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PixelFilmStudios Reviews Summary
The company has established a strong reputation for providing high-quality plugins that are both affordable and user-friendly, particularly appealing to Mac users. Customers consistently praise the exceptional customer service, highlighting the responsiveness and expertise of support staff who effectively resolve technical issues. While some users experience challenges related to software compatibility and installation, these concerns are often mitigated by the company's proactive support. Overall, the sentiment reflects a high level of customer satisfaction, with many expressing loyalty and a willingness to recommend the company for its reliable products and outstanding service.
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They really make so easy my work on Final Cut Pro, it takes so fast to learn how to use de plugging, Im really thankful
I've been using their plugins forever, they're really good, affordable and they have a ton of video tutorials for them, the only issue i find is that eferytime I upgrade my Mac OS, it shows issues and it makes me re install or go through a rabbit hole of youtube videos to know how to fix them when they don't work. I just had a chat with one of their chat assistants and he hooked it up, i hope it was a 24/7 service but people need to sleep too. This guys rock!
We appreciate your honest feedback Alvaro, and we are happy to hear you were able to get quick help through our customer service team. That's what we are here for! Thanks for being a PFS Supporter!
Highly recommend for creatives whose interest is in video editing to get PixelFilmStudios plugins, I purchased all the right tools & FX to create masterpieces. One of them is FCPX Lyric Templates as they helped me polish up the finishing touches to my lyric videos.
Thanks for your awesome feedback Daniel! It's awesome to see you're making great things with FCPX Lyric Templates. Keep up the good work!
Customer service went above and beyond! They helped solve my issue and more. I'd def not feel as frustrated to contact if I need help again. Was such a surprisingly easy and pleasant experience.
We appreciate your kinds words, Psycho G! Thank you so much for your support and are happy to hear our customer service team was able to get you back up and running quickly and easily. Please feel free to reach out to us again if you have any further questions, comments, or concerns and we would be happy to help!
I had someone help my step by step and hop on to a screen share to help me update and load a whole new app into my editing program. This is a huge need for work, so I was grateful for the patience and all the time spent to fix everything for me.
Thank you for reaching out to us Mynxxi! We are so glad to hear that our agents were able to give you in depth support! We know how frustrating it can be to run into these issues so we always try our best to make troubleshooting as streamlined a process as possible! We've got tons of plugins to make your editing life easier and tons more coming so stay tuned!
Excelentes productos y muy buena atención posventa, Lo único que para Argentina los precios son elevados, pero no es problema de ustedes. Seguiré comprando productos de ustedes en el futuro.
Gracias por tus amables palabras Daniel. ¡Nos alegra saber que te encanta el complemento! ¡Mucho amor desde los Estados Unidos y la mejor de las suertes en sus proyectos futuros!
I had a problem with the install but the support was reactive and helped to solve my problem in 2 minutes! The plugin is actually amazing :D thanks a lot
We appreciate your kind words, Victor! Our customer service agents are always trying their best to get you up and running in a flash! Please reach out to us again if you ever have any more questions or comments! You can reach out to us again through the Live Chat and Ticket System athttps://bit.ly/PFS_Support. We would love to help!
PFS plugins are fantastic! I migrated my Mac and had problems with plugins. They just spent a long time with me chatting. It is always a pleasure to deal with someone who has in-depth knowledge of a product. Voila, I am in my happy space again.
We appreciate your honest feedback, Bob N.! We know troubleshooting can be frustrating. That is why we are working everyday to make the experience better!
We hope you are still loving the plugins! Please contact us again if you need any more help. Our Live Chat & Ticket support is available M-F 8 AM to 4 PM Pacific Time.
https://bit.ly/PFS_Support
The tech support was very helpful in getting my plugins to work again, love the wide range of plug ins they offer can be a bit touchy with functionality with new computer updates but overall great place to get software
Thank you for your support, Avery Z.! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
All these different plug in makers look cool when you see them on Youtube or facebook but if you need customer support, man that is when the game begins. Pixel has amazing customer support to go with their plug-ins. To me, that is what separate thems.
Thanks so much for your support Douglas! Our customer support team tries our best to help you get up and running as fast as possible if you run into an issue. Please feel free to contact us again if you need more assistance or have any questions or comments!
