Pioneer Revival

Ordered two pair of sunglasses on June 3. Was told 11-18 business days, so June 28 at the latest. Never received anything. Contacted customer support multiple times, and each time received an automated response. Was told the order is on its way but there is no way for them or me to track it. The company will not even answer my calls.

Complete scam. Perhaps if I post the contact number for Pioneer Revival and Jason Otenski, someone will be able to get through.

I ordered two watches. They showed up about 2 months late. One was completely shattered. I have been emailing them for about 8 months now trying to get my money back or another watch. They were responsive at first and told me they were sending a new one, but they never did. They eventually stopped emailing me back.

I ordered 3 resin necklaces on September 4th... It is the end of November now and the product is nowhere to be seen. I started to contact their customer service around mid-November and always receive the same default reply blaming my local postal office or tropical storms around the world... When I couldn't take it anymore, I asked for a refund. They replied asking my shipping information again rather than the method to receive a refund. This is highly unacceptable. A product that is promised to arrive in 14-18 business days is delayed to 85+ days. Please avoid purchasing from this site for your own good.

I ordered the resin necklaces and despite taking a bit long they did arrive, also our postal services are bit slow which also doesn't help. I am pleased with the product, you get what you pay for as they say. Prompt email responses from Pioneerrevival which helps to ease the nerves. If you are ordering as a gift for someone on a tight schedule, ensure you allow for sufficient time to place your order (+-3 months is safe waiting time).

Order a product, as describe it will arrive within 1 month. Didn't turn up, therefore I contact the support line, they refuse to provide tracking information, and just ask to wait, after another month of waiting, i got kinda annoy, so i ask for a refund from the support line and Jason. Did manage to get the refund at the end. But find the whole thing completely waste of time and effort. I would say the worst part is the support line, just completely useless, this is the first time, i order product online and they just refuse to provide tracking information. I don't think i will ever order product from them.

Customer Service has been excellent in their communication and commitment to satisfaction for the client. I requested a refund as the package had not arrived in a little over a month. I was promptly refunded. I received the package a few days later. I informed CS so that I can pay for the order once more but was told to keep the product and thanked for my honesty. The order took over a month to arrive but it was definitely worth the wait. The necklaces ordered are beautiful and match the description/photos from the website. Would definitely buy from Pioneer again.

I have an order from MEXICO, the Purchase order was did in September 21, and i dont have any track guide, email or information about my purchase. I bought various resin/wood necklaces, the order is #*******.
I Need my money back ASAP, it was only a waste of time. Now, the site is "under maintenance", and the facebook page is not still working.

If this company was a bunch of hipsters failing miserably at capitalism due to their ludicrous ideals based on being "different" then it would make sense that they would be so incompetent to not have a team dedicated to warehouse work. Its been over a month since I got a "your order has been shipped" some faulty tracking number that doesn't work for China post and a $#*!ty automated e-mail saying it's gonna be "delayed" delivery of 7-10 business day bull crap excuse. Seriously, if it's already shipped what's the delay? Disputing through PayPal, taking legal action. Pathetic parasites living off working people.

Ordered an item two months ago. Emailed their customer service, all I got was an email saying my item might be delayed and that it was already been sent.

Without even giving me a tracking number.
This is by far, the worst experience I've had buying an item online. You can't prove to me that the item is delivered when a tracking number isn't even provided. Am I supposed to trust words only?

Bottom line is, stay away. Use PayPal because then only through them can you get a refund. I'm willing to wait one more month before I apply for a refund. That's only because I'm a patient person.