Pioneer Revival

UPDATE: This is an edited review of Pioneer Revival. Here are the facts: It took a month and a half to receive only one out of the three items I ordered. The item I received was the resin necklace, and the items I didn't receive were two watches. It's been three months now and I've accepted long ago that I'll never receive them. I didn't have package tracking for the first 4 weeks. When package tracking started working, it was very unintuitive The fact that not all the packages leave from the same place along with the fact that tracking doesn't track all your packages made this service more trouble than it was worth. It's not all bad though, although the good nowhere near makes up for the bad. But to be fair, here are the positives: 1) Customer service - although really short staffed - was always very kind and responded in what seemed like a timely manner considering all the complaints they must have been receiving. 2) I was contacted directly by the owner and offered a full refund for my whole purchase for my troubles. With that in mind, I have to retract my previous statement of calling the business a scam. As far as reviews for the products themselves, the resin necklace was of good quality. Unfortunately, it's a little too small in my opinion and comes with a pre-tied string that wouldn't fit over a child's head - I really don't know why. The only solution is to cut off the string and fit it with one of your own. All in all, It's unfortunate to see such a good concept killed by the business's product distribution method. Hopefully they improve.

Customer Service has been excellent in their communication and commitment to satisfaction for the client. I requested a refund as the package had not arrived in a little over a month. I was promptly refunded. I received the package a few days later. I informed CS so that I can pay for the order once more but was told to keep the product and thanked for my honesty. The order took over a month to arrive but it was definitely worth the wait. The necklaces ordered are beautiful and match the description/photos from the website. Would definitely buy from Pioneer again.

I ordered one of Pioneer Revivals Handmade necklaces and was emailed the shipping times would be 11-18 days due to the creation of the product.

Around the 18 day mark I emailed customers service to ask where my necklace was.

The owner got back to me right away and told me "We are experiencing delays in shipping due to the unpredictable weather this Summer. Your order is still on the way."

He then went and refunded my order and reassured me that my necklace would be coming once the weather evened out!
I just got my necklace today and I absolutely love it!:)

Try emailing the company before you write a negative review...
Pioneer Revival was 100% honest with me and that is enough for me to buy more from them.

Thanks for reading :)

My daughter ordered a necklace more than 3 weeks ago, and only got a confirmation mail. No shipment confirmation and no tracking code. Reading the reviews I think I will advise her to cancel the payment with PayPal.

Update:
After sending an email to Jason O. We got a reply very soon, and Jason offered to return the money, and also ship the necklace. The money showed up in PayPal the same day.
Thank you Jason, and I hope your company will thrive!

So after waiting 4 weeks for my package, I was told that it would arrive within another week, then after that week I was informed that it had only just arrived, then after waiting another three weeks i was again told it would arrive within a week. Then close to two weeks after this I receive an email saying they did not have stock of this item and that I would not be getting my package.

So, after weeks of being lied to repeatedly, I never ended up receiving anything at all.
Thank you for wasting my time

I order item a month ago. And in the next day they said they have shipped the item, so i wait. Yesterday they send email to me with the tracking number, so i check for my necklace in tracking website and it said they just shipped my item 3 days ago(One month after i have order my necklace). So they've lied to me all 1 month that the item is on the way. So i will wait to see my necklace, if it arrive or not. And i will update for you guys

I decided against my better judgment to give this "business" the benefit of the doubt, and ordered their Enchanted Forest Wood Resin Necklace and the "Clouds" Wood Resin Necklace.

I have not received these products, and the customer service is quite abysmal, to say the least. If this company was literally comprised of a room of several hipsters too strung out on LSD to run the business, I'd be less than shocked. Unfortunately, the waiting on customer support response has extended beyond the 30-day period I had to even file for refund.

I order from them 3 weeks ago, I notice the delay of fabrication so no problem for me at this point. Thanks to this review website because I found the Gmail address of PioneerRevival. I wrote them an email to ask when, and 2 days later they refund me on Paypal. So... It's not so bad... People should give a chance to them and not be too mad when they ask them where are their product.
Peace and Love