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PixelFilmStudios Reviews Summary
The company has established a strong reputation for providing high-quality plugins that are both affordable and user-friendly, particularly appealing to Mac users. Customers consistently praise the exceptional customer service, highlighting the responsiveness and expertise of support staff who effectively resolve technical issues. While some users experience challenges related to software compatibility and installation, these concerns are often mitigated by the company's proactive support. Overall, the sentiment reflects a high level of customer satisfaction, with many expressing loyalty and a willingness to recommend the company for its reliable products and outstanding service.
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I purchased plugins before they were updated to the M1 version, and I had some errors right away when they updated the plugins to my system. I was happy with the support I received back then. But I noticed that the problems are coming back, and I often have issues with their plugins. The recent case is that I'm receiving errors "plugins not responding" while exporting videos, especially at the end of the export process (and the exported video contains a red screen). It's frustrating! Those plugins stop working randomly and updating them doesn't help. Of course, the remaining downloads disappear when you want to re-download the plugin. I can't rely on those plugins anymore. I barely use those plugins due to the red screens I'm receiving. I have the newest version of FCP and Mac OS so it's not a problem with my computer or software. PixelFilmStudios don't want to return the money (they have a short return policy), even tho their plugins do not work for a month so far. Go to other providers; with PixelFilmStudios is a waste of your money and time while trying to figure out why the plugins don't work.
I needed help and the customer service rep was great! They were able to talk me threw all the issues I was having and even provide extra help. I really like the short videos that aid in how to navigate FCPx. Thank you so much!
Thank you for reaching out to us Andy! We are so glad to hear that our agents were able to give you in depth support with guides and visual aids! We know how frustrating it can be to run into these issues so we always try our best to make it as streamlined a process as possible!
It can be difficult to navigate through these issues if you have an older system so we're glad we could get them up and running for you! :D
I had this issue with a red screen on my titles so I email Pixel film studios and I was able to chat with someone who helped me in a few minutes. Thank You
Thrilled to hear that you are happy with the support you received, kohmee! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! We will always do our best to solve your issue as quickly as possible! We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again! We are here to help! :)
Pixel Film Studios has the best plug-ins and effects for Final Cut Pro X. I use them on almost every project and they make my content more effective no matter what video I'm making. The best part about them is their customer service. Any time I have a question they are quick to answer and are super helpful.
5 Star review!
-Karl
Great feedback to get from you Karl! We are overjoyed to hear that you are enjoying the plugins! :)
We are also happy to hear that you had a positive experience with our support agent. We aim to provide a positive experience for each and every customer. Thank you for contacting us so we could help you solve the issue!
I paid for a plugin, sent emails but they caim they cannot find any history of my purchase. I bought many plugin's from this business. Emails sent has not helped even though I tried to query why it is not in my downloads. I ask them to reset my downloads as I had to reinstall final cut pro. Before the reset my download was there, now missing in downloads and orders. The last email sent to me from Pixels was a smiley face saying sorry we cannot help. Shocking way to treat customers that spent lots of money. I will not buy again.
Hello John, I am sorry to hear that you have had an unpleasant experience, but our agents can only help if you provide the information they ask for. They do need cooperation in order to help to the best of their ability. Looking at the ticket thread we are sure there is some form of misunderstanding, but we would still of course love to help however we can! That being said we can only help when the information our customer service representatives ask for is given.
From your account we can see these purchases on your account:
FCPX Removal
FCPX Glass
FCPX 3D Backdrop Mega Pack
FCPX3D Model Lite
TransText
FCPX VFX Suite
FCPX Territory
FCPX Disintegrate
FCPX HUD Mega Pack
FCPX Auto Tracker Perspective 2.2
Cartoon Desert
If you do have other purchases they don't appear under johnf************6@gmail.com like the above.
Directly from Ticket
"As we mentioned before there is no purchase of FCPX Callouts Mega Pack on your account johnf************6@gmail.com. We have checked both your email and your name associated to your account on our system and there is no record of such a purchase for that specific plugin in our system. At this time the only callout we were able to locate under your email you provided for your account is ProDicator HUD with your purchase of FCPX HUD Mega Pack.
Do you have an order number to confirm this purchase, confirmation email to confirm this purchase, or exact date that the plugin was purchased so that we can check if it was accidentally made under a mis-typed email account? We would love to help you out with this issue if we are able, however in instances like this, we are only authorized to do so if we can confirm that the order was made and payment was received. If you have any additional information with proof of this purchase we would welcome that as well."
