PixelFilmStudios

Customer service agents are extremely professional, patient and helpful.
The plugins are awesome.
Thanks

I have been trying to use their generators for a couple of years and they SUCK. They either don't work, their fonts do not form the subjects they are supposed to (Christmas ornaments for example are a letter B) and their plugins bog down your computer to the point where they are not practical to use. Some times when I get to their support, they fix the issue, other times they say too bad, here's your money back. They are not AT ALL INTERESTED in fixing the plugins, only selling them to you defective and hoping you just blow off the issue for a $29 generator. I stopped purchasing from them for two years then last week (July 2018) thought I'd give it another try being that I blasted them in an email and on the phone about their quality control. I purchased a couple. Pro Drop Holiday was one. Of the 30 generators, 9 do not work and all of them take 45 minutes to 6 hours to process in Final Cut Pro X. By the way, this is a 15 second clip that takes that long. They simply refuse to put out a good product and instead churn out high volume, low quality products and tout them as professional. The other one I purchased was their MAPS generator. Unfortunately they don't tell you that you have to credit the map company who provides the maps if you are using the clips commercially. They wait until you purchase it then tell you that you have to put their logo on your commercial clip if you sell these for a living. I do. So, since I like to play by the rules, MAPS is, like Pro Drop Holiday, useless. Folks, what I explained above is my factual experience with Pixel Film Studios. They would rather refund you your money than fix the products and keep selling defective goods. I will be filing a complaint with the BBB after this post.

The companies chat services were amazing! Pixel support were courteous and patient. They managed to answer my questions and resolve my issue.

Artie

And the team guided me there like a Blood Hound on a trail...
Except there wasn't any baying and barking;-)
Thanks!
R

The live chat service is accurate and the response is fast! The quality of operability is improving day by day.

This Pixelfilmstudios.com - Pixel Film Studios, Final Cut Pro Plugins effects which do not work mostly, seems to be a one man show shop run by *, who only a couple of years ago still was doing wedding videos. So far I purchased only a handful for their Final cut Pro Plugins effects plugins, one of them did not work at all, and support people (likely the guy himself faking another name etc) is not fixing the plugin at all, but this support conversation keeps on answering questions I never had asked, i am guessing to satisfy a conversation with themselves, since he can not fix plugins. And likely in order to NEVER solve the actual problem at hand, but instead to be able to justify later on, that there was support given... But at the end of the day: Pixelfilmstudios.com - Pixel Film Studios are faulty Final Cut Pro Plugins effects alltogether, sold on a website that looks like he has 100 employees". Since 2014 this plugin has never worked, nor has this one man show support conversation even fixed anything at all, besides it being a vast waste of time. This one man show, *, is hiding behind a seemingly serious store, well designed. I do NOT want my money back, I want this software to work as advertised, or that he stops selling nonfunctioning software. For this is clearly fraudulent advertisement for a non functioning Product. I would advice everyone out there to look for plugins somewhere else, very shady shop here!
It seems that many of the positive reviews out there are written by * themselves, using aliases, a clear conflict of interest here.
There are tons of blogs talking about him stealing templates from other well established Final cut Pro Plugins effects software shops, which makes me come to the conclusion that i might have purchased one of those he cloned from someone else, and that's also why he can not fix it, nor make it work, since he is not being a coder/programmer himself.

*Personal information redacted by admin

Wow, I remember I used to spend countless hours thinking of great and new ideas i. E. freezing a frame from a video clip, importing it into photoshop, cutting out whatever object I wanted to showcase, then taking that file back over to FCP as a psd photo, overlaying it at that exact frame in the film, back then there was no freeze frame, so I had to slow the video down to about 3%, blurr the background nd or layer some other effect that looked cool, and boom I had the movie effect when you introduce a new character and the background falls away their picture freezes and I can run text in front and behind the picture file... all this hard work and PixelFilm had made workflows such as this one, hours of time spent just to get about 5 seconds of animation in, sooooo simple with a couple of drag, drops, and parameter tweaks. How helpful is this to someone like me... well it just priceless to be honest, there's nothing better for me then saving time, period. As for me getting a hold of the transition pack, I thought on it only for about 2 minutes, and knew it was worth every cent. The options are endless to be perfectly truthful. And everyone know the point at which you reach the end of using the installed FPCX transitions and titles, nothing wrong with those as a starting point, but we all must grow and in saying that I needed huge array of transitions and effects to give a more polished and refined look and feel to the footage, and PixelFilmStudios definitely is the site to get all this type of software, which is updated and the library grows continuously. And they walked me through setting these Plug-ins up in the right way, meaning just placing folders in the correct place for the install to popular them with the correct files. Everything one could need, all in one place!