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melissap968

Melissa P.

Contributor Level

Total Points
160

2 Reviews by Melissa

6/10/21

I was struggling to alter text color in the Text Overlays add-on (FUN stuff). Got on the live chat. And wow! SO helpful! Had three different spots. They helped with every one. Even sent me clear handy photos of steps to take. TOTALLY solved all my questions! SO GOOD!

Products used:
Nothing needed shipping to me - that's the only reason I can't speak to the shipping etc...Never tried for a refund cuz everything ROCKS! ;-)

Service
Value
Shipping
Quality
davida1345
Pixel F. – PixelFilmStudios Rep

Thank you so much Melissa for your glowing review! We're more than happy to help out with any issue! We hope that you enjoy your FCPX Text Overlays! Please feel free to contact us again if you need any further assistance!

4/28/21

I ordered. When I received it, it was so ugly! Not at ALL what I thought.

I wrote and they asked for a photo of the ordered item. I sent the photo with request to return, all they said was basically "that photo is what you ordered" - NO option to return it! I wrote many times after that, with more explanation, and got NO reply at all!
Can you say, SUCKing at Customer Service?

Tip for consumers:
DO NOT USE THIS!!!

Products used:
ZERO!
AWFUL!
Gave it to Goodwill

Service
Value
Shipping
Returns
Quality

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