like this, we are only authorized to do so if we can confirm that the order was made and payment was received. If you have any additional information with proof of this purchase we would welcome that as well."

We ask for this information because it does occur where customers have more than 1 account with us or mistyped their email during the purchase so that order won't show up with the rest of the orders with different account information. Order numbers are found in order emails sent out for the purchases as well as next to the product on your downloads page. If we have the order number finding the product will be quick and easy!

Our customer service representatives are are still required to follow the policies of the company, but that doesn't mean they won't help you every step of the way. We will still be here to help, however, we do not appreciate nor do we tolerate any form of harassment. So long as you abide by this you are always welcome in our chats and we will help to the best of our ability.

Thumbnail of user terrancet25
1 review
0 helpful votes
April 5th, 2022

I love using Final Cut Pro X. Pixel Film Studios makes my FCPX projects much more creative, flashy, and enjoyable. My projects look more professional, and I enjoy using the plugins daily, and my customers go crazy for the short films I produce. Installing the plugins is super easy, and Pixel Film Studios are quick to respond when you have any questions or problems. I have experienced exceptional customers service, and I am happy to purchase from this company.

Tip for consumers:
Use Pixel Film Studios! They are great!

Products used:
Final Cut Pro X Plugins

Service
Value
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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

We appreciate your feedback, Terrance! We are so thrilled to know that you were satisfied with the customer support that you received and that our plugins are helping to take your projects to the next level! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! ✨

Thumbnail of user adamp748
3 reviews
2 helpful votes
March 10th, 2022
Verified purchase

I have been using PixelFilmStudios for a while, and I've always loved their products. They're easy to use, easy to install, and they offer excellent quality!

Recently, I kept getting an error screen in Final Cut Pro, so I reached out to customer service using the chat. Not only was I connected to a human being really quickly, but they were kind, they helped resolve my issue in literally minutes, and they were super patient with me while I walked through the steps to fix my error message.

PixelFilmStudio is a fantastic brand, and I'm always looking forward to what they will come out with next!

Tip for consumers:
PixelFilmStudio is a solid choice to up the quality of your next project!

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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

We are grateful for the support, Adam! We do our best to help each and every customer because we know running into installation issues or use issues can be frustrating! We are working every day to improve the experience for all of our awesome customers! Thank you for for using our plugins! We hope that every experience you have with us is a positive one!

Thumbnail of user danyeln
2 reviews
1 helpful vote
November 1st, 2022

These products always crash. I have purchased one plugging I need to let them know it is not longer working at all. Very sorry for this review but in this occasion this product made my work had a bad consequence. Tried to contact them, and they never replied.

Service
Quality
Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

Hey there Danyel, if you didn't receive a reply from an inquiry to your issue, then you may not have reached out to us via the right avenue. We do not use our company email to troubleshoot issues, but rather our Live Chat and Ticket system

Please contact our customer support at this link here: https://bit.ly/PFS_Support

Live Chat agents are available M-F 8 AM to 4 PM PST.
Tickets can be submitted through the chatbot at any time!

You should receive a reply within 24-48 hours when submitting a ticket.
If you do not see a reply to your ticket within that time, please try to check your spam inbox of your email.

Thumbnail of user kevinr1800
1 review
0 helpful votes
January 28th, 2023
Verified purchase

Whenever i need a plugin that has that little something extra, I turn to Pixel Film Studios.
Recently I purchased their Glitch plugin for a video and I wanted a specific look that I couldn't find with other plugins.

I've purchased many plugins over the years from PFS and not only do they give my projects a unique look, their cost doesn't break my wallet.

Products used:
Many plugins with effects, transitions etc.

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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

Thank you for your support, Kevin! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!

Thumbnail of user kennethr698
1 review
0 helpful votes
April 1st, 2022
Verified purchase

Had a problem with installing ProPuppet with macOS system Monterey. I went on a chat line and I was promptly serviced with some quick fixes. When that did not work, I was able to participate in a screen share and the problem was solved as well as others that would have arisen in the future. The service was excellent and was complete. This reinforces my confidence in pixel film Studios and I would endorse them wholeheartedly. Thank you

Products used:
software

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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

Glad to hear that we could help you out, Kenneth! We know troubleshooting can be frustrating. That is why we are working everyday to make the experience better! Thank you so much for for using our plugins and for the support! We hope that every experience you have with us is a positive one, and if you ever need anymore help please don't hesitate to reach back out to us!

Thumbnail of user princel23
1 review
0 helpful votes
March 29th, 2022

You can pretty much drag and play in your timeline, but what I don't like the most is that when updates come, you'll see a lot of red screen and it can be annoying as you have to delay your project and update everything. With all that though, they have a great chat support can help you fix it.

Products used:
plug inns

Service
Value
Quality
Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

We are grateful for the support, Prince! Thank you for your honesty. We do our best to help each and every customer because we know running into installation issues or use issues can be frustrating! We are working every day to improve the experience for all of our awesome customers so that we can improve the user experience! Thank you for for using our plugins!