We ask for this information because it does occur where customers have more than 1 account with us or mistyped their email during the purchase so that order won't show up with the rest of the orders with different account information. Order numbers are found in order emails sent out for the purchases as well as next to the product on your downloads page. If we have the order number finding the product will be quick and easy!
Our customer service representatives are are still required to follow the policies of the company, but that doesn't mean they won't help you every step of the way. We will still be here to help, however, we do not appreciate nor do we tolerate any form of harassment. So long as you abide by this you are always welcome in our chats and we will help to the best of our ability.
I bought several plugins from Pixel Films Studio these last years and I go from disappointment to disappointment: programs complicated to use or too heavy, many bugs, final cut does not find the files from Motion Template... I recently bought "Propuppet" online... users had so many problems with this plugin that they finally created a second and "better" version... The first version doesn't work (can't activate the keys) and the second version can't be recognized by the system... Well, considering the price (USD 17.-), you shouldn't expect much... So, I threw this version in the trash and I bought the equivalent version proposed by MotionVFX and it works very well. This is the last program I buy from Pixel Films Studio.
Hello Jean-Seabastient. We are sorry to hear that you had an unpleasant experience. We are a bit puzzled by the first and second version or the ProPuppet tool and would love to hear more about this issue in detail if you have time. Have you contacted our customer service team in order to resolve this issue as ProPuppet is working well when tested on our side. We would be happy to arrange a screen share with one of our developers to help you solve this issue as it may be an easy fix.
Please use our customer service chat on our site at the lower right corner and one of our agents would be more than happy to assist you. We are open Monday through Friday from 8 am to 4 pm Pacific Standard Time.
Went to the live chat to get a plug in I had just bought to work. They were able to get me up and running within 10 mins if that!
Can't go wrong with getting your video plug-ins from this site as well as any help you might need.
We are grateful for the support, Rich. We do our best to help each and every customer because we know running into installation issues or use issues can be frustrating! We are working every day to improve the experience for all of our awesome customers! Thank you for for using our plugins! We hope that every experience you have with us is a positive one!
I had issues installing my plug-ins to the new m1 Mac, and with their quick support, it was seamlessly solved!
So happy to hear that we were able to resolve the issue quickly! We hope that you are enjoying our plugins! Thank you so much for supporting us, Enrique!
I had a very difficult issue that needed resolving with graphics not working properly. After trying the most likely resolutions, I was guided by the PixelFilmStudios rep to go further into the computer to see if the problem was at my end. Sure enough we found a disabled "Font Book". I would have never thought to look there. I am very grateful for the kind and expert guidance I received from the PixelStudio representative.
Thank you for your support, John! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
I'm a veteran 30 year film & video editor who has enjoyed using Pixel Film Studios FCP plugins for videos of all sorts with FCP projects, but due to their products being unreliable where they suddenly and unexpectedly fail to work on variety of different projects, I have decided I will no longer purchase from them. I have experienced a significantly higher failure rate from their products than any other plugin vendor. In addition to this, they have no phone support, their app is extremely flimsy and update function has never worked, their technical support is extremely thin and if they cannot apply a conventional quick fix, they will invent a technical reason so as to try to avoid blame. In my final case, they decided my external drive was blocking their plugin even though there was not 100% correlation. Their effects look nice in their promotional videos, but if the effects cannot work reliably for your clients, then their inconsistency and high failure rate will be your inconsistency and high failure rate. I suggest instead using FxFactoryPro's collection: https://fxfactory.com/info/fxfactorypro/
I upgraded my mac from Big Sur to Monterey and all my pixel effects stopped working (red screen). I contacted the support team at pixel. They requested some specific information and then offered a resolution which worked perfectly. Such a professional quality team. They had me sorted within a few minutes, very much appreciated, Mark
We appreciate your feedback, Mark! We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! :)
I was struggling with a plug-in of theirs and how to install it but they solved it through live chat perfectly. I am very satisfied with their quick, kind and really helpful Customer Service.
Thank you Balazs for your awesome feedback! We are glad to know that you had a positive experience with our customer support! We realize that running into issues with our plugins can be frustrating which is why we try our hardest to get you back up and running as soon as possible! We hope you continue to enjoy using your FCPX Stabilizer 2.0 plugin!
Not much to say here. Just outstanding, friendly help in every sense of the word. I accidentally disconnected twice and was even auto re connected to the person I was already in dialogue with :)
Glad to hear that we could help you out, Bo! Most issues can be resolved pretty quickly with all the right information and we will always do our best to help! :) We're ecstatic to hear that you had such a positive experience with our support team and we're happy that they could help you get your plugins back up and running as soon as possible! If you ever need anymore assistance, please don't hesitate to reach back out.
