Went to the live chat to get a plug in I had just bought to work. They were able to get me up and running within 10 mins if that!
Can't go wrong with getting your video plug-ins from this site as well as any help you might need.
These products always crash. I have purchased one plugging I need to let them know it is not longer working at all. Very sorry for this review but in this occasion this product made my work had a bad consequence. Tried to contact them, and they never replied.
Hey there Danyel, if you didn't receive a reply from an inquiry to your issue, then you may not have reached out to us via the right avenue. We do not use our company email to troubleshoot issues, but rather our Live Chat and Ticket system
Please contact our customer support at this link here: https://bit.ly/PFS_Support
Live Chat agents are available M-F 8 AM to 4 PM PST.
Tickets can be submitted through the chatbot at any time!
You should receive a reply within 24-48 hours when submitting a ticket.
If you do not see a reply to your ticket within that time, please try to check your spam inbox of your email.
I was reading online about issues people have been having with their plugins working correctly after downloading, and I ran into the same issue. Customer service helped me file the problem quickly, and I am ready to go. Plug ins are fairly priced, and I encourage more people doubting to give pixel films studio a chance to show what they can provide to your workflow.
We appreciate your feedback, Derek! We are so thrilled to know that you were satisfied with the customer support that you received. We try our best to make sure that the troubleshooting instructions we provide for our customers are quick and easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you!
You can pretty much drag and play in your timeline, but what I don't like the most is that when updates come, you'll see a lot of red screen and it can be annoying as you have to delay your project and update everything. With all that though, they have a great chat support can help you fix it.
We are grateful for the support, Prince! Thank you for your honesty. We do our best to help each and every customer because we know running into installation issues or use issues can be frustrating! We are working every day to improve the experience for all of our awesome customers so that we can improve the user experience! Thank you for for using our plugins!
I have around 12 plugins in the last 2 months awesome though I wish they would improve the installer tried downloading and it says limit reached and I didn't even get download then it says installed but can't find it in FCP. They are prompt with customer service though and most of my problems have been solved ultimately.
We appreciate your feedback, Alan! Thank you for your honest feedback, your words help us to improve our products and services. If you have any more questions, comments, or concerns, we would be more than happy to address them- please feel free to let our customer service agents know if you have more detailed feedback for us and we can pass it along and look into getting that fixed for you so that we can enhance your customer experience! Glad that our customer service agents have been able to get you up and running easily!
I use a variety of plug ins and apps for FCPX, but none of them crash my projects and FCPX like Pixel Film Studios. Every time Mac or FCPX has an update, it is days & hours wasted with projects crashing, installing, re-installing, waiting on customer support etc. The app runs slow, but the main issue is how hard it crashes the FCPX app, no other app or plug in does that for me.
Hey there Paul! We are sorry to hear you're having trouble with our plugins.If you have some time, our customer support will be more than happy to solve as many issues as we can with you and take any feedback you have into consideration for future improvements :) Please contact our support team on our website.
Live Chat & Ticket support is available on the Pixel Film Studios website: M-F 8 AM - 4 PM Pacific Time.
Tickets can be submitted at any time through the chatbot. Please note Tickets may take 24-48 hours to receive a response since our agents can only reply during business hours.
I've been a customer with Pixel Film Studios for years, and there's a reason I keep coming back. The products give you enough flexibility to aid in your own creativity, and their tech team gives excellent support.
Awesome to hear! We love the support from fans like you. We have some amazing things coming out soon that we think fans will love.
I was struggling to alter text color in the Text Overlays add-on (FUN stuff). Got on the live chat. And wow! SO helpful! Had three different spots. They helped with every one. Even sent me clear handy photos of steps to take. TOTALLY solved all my questions! SO GOOD!
Thank you so much Melissa for your glowing review! We're more than happy to help out with any issue! We hope that you enjoy your FCPX Text Overlays! Please feel free to contact us again if you need any further assistance!
Pixel Film Studios has the best plug-ins and effects for Final Cut Pro X. I use them on almost every project and they make my content more effective no matter what video I'm making. The best part about them is their customer service. Any time I have a question they are quick to answer and are super helpful.
5 Star review!
-Karl
Great feedback to get from you Karl! We are overjoyed to hear that you are enjoying the plugins! :)
We are also happy to hear that you had a positive experience with our support agent. We aim to provide a positive experience for each and every customer. Thank you for contacting us so we could help you solve the issue!
My experience has been superb! The service is great! The communication is A1! A truly amazing company. They are extremely uplifting in their comment section on social media. Honestly, if there was a way to be a brand ambassador on the east coast I would instantly. They have great products and a clear motive! I rate them 20 stars. Whoever sees this just know that you will not be disappointed!
Thank you for your kind words, Andre! If you are interested in being an ambassador please visit www.pixelfilmstudios.com/influencer We appreciate your support very much and are happy that you are satisfied with our products!
The plug ins are very easy to use, they are very intuitive and your videos look great.