Thumbnail of user sager21
1 review
1 helpful vote
July 1st, 2022
Verified purchase

I edit professionally for a youtube channel that is pretty popular in its specific niche. I bought a massive titles pack so that I could up the production quality for the channel. It had tons of really great looking title templates that all have a nice amount of customizability. Admittedly there are occasional bugs with them but in my experience that's just kinda the way it goes with plugins. Usually I am able to sort it out myself but for a couple tricky ones I have reached out to customer service and I am very happy with how helpful and responsive they are. Have not had an issue yet that we weren't able to solve in 10 mins or less.

I have also browsed their larger catalogue of products. It's massive and I want to try out a few more of them. Motion tracking titles, etc.

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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

Thank you for your support, Sage! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!

Thumbnail of user jasonr1487
1 review
0 helpful votes
May 19th, 2022

Since last few years, I buy many products at this store. And I'm very satisfied with these products. Because, There are very reasonable price, and very professional working! And, Customer service is really fast and helpful :) Oh, there is one thing more. If you buy a product, Then they update for free! It's very nice to me.

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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

Thank you for your awesome feedback, Jason! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Good luck on your next Project!

Thumbnail of user jonathanc460
1 review
1 helpful vote
July 13th, 2020

I found out about you buy watching Daniel Schiffer on YouTube. Next thing I know I started buying your plugins and I absolutely love them. (I'm not saying that so I can be one of your giveaway winners lol) But it's true. Also thank you for YouTube tutorials. These little tips help a lot.
To you all editors out there, you are using FCPX and you need plugins? The Answer is Pixel Film Studios. If you don't know about them, NOW YOU DO.
Stop wasting your time bringing headaches to your projects. You need Pixel Film Studios in your life.
I'm gonna say it one more time: If you don't use Pixel Film Studios plugins, you life SUCK!

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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

We're so happy that you are enjoying our FCPX Tutorials and our plugins, Jonathan! We don't know what else to say but thank you!

Thumbnail of user sammy.bruggeman
1 review
0 helpful votes
April 11th, 2023

Not the big amounts of money for plugins and they are really good. Used them on 32 music videos and work perfect. Also great Helpdesk! I needed it once in 8 years, that means it runs perfectly.

Products used:
many many plugins......

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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

Thank you so much for your support Sammy B! We are thrilled to hear that you've been making so many awesome videos with our plugins! Congrats on your accomplishments, we are proud of you!

Thumbnail of user paulb4055
1 review
0 helpful votes
September 16th, 2022
Verified purchase

I use a variety of plug ins and apps for FCPX, but none of them crash my projects and FCPX like Pixel Film Studios. Every time Mac or FCPX has an update, it is days & hours wasted with projects crashing, installing, re-installing, waiting on customer support etc. The app runs slow, but the main issue is how hard it crashes the FCPX app, no other app or plug in does that for me.

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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

Hey there Paul! We are sorry to hear you're having trouble with our plugins.If you have some time, our customer support will be more than happy to solve as many issues as we can with you and take any feedback you have into consideration for future improvements :) Please contact our support team on our website.

Live Chat & Ticket support is available on the Pixel Film Studios website: M-F 8 AM - 4 PM Pacific Time.

Tickets can be submitted at any time through the chatbot. Please note Tickets may take 24-48 hours to receive a response since our agents can only reply during business hours.

Thumbnail of user freds710
1 review
0 helpful votes
August 11th, 2022

Really help me to create more dynamics videos, and my customers are really happy!
I recommend Pixel studio.

Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

We appreciate your support, Fred! We’re glad that you chose our plugins to up the ante on your next video. We know you’re using your plugins for great things. Keep up the awesome work!

Thumbnail of user szczachorv
1 review
0 helpful votes
May 17th, 2023

I had a problem with the install but the support was reactive and helped to solve my problem in 2 minutes! The plugin is actually amazing :D thanks a lot

Tip for consumers:
The support is amazing and the plugin too !!

Products used:
Plugin

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Thumbnail of user davida1345
Pixel F. – PixelFilmStudios Rep

We appreciate your kind words, Victor! Our customer service agents are always trying their best to get you up and running in a flash! Please reach out to us again if you ever have any more questions or comments! You can reach out to us again through the Live Chat and Ticket System athttps://bit.ly/PFS_Support. We would love to help!

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From the business

Pixel Film Studios presents Final Cut Pro X Plugins, Effects, Transitions, Themes and Motion 5 Special Effects. Specifically designed for FCPX.

Business History

Established in 2006, Aliso Viejo, California-based Pixel Film Studios is an innovative developer of visual effects tools for the post-production and broadcast community. Their products are integrated with popular non-linear editing and compositing products from Apple FCPX. Apple, the Apple logo, Mac OS X, and Macintosh are registered trademarks of Apple Inc. in the U.S. and/or other countries. All other trademarks and trade names are the property of their respective owners.

Company Representative

Thumbnail of user davida1345
Pixel F.
Established in 2006, Aliso Viejo, California-based Pixel Film Studios is an innovative developer of visual effects tools for the post-production and broadcast community. Their products are integrated with popular non-linear editing and compositing products from Apple FCPX. Apple, the Apple logo, Mac OS X, and Macintosh are registered trademarks of Apple Inc. in the U.S. and/or other countries. All other trademarks and trade names are the property of their respective owners.

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