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The company has established a strong reputation for providing high-quality plugins that are both affordable and user-friendly, particularly appealing to Mac users. Customers consistently praise the exceptional customer service, highlighting the responsiveness and expertise of support staff who effectively resolve technical issues. While some users experience challenges related to software compatibility and installation, these concerns are often mitigated by the company's proactive support. Overall, the sentiment reflects a high level of customer satisfaction, with many expressing loyalty and a willingness to recommend the company for its reliable products and outstanding service.
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Super responsive and helpful whenever I have reached out. Plugins are very easy to use. Reason why I purchase from them
I edit professionally for a youtube channel that is pretty popular in its specific niche. I bought a massive titles pack so that I could up the production quality for the channel. It had tons of really great looking title templates that all have a nice amount of customizability. Admittedly there are occasional bugs with them but in my experience that's just kinda the way it goes with plugins. Usually I am able to sort it out myself but for a couple tricky ones I have reached out to customer service and I am very happy with how helpful and responsive they are. Have not had an issue yet that we weren't able to solve in 10 mins or less.
I have also browsed their larger catalogue of products. It's massive and I want to try out a few more of them. Motion tracking titles, etc.
Thank you for your support, Sage! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
Awesome products that have helped me tremendously! I use the wedding titles regularly for video work and projection. Fantastic and beautiful designs, highly recommended!
We appreciate your continued support Ashley! We are so thankful to know that we’ve got incredible customers making awesome things with our plugins. Now get out there and get back to editing that incredible video!
I have been really pleased with my Pixel Film Studio purchases. I write music and wanted some cool effects to make my music videos more interesting and modern. I found many plugins on the site that will do just the job. You do need to invest some time in making the plugins work, mainly by watching YouTube video guides or through experimentation but you do get a big pay off. Overall, really pleased and will purchase again.
Thank you for your awesome feedback, Ray A.! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Good luck on your next Project!
This plugin is affordable however creates quality and easy to use will delivering animated visuals to help capture the audience attention. Thank you Pixel Films for making my job easier.
We appreciate you taking the time to share your positive experience with us Victor! Thank you so much for your support! We hope you continue to enjoy FCPX Infographics! Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help!
They are always eager to fix any issues I have. Their plugins really are great and have used them for a few years now and will always use their products!
We appreciate your kind words, Mr S.! We're thrilled to hear you're pleased with your products and the support you received! Our customer service agents are always trying their best to get you up and running in a flash! Please don't hesitate to reach back out if you ever need anymore assistance! :)
Needed help with install/issues on new M1 Chip MacBook for ProAnimation 2 which i couldn't figure out how to fix myself. So I decided to reach out to them on chat. I have to say... Outstanding Customer Service. I was walked through every step to take and they had the issue resolved within minutes. Just on this alone they will be my first choice for Final Cut plugins going forward. Thanks again for your help.
Thrilled to hear that you are happy with the support you received, Edward! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! We will always do our best to solve your issue as quickly as possible! We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again! We are here to help! :)
I was reading online about issues people have been having with their plugins working correctly after downloading, and I ran into the same issue. Customer service helped me file the problem quickly, and I am ready to go. Plug ins are fairly priced, and I encourage more people doubting to give pixel films studio a chance to show what they can provide to your workflow.
We appreciate your feedback, Derek! We are so thrilled to know that you were satisfied with the customer support that you received. We try our best to make sure that the troubleshooting instructions we provide for our customers are quick and easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you!
I have about 7 plug-ins from Pixel Film Studios and there are about 50 more that I would love to get! The have all been easy to use and do exactly what they say they do. A couple times I have had to contact customer support and they have been very prompt and very helpful.
Thank you so much for your incredible feedback Grant! We are more than happy to help you out with any issue faster than you can say Pixel Film Studios! If you need any further assistance, we would be more than happy to help you with any questions, comments, or concerns at https://bit.ly/PFS_Support. Live agents are available from 8 AM to 4 PM PST - just let us know how we can help and we will be on it ASAP!
Since last few years, I buy many products at this store. And I'm very satisfied with these products. Because, There are very reasonable price, and very professional working! And, Customer service is really fast and helpful :) Oh, there is one thing more. If you buy a product, Then they update for free! It's very nice to me.
Thank you for your awesome feedback, Jason! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Good luck on your next Project!
I had a little problem with a plugin. I was helped quickly. The plugin is now running fine. I have to thank for the quick help from the operator. After 20 minutes everything was ready
Glad to hear that our support team could help you out in a flash! We appreciate your feedback, Heiko!
The plug-ins are really good and useful and then the customer service makes sure everything works great for you: you can ask them for help before buying and they would even make you a demo so you see what you are buying (that's exactly what Alex did for me today when I was doubting on which plug-in was better for the project I am working in now). I am so glad I found them. I give them a 10!
Thank you for reaching out to us Rosa! We are so glad to hear that our agents were able to give you in depth support! We know how frustrating it can be to run into these issues so we always try our best to make troubleshooting as streamlined a process as possible! We've got tons of plugins to make your editing life easier and tons more coming so stay tuned!
