I ordered a necklace for my best friend for his birthday. When I ordered it, it was a week before his birthday (July 29th to be exact). I read that it would take 2-4 weeks for delivery (which is to be expected coming internationally. However, it has now been TWO MONTHS since ordering and he still has no birthday present! I have been in contact with pioneer revival via email and it's the same bull$#*! answer. They send me a "tracking number" then I click on it and it's all in Chinese. I used a translator to see what it says and they aren't even words! I demanded a refund and they said since I already ordered it, they can't issue one. I said to keep the necklace and they STILL won't issue a refund. I demanded a customer service number and NOTHING. I am now in the process of speaking with my lawyer to take down this website and sue the company. STAY FAR AWAY FROM THIS COMPANY! Not even a higher up would talk to me about this. Give it a week, because I'm coming after this company for every dime they owe me!
Hello, lol I ordered a watch from these guys and I still haven't received my package kind of sucks and now I want to track my package how can I do that?
Send me a personal email to pioneer.revival@gmail.com and I will take a look for you :)
After 42 days my necklace finally came, but it was the wrong one. I ordered a organic and got a joyfull. Im waiting for their response.
Skip over our support email at the moment until we get it up to a quality standard.
Email me personally at Pioneer.Revival@gmail.com and I will fix this problem for you personally :)
The product was awesome.the product was delivered in time.the material quality was awesome.the colour was as well represent in photo.
Thank you for the review Vignesh :)
Same experience as everyone else. Ordered, they took the money, item never even shipped. This is a fictional scam company. DO NOT ORDER
Hello Nero,
My apologies for the issues you have had with your order. There is no excuse for you to not get your product. We will fix this problem for you ASAP.
Please email me personally at pioneer.revival@gmail.com and I will take care of this for you.
I hope we can make your experience a better one :)
It was a long time to recieve this necklace but I like it. I have only one problem, I don't know how to fix that black perle.
Thank you for the honest review, send us an email to our support team and they will help you out!
Stay away from them, items will never arrive.
Good luck trying to process a refund, unless youve paid though PayPal.
Hello Marco,
We offer a 100% Money back on any order from our site. Simply send us an email at Support@pioneerrevival.com or Pioneer.revival@gmail.com (my personal email) and you will be refunded 100%
Soy de Colombia, hace mas de dos meses, ordene dos Wood Resin Necklace, y cuando menciono la devolucion del dinero, solo me responden que lo pueden reenviar. Pero no me interesa, quiero mi dinero devuelta.
Overview
Pioneer Revival has a rating of 1.9 stars from 89 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pioneer Revival most frequently mention tracking number, customer service and resin necklaces. Pioneer Revival ranks 1966th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tara,
My apologies for the customer service. We are implementing a brand new customer service team as we speak:)
As for your order, I will refund you immediately. Please email me personally at Pioneer.revival@gmail.com and I will get this straightened out for you.
Again, I apologize for this!