It helps you speed up the video editing work. There are some plugs that require a lot of ram memory, they can be slow to load but it's not a big problem.
I highly recommend Pixel Film Studios.
Glad to hear the plugins are performing well for you, Erick! We got plenty more in store so stay tuned!
Pixel Film Studios provides a product that lets creatives explore and opens up possibilities for storytelling that would take countless hours of stress and frustration to achieve on their own. The catalog is filled with ideas and products that allow you to transform your stories in so many ways. Thank you for helping support and unleashing creativity!
The easy-to-follow instructions, and follow-up customer support are geared towards success. I will continue to utilize your product and truly value how you have allowed me to be a better storyteller.
James-Michael we're absolutely honored to know our products have been able to help you in bringing your ideas and stories to life! Here at Pixel Film Studios we always strive provide you the tools you need to bring your editing to the next level! Thank you so much for supporting us!
We are working on some incredible plugins so stay tuned for more awesomeness coming up soon!
Had problems with my plug-ins not showing up or not working properly. They have quite a few solutions posted on their sites, but none worked. Logged in the chat and spend around an hour with me, trying to figure out what was going on (including a folder that seemed to have disappeared from my Library). They were very patient and helpful and now everything is working fine.
Many thanks for the support Denis! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash! Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
I've been using A LOT of products from PFS, since as early as 2015. Everything has continued to improve leaps and bounds over those years. They continue to strive for excellence not only in the really cool product offerings, but in their support of their product. I highly recommend.
Thank you for your continued support over the years Wendy! We are overjoyed to hear that you are continuing to enjoy our products! We want to make the best plugins for Final Cut Pro X and we will always strive to make them as easy to use as possible so anyone who wants to try video editing can jump in and create quickly and easily. Our support is always here to help if you need it! Just have some screenshots and/or screen recordings when you come into the chat or when you submit a ticket so we can help you as efficiently as possible. We can't wait for you to see what we have in store for 2020! It is going to be a great year for the FCPX community!
I had a problem with missing font lists and Colin sent it right over, the whole problem solved in under 5 minutes. Great stuff. Great products, easy to use and they we're very helpful. I bought about 9 packs from them in the last couple weeks and they have answered every question I've had. Thanks PFS.
Ed Parker
Trenton Films
Excellent to hear about your that your issue was resolved quickly and that you had a great experience, Ed!:)
We want our customer service to be outstanding always so please contact us if you are ever facing an issue and our agents will be happy to help! Wow 9 plugins already! Hope that you are enjoying each one thoroughly!
I tried to purchase software for three consecutive days, using various payment options (PayPal, credit cards, debit card). I was rejected every time.
I sent TWO messages requesting help using their online form and they never communicated with me. Then I tried to call them during business hours and there was only a message saying "for faster service send an email", which they never replied to.
I don't know if they are even in business. They suck.
Please Contact Live-Chat Customer Support located on the bottom right of www.pixelfilmstudios.com
8-4pm Pacific Time
The support team will be able to resolve any issues you may have.
However, with an issue like you are experiencing, it will be an solved with the payment processor. Please contact a representative of your payment method to get more details on why the payment was rejected.
I had a very difficult issue that needed resolving with graphics not working properly. After trying the most likely resolutions, I was guided by the PixelFilmStudios rep to go further into the computer to see if the problem was at my end. Sure enough we found a disabled "Font Book". I would have never thought to look there. I am very grateful for the kind and expert guidance I received from the PixelStudio representative.
Thank you for your support, John! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
The customer service was very good! I had an issue with a plugin not working properly after installation. My issues were resolved and it was a straight forward process with clear direction in what to do. Didn't feel too overwhelmed or anything for the directions given to fix my issues. Love PixelFilmStudios!
We appreciate your feedback, Lorenzo! We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you!
I upgraded my mac from Big Sur to Monterey and all my pixel effects stopped working (red screen). I contacted the support team at pixel. They requested some specific information and then offered a resolution which worked perfectly. Such a professional quality team. They had me sorted within a few minutes, very much appreciated, Mark
We appreciate your feedback, Mark! We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! :)
After a red screen error when installing the plugin I could not fix it alone so I really need help from the support team. They provided a fast and perfect solution. The problem was solved. Really Happy!
Thank you Ricardo for your awesome feedback! We are glad to know that you had a positive experience with our customer support! We realize that running into issues with our plugins can be frustrating which is why we try our hardest to get you back up and running as soon as possible! We hope you continue to enjoy using your plugin!
Overview
PixelFilmStudios has a rating of 4.3 stars from 411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PixelFilmStudios most frequently mention customer service, live chat and red screen. PixelFilmStudios ranks 1st among Video Editing sites.
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We are grateful for the support, Rich. We do our best to help each and every customer because we know running into installation issues or use issues can be frustrating! We are working every day to improve the experience for all of our awesome customers! Thank you for for using our plugins! We hope that every experience you have with us is a positive one!