Every time i need support, they respond within a few seconds. Every problem is also solved immediately.
Thank you for your support, Robin!
Top top top nothing to say about it, they resolving my big problem in e few minutes. Very kind and qui
Thanks for choosing Pixel Film Studios, Angelo! We hope you continue to enjoy our products and get awesome results on your next project!
After installing ProKaraoke, I launched FCPX, I saw all the effects of ProKaraoke were there. But when I move the cursor over the effect, all I can see is the red background with the big letter "T" and the yellow exclamation mark on the lower left corner of the letter T. Contacted agent via chat. Got the quick help to resolve my issue: Create the missing folder for the plugin as shown in this path: Macintosh HD/Library/Plug-Ins/FxPlug/. Reinstalled and everything worked perfectly as expected. The Pixel Support agent is helpful and knowledge. Thank you.
Happy to hear we could help you out Tuyen! We do our best to help each and every customer as quick as we can because we know running into issues can be frustrating! We are working every day to improve the experience for all of our awesome customers like you! Thank you for for using our plugins! We hope that every experience you have with us is a positive one!
After nearly pulling out all of my hair in anger and frustration at trying to install my many plugins purchased from PFS, I had to phone a friend for help. Chloe, a customer service agent from PFS came to the rescue and manually took control of my computer to install things a bit differently than I had been attempting. Needless to say, I went from getting red title missing screens, to everything working perfectly thanks to her help. After about 3 hours of installing on my own, and an hour of her fixing it, my project came back to life. Thank you Chloe, thank you PFS team, put me on a subscription plan for the new PFS app because anything is worth not having these install headaches anymore! YOU GUYS ROCK Thank you
Thank you for your support, Chad! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
For my vacation drone shots i really like the glitch transitions and titles of pixelfilm. They are easy to handle and add to the timeline of FCPX. Shopping them and downloading them everytime again is a great feature, if your pc is reseted or you got a new pc. Really enjoying Pixelfilmstudios!
Thank you for giving us a try, Max, and thank you for the recommendation! We are so happy to hear that you are enjoying the FCPX Transition Suite Glitch and are getting great results with the plugin! Our support is always there to help so please feel free to reach out if you have a question or concern! We will do our best to assist you!
I am a professional music video and movie editor, with PFS I have found the magic, I had movies nominated for many awards where I used PFS plugins which are too good, 100% recommended, I am PSF customer from a far time.
Thank you for supporting us over the years, Hector! We are always doing our best to bring the best, most affordable plugins to the FCPX community and we aren't stopping any time soon!
I love using Final Cut Pro X. Pixel Film Studios makes my FCPX projects much more creative, flashy, and enjoyable. My projects look more professional, and I enjoy using the plugins daily, and my customers go crazy for the short films I produce. Installing the plugins is super easy, and Pixel Film Studios are quick to respond when you have any questions or problems. I have experienced exceptional customers service, and I am happy to purchase from this company.
We appreciate your feedback, Terrance! We are so thrilled to know that you were satisfied with the customer support that you received and that our plugins are helping to take your projects to the next level! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! ✨
FCPX plug-in ecosphere has many options... but Pixel Film Studios ranks among the highest for me. They have a wide variety of products, and a very exhaustive FAQ and video help library to get you going. As new Mac OS's have evolved, security and privacy issues have caused some to have some trouble with installs, getting plugs to appear in libraries, etc. This has happened to me on a couple of occasions. Recognizing that every developer has some responsibilities to keep up with Apple's changes in the OS, Pixel Film is diligent and efficient when it comes to maintaining their entire library of offerings, and the help chat has made it clear to me that they care about their customers. Big thumbs up!
Thank you for your awesome feedback, Andy! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Happy editing!
Answer: We are a real company with over 1600 products to help save users time and money when editing within Final Cut Pro X ;)
Answer: Please make sure to contact us in our live chats by using the chat icon on the lower right corner of our website. Our live chats are open from Monday through Friday from 8 am to 4 pm Pacific Standard Time. If you need to contact us outside of those hours please submit a ticket and we will respond as soon as possible.
Answer: I chose them only because of the price, but I learned the lesson. Plugins don't work correctly, so I will no longer buy anything there.
Answer: I have Following them Since Month and I have Learned Soo Much from Their Youtube Channel... I have Seen Many Content Creator's Videos Made By their Plugins and I really Love those Video...
Pixel Film Studios presents Final Cut Pro X Plugins, Effects, Transitions, Themes and Motion 5 Special Effects. Specifically designed for FCPX.
Thank you so much for your incredible feedback GR.! We are more than happy to help you out with any issue faster than you can say Pixel Film Studios! If you need any further assistance, we would be more than happy to help you with any questions, comments, or concerns at https://bit.ly/PFS_Support. Live agents are available from 8 AM to 4 PM PST - just let us know how we can help and we will be on it ASAP!