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PixelFilmStudios

How would you rate PixelFilmStudios?
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Florida
2 reviews
1 helpful vote
Follow gerson g.
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They helped me in less than 2 minutes. Everything was fixed, I am very satisfied with their support

Date of experience: April 17, 2020
Pixel F. PixelFilmStudios Rep
over a year old

So happy to hear our support team could get you up and running so quickly Gerson!:)

Thank you for your feedback! We truly appreciate it!

Switzerland
2 reviews
9 helpful votes
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There's little to say about Pixel Film Studios's products that most people don't already know. But, if I was describing them to a friend who was a newbie, though, I would simply say that they deliver unmistakably professional results, using veery user-friendly controls with a surprisingly short learning curve. :) I knew that before I bought my first plugin from them. What I didn't know (but hoped for) is that their aftersale support would match the quality of their products. I would, of course, have preferred the support to be over the phone (with simultaneous screen-sharing) to speed things up, but I realize that when selling globally, that would mean that they would need a 24/7 call center just for that :P BUT, their live-chat support agents are EXTREMELY knowledgable, and MOST IMPORTANTLY, committed to help you! And that means EVERYTHING to me. So I will keep buying from there.:)
An example of their amazing support, I bought the ProAnonymous 2.0 plugin, and was having difficulty understanding how I would blur/pixelate MULTIPLE faces dancing at a party (as this was the first time I used a product like this). They spent over 3 hours screensharing with me (after I couldn't understand what they were instructing me over chat; being a newbie myself) until they "spoon-fed" me even the basics of masking! :P :P So far, ANYTHING I have needed help with, they've been there. So KUDOS to them! :)

+2
Date of experience: March 19, 2020
Pixel F. PixelFilmStudios Rep
over a year old

It feels great to receive acknowledgment of products and support like this! We do the very best possible to create incredible products for editors of all levels, but we especially enjoy hearing about how much our fans love the products!

All we need is a little bit of patience and information about what you are experiencing and we will absolutely be there to help you along with installation issues as well as general use of the product!

We are so happy that we have been able to answer your questions and get you up and running with the plugins.
We appreciate your support Henry! We hope that you continue to enjoy using our plugins and we are here if you have questions!

Argentina
1 review
0 helpful votes
Follow Daniel M.
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EXCELENTE EN TODO
June 20, 2023

Excelentes productos y muy buena atención posventa, Lo único que para Argentina los precios son elevados, pero no es problema de ustedes. Seguiré comprando productos de ustedes en el futuro.

Date of experience: June 19, 2023
Pixel F. PixelFilmStudios Rep
over a year old

Gracias por tus amables palabras Daniel. ¡Nos alegra saber que te encanta el complemento! ¡Mucho amor desde los Estados Unidos y la mejor de las suertes en sus proyectos futuros!

Portugal
1 review
0 helpful votes
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PIXELFILM STUDIOS
June 23, 2021

Es una plataforma donde encuentras infinidad de pluguins interesantes, en mi caso para finalcut, el stabilizer 2.0 una pasada la verdad, además el servicio post venta muy util.ya que me ayudo a actualizar un pluguin despues de actualizar mi software de mi mcbook pro.

Seguire comprando pluguins en esta web.

Date of experience: June 22, 2021
Pixel F. PixelFilmStudios Rep
over a year old

¡Gracias Pedro por sus increíbles comentarios! ¡Nos complace saber que tenías que una experiencia positiva con nuestro apoyo al cliente! Nos damos cuenta de que llegar a temas con nuestros complementos puede ser frustración, por lo que hacemos que lo hagamos más difíciles de recuperarte y correr lo antes posible. ¡Esperamos que continúe disfrutando usando su complemento FCPX Stabilizer 2.0!

RU
1 review
0 helpful votes
Follow Pavel A.
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Все началось с того, что у меня отвалился плагин на FCPX Stabilizer 2.0. Я решил его переустановить и тут столкнулся с проблемой подтверждения электронной почты/Email Validation, написал им на почту, минут через 10 пришел ответ с ссылкой на чат в поддержку, минут 20-30 переписки через Google переводчик все решили сбросом проверки. Красавчики!

Date of experience: September 11, 2020
Pixel F. PixelFilmStudios Rep
over a year old

Thank you so much for your awesome feedback Pavel! Our customer service agents are here to help no matter what roadblocks may arise- including language! We know that installation issues can be a pain, but we are glad that we were able to get you back up and running ASAP! Thank you for choosing Pixel Film Studios for your plugin needs! Happy editing!

Mexico
1 review
0 helpful votes
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Acudí al servicio de soporte en linea con un asesor de PixelFilmStudios debido a que días anteriores había comprado el plugin pero me marcaba error entonces contacte por el chat y me brindaron toda la ayuda necesaria inclusive en mi propio idioma ESPAÑOL. La atención fue muy buena y sobre todo personalizada con capturas de pantalla y ademas paso por paso fue muy atenta Chloe me brindó todo la información y ayuda hasta poder echar a andar el plugin en mi FCPX.

Una empresa recomendada 5 ESTRELLAS sin dudarlo y la mejor para productos de FCPX.

Jesús Dorantes
Acapulco, Guerrero, MÉXICO.

Date of experience: July 19, 2021
Pixel F. PixelFilmStudios Rep
over a year old

¡Estamos agradecidos por el apoyo, Jesús! Hacemos nuestro mejor esfuerzo para ayudar a todos y cada uno de los clientes porque sabemos que tener problemas de instalación o de uso puede ser frustrante.

¡Estamos muy contentos de saber que Chloe podría brindarle una experiencia atenta y personalizada para ayudarlo a poner en funcionamiento sus complementos! ¡Trabajamos todos los días para mejorar la experiencia de todos nuestros increíbles clientes! ¡Gracias por usar nuestros complementos!

¡Esperamos que cada experiencia que tenga con nosotros sea positiva!

Italy
1 review
0 helpful votes
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Pixel Film Studio support
September 29, 2020

Supporto di ottimo livello. Hanno eseguito test sui loro computer per garantire la funzionalità del plugin poi mi hanno aiutato e seguito fino alla risoluzione del problema. Grazie

Date of experience: September 29, 2020
Pixel F. PixelFilmStudios Rep
over a year old

Thank you so much for the kind words, Fulvio! We try our best to make sure that we can give our customers the best support possible whenever you encounter any issues or have questions about our plugins. Our support team is dedicated to make sure that we explore all troubleshooting options to help you get back up and running! We appreciate your support! Please contact us again if you need any more assistance, we would be happy to help!

Germany
1 review
0 helpful votes
Follow Carsten M.
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Die Plugins sind günstig und sind für mich Super in der Anwendung.
Der Support hilft sehr schnell, bei Problemen und immer zu meiner Zufriedenheit.
Vielen Dank dafür!

Date of experience: October 23, 2020
Pixel F. PixelFilmStudios Rep
over a year old

Vielen Dank für Ihre Unterstützung Carsten! Wir freuen uns über Ihr Feedback und hoffen, Ihnen lange Zeit tolle neue Plugins zu den bestmöglichen Preisen anbieten zu können!

Overview

PixelFilmStudios has a rating of 4.3 stars from 411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PixelFilmStudios most frequently mention customer service, live chat and red screen. PixelFilmStudios ranks 1st among Video Editing sites.

service
152
value
145
shipping
86
returns
76
quality
142
+100