Pink LilyReviews 393

Hello, I really liked a lot of my items but some of the items I recieved were WAY off on sizing and not as pictured - but they are final sale so I can't exchange them for other sizes or get a store credit. The prices of the items were sale priced but not priced low enough to justify no returns.

I chose Pink Lily because I was looking for a specific style for 4th of July events, and I appreciate that they carry extended sizing in clothes that are fun and tasteful. I was able to find everything I needed in the sizes I needed and my delivery arrived on time. Everything looks great and I'm excited to look festive for the 4th! This is not my first time ordering from Pink Lily, and each time I have shopped with them, the experience has been a smooth one.

I didn't receive my order which is really disappointing. But having to wait 5 days just seems excessive and further delays a resolution. It appears that that is a greater length of time than other retailers employee, at most other places seem to wait two or three days. The main issue is that this was put on the wrong porch and the person has not turned it in, so at this point it is unlikely that they will. I was really hoping to have these items (and now resolve this issue) prior to having my baby this week

I do like the clothes I've gotten from pink lily, only a few haven't worked out but overall I'm satisfied. The website is very touchy tho, often when I'm scrolling through it starts to go backwards and won't stop, it also doesn't always show everything in my cart, items that I put in the cart just disappear. It's very annoying but at least it doesn't happen all the time, it seems like it's mainly when they have a big sale and everyone is shopping. Hopefully they fix whatever it is that causes the disruption.

I have been thoroughly pleased with the quality of all items I have purchased from Pink Lily. Their customer service has also been top notch! I received my orders quickly, and any issues I had were resolved instantly. I love the vast variety of products offered but you're still getting that small 1 location boutique quality service and products!

I love shopping here. The clothes are very high quality, fast shipping, easy returns if the rate occurrence of a return happens for sizing issues- never quality. The quality is the best. The customer service girlies are the best.

I ordered sizes according to the size chart and the clothing items did not fit me properly. I will be returning and I hope that I can exchange for a smaller size. I am hoping the smaller size will fit properly. I love the styles however.

I love that you can read reviews from others so you can decide your size for sure instead of guessing. This information also tells you if product is of quality. Almost all items I have bought have been perfect. I had to return a couple things and was given a credit. Their customer service is FANTASTIC! They immediately connect with you so returns are easy! I love the flash sale …. Wish they had many more of those. One reviewer said OK I PINK LILY SOO MUCH I MIGHT AS WELL SURRENDER MY PAY CHECK. 🤣🤣🤣 I definitely get it! Love Pink Lily 😘

Pink Lily products are truly unmatched. I have loved everything I've gotten from them. They are always super helpful!

Placed an order that took 10 days for them to ship. Granted it was a holiday and they had some bad weather, but they never once notified me. It took me reaching out to them (via email because they don't have a phone number where you can talk to a live person). They were polite but you could tell that they didn't care about the situation they had burdened me with. They just wanted me to be understanding of their situation. Had they shown any ounce of empathy toward me, then I could've easily done the same.

And their website is very glitchy. It kept jumping around and making it hard to place an order.

I will not be purchasing from them again. Had they valued my business, I could've overlooked my frustration.

I had ordered from Pink Lily said it was delivered but clearly I did not get my package.emailed them several times and no reply at all! Never ever again will I order from this company AGAIN!

I returned two items...weeks later no credit. I reached out and only then did they credit me. Also, one item I ordered was out of stock and I was told I would get a credit...nope...not until I chased it down two weeks later. And I am still waiting for that to appear on my charge acct. Lastly, I exchanged sandals 3 weeks ago...nada...so I reached out and was told the order was "stuck" and would only now be pushed through...stay tuned on that!

I've never written a review of any company but my experience was shockingly bad.

I purchased 2 shirts — both of which appeared to be crystal white on the website. They came in mucus brown. A yellow/green, snot/poop-colored brown.

I will give them the fact they were titled "beige," but one assumes that might be slightly off-white. Either way, products should look like they appear in photographs.

Apparently they only give you a gift card to their store for returns, which is somewhat hidden in their return policy. I will be asking them to give me a real return, in MONEY, because they have scammed me out of it through fraudulent photos.

I also purchased a size S skirt (am normally a size XS, 5 foot 2 inches), and can barely get it on. It doesn't go beyond my butt cheeks; completely unwearable.

Buyer beware.

I wish I had looked up these reviews prior to my order. When placing the order it states "hassle free returns" well that is not true. First, it isn't easy to return and then you only get a store credit. Unless you pull up and read the actual return policy, which is not very easy to find and read it with a fine toothed comb you wouldn't realize that it's only store credit. I found the item which I ordered to be of less quality than expected for the price and wanted to return it but only got a credit after I was charged $6 in shipping to return it. Really not worth the it!

So I purchased some really cute items for a beach vacation that I have coming up. Because of my hectic schedule I just didn't get around to purchasing until too close to the date that we were leaving so to ensure that I got it on time I selected the one to three day shipping option and had to pay $20 for shipping on almost $200 worth of clothes. The shorts that I purchased while they fit, the belt that comes with them is completely unrealistic, I couldn't even barely get the belt buckled on the first hole. All the other pants in this size fit, but when I decided to return the shorts, they wanted to charge me $6.99 to return it and then I could only get store credit. I guess I overlooked that whenever I checked out, but I'm gonna be real careful about what I buy from them in the future.

Poor customer servicer, poor quality, sizing inconsistent. I have ordered several items trying to use up my gift card because that is the only way to get a return and I have sent back multiple items due to sizing issues. I've ordered XS and they were large and I've ordered M that were XXS. Cannot find anything that works.