Purchased some plugins through PFS, have been happy with them but had a technical issue with one of the latest plugins I've purchased.
I reached out to support, which took maybe 30 seconds to connect to a real human, I explained I couldn't edit text boxes.
10 minutes later I was provided with an update file along with SUPER SIMPLE instructions to apply the file and within 1 minute the problem was fixed.
I'm speechless.
Great products, HUGE selection, fantastic prices AND fast, effective support? What more can I ask for?
We appreciate your kind words, Jared! Our customer service agents are always trying their best to get you up and running in a flash! Please reach out to us again if you ever have any more questions or comments! You can reach out to us again through the Live Chat and Ticket System at https://bit.ly/PFS_Support. We would love to help!
PixelFilmStudios plugins are really great!
The support is also very responsive, I had a problem during the installation and the technical chat support fixed the problem in less than 5 minutes.
Thank you so much!
Thank you for the support, Clement, we absolutely love hearing this feedback! Glad to hear that our support team could help get you right back to editing! We truly hope that you continue to enjoy our plugins and if you ever have anymore questions please don't hesitate to reach back out to us! :)
I've been using PixelFilmStudio products for years as a content creator and it has saved me a tremendous amount of time vs. making my own motion graphics. The customer service has always been super speedy and any issue I've had, they've managed to solve for me.
Thank you so much for your incredible feedback Sofia! We are more than happy to help you out with any issue faster than you can say Pixel Film Studios! If you need any further assistance, we would be more than happy to help you with any questions, comments, or concerns at https://bit.ly/PFS_Support. Live agents are available from 8 AM to 4 PM PST - just let us know how we can help and we will be on it ASAP!
I was stuck with a plugin which wasnt working, went to the website asked for help and the plugin was up and running within 10 minutes. Great customer support.
Thank you for reaching out to us! We are so glad to hear that our agents were able to give you in depth support! We know how frustrating it can be to run into these issues so we always try our best to make it as streamlined a process as possible! We've got tons of plugins to make your editing life easier and tons more coming so stay tuned!
I use Final Cut pro for several years. It missed a lot of helpful options like tracking and others. When i bought Pixel Film Studio plugins, it changes my work and it's really awesome. Its worth it. For every penny.
We're absolutely thrilled to hear that you are happy with the plugins and the tools they provide you Anas! Thank you for the support! We hope you continue to enjoy the plugins and we can't wait for you to see what else we have in store for you and the FCPX community! :)
Running Pro Smoke 1.1 on a Brand-new MacBook pro core i9 with 32GB of ram. Anytime I try to use the plugin, fcpx just freeze with a beach ball. I tried many time, it simply won't work. The link they keep sending on "how to optimize FCPX" is completely useless to my situation. As for my specs, they blow your minimum requirements out of the water.
Hi Mathieu we're sorry to hear about the trouble you're encountering with your ProSmoke 5K 1.1 and would be happy to help!
We recommend coming into our Live Chat & Ticket support available on the Pixel Film Studios website: M-F 8-4 PM Pacific Time by clicking the little speak bubble that appears on the corner of our page.
Direct Link:
http://bit.ly/PFS_Support
The support team will walk you through any issues you may be having step-by-step or find another solution to help best they can!
There are a couple variables that will be needed to solve your problems such as:
System Specs
FCPX Version
Operating System
Plugin Version
Plugin Used
Timeline of Project Etc.
Please have these things ready when you contact support so issues can be resolved ASAP and get you back to editing your masterpiece ;)
I am new to Plugins in Final Cut, and they had the best package I could find for Infographics! I had an issue with installation, (User error) And they knew exactly how to help me fix the issue! I will be using them from now on for all my plugins!
Glad to hear that we could help you out, Michael! Thank you for giving our plugins a try!
We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products.
We've got tons of plugins to make your editing life easier and tons more coming so stay tuned!
From the business
Pixel Film Studios presents Final Cut Pro X Plugins, Effects, Transitions, Themes and Motion 5 Special Effects. Specifically designed for FCPX.
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Hey there Joanna,
We're sorry to hear about your frustrations. The issue you are experiencing is unique. At the moment we are currently still waiting for Apple to get back to us about this issue.
We understand that it is upsetting that the issue has not been resolved yet, however please assured that we are trying to get a fix for this issue ASAP.
We try our best to help as fast as we can however in this situation we have had to escalate the issue and therefore cannot get it done as soon as we would hope.
We thank you for your support and hope to have a resolution for you soon :)