Not the big amounts of money for plugins and they are really good. Used them on 32 music videos and work perfect. Also great Helpdesk! I needed it once in 8 years, that means it runs perfectly.
Thank you so much for your support Sammy B! We are thrilled to hear that you've been making so many awesome videos with our plugins! Congrats on your accomplishments, we are proud of you!
PFS Auto tracker 3D is the best plug tool for fcpx! Not only elevate all promo video quality but save tons of your time, very easy to use! (even without any tutorial, no tutorial video on youtube yet) highly recommended!
Great feedback to get from you Peichen! We are overjoyed to hear that you are enjoying the FCPX Auto Tracker 3D! We'd love to see what you are creating with the plugin! Thank you so much for your support!
PFS APP is amazing so easy to install and update the plugins. I did not know about the app until costumer service told me about it. Im impress. Thank so much PFS YOU ROCK SERIOUSLY
We're thrilled to hear that you're enjoying our PFS APP installer, Ricardo! We're trying our best to make improvements to it that will make it even better for you and the rest of our PFS Fans so that you can continue to easily download, manage, and install/uninstall your products in a few simple clicks! Don't forget to check the "Rewards" section for discount codes exclusive to your account. Thank you for your support!
I've been using Pixel Film Studio plugins for nearly 5 years now and I continue to come back for more. Their plugins work great and almost all of them are M1 compatible. Which is great for me as I work only with apple computers and software. I would love to see more Christmas themes like the PFS Christmas Eve. Love the 3D candle video style. I have used many of these plugins in my music videos.
Thank you PixelFilmStudios
Had an issue with installation and red screen errors after I transferred to a new Mac. Getting hold of the Live Agent to Chat was tricky as I'm in the UK...so had to wait until they all got to work Pacific Time. But, once I got an agent online, they were AMAZING. Walked me through everything step by step and helped me until it was done.
The Product itself is good. I'm hoping I don't get any more red screen errors (probably my bad not theirs) but otherwise it's great. I got the Cartoon Mega Pack. Would love some more of the same as there are often not enough options/designs etc. but it is what it is. Easy to use and looks good.
Thank you for your support, Adam! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
Everytime i ask for help or support i got the best as always, they never let you tell you got all the answers for your questions. Thanks guys for your great support.
Many thanks for the support, Khaled! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash! Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
Whenever i need a plugin that has that little something extra, I turn to Pixel Film Studios.
Recently I purchased their Glitch plugin for a video and I wanted a specific look that I couldn't find with other plugins.
I've purchased many plugins over the years from PFS and not only do they give my projects a unique look, their cost doesn't break my wallet.
Thank you for your support, Kevin! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
Excellent live customer service via chat function on website! Fast, specific, and we had the fix in less than 5 minutes!
Thank you for reaching out to us Jose! We are so glad to hear that our agents were able to give you in depth support! We know how frustrating it can be to run into these issues so we always try our best to make troubleshooting as streamlined a process as possible! We've got tons of plugins to make your editing life easier and tons more coming so stay tuned!
Purchased these plugins, Has issues with compatibility.
I will not purchase again.
I used to buy their plugins but not anymore
Hey there John B., we're sorry to hear you have been having a bad experience with us. We would be more than happy to help address any issue as soon as possible with you! If you are having any problems with our plugins, please contact our customer support at this link here and someone can help you out as soon as possible!
https://bit.ly/PFS_Support
Live Chat agents are available Monday thru Friday 8 AM to 4 PM PST.
Tickets can be submitted through the chatbot at any time and will be responded to during our business hours Monday thru Friday. Please make sure to check your email if you choose to submit a ticket - we respond within 48 hours when possible!
We look forward to helping you!
Had issues installing a plug-in and they walked me through the steps and stayed in contact with me until things got sorted out! Customer service was prompt and responsive!
Many thanks for the support Tina! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash! Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
From the business
Pixel Film Studios presents Final Cut Pro X Plugins, Effects, Transitions, Themes and Motion 5 Special Effects. Specifically designed for FCPX.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the support, Carlos! We try our best to make your editing process easier than ever to get the best results. We know your next video is going to rock!