On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Women's Clothing Boutique and Accessories
Pink Lily Reviews Summary
Pink Lily has a rating of 4.3 stars from 365 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pink Lily most frequently mention customer service, quick response and discount code. Pink Lily ranks 56th among Women's Clothing sites.
We monitor reviews for authenticity
I ordered 4 shirts from the site. One was a sweater which I will say does fit perfectly. However the other 3 were dressy tops they were all very small and cheap feeling material but didn't cost cheap. When it comes to returns you are only allowed store credit, well I used a coupon offered for my first time shopping they said if you use discounts you can't get your money back on the items for the store credit. Wish I would have known that before using it.
I waited weeks for an item to come back in stock and ordered it immediately when it was. Attached is a photo of what I ordered vs. what I received. I have yet to hear anything back from customer service about any way to resolve this, and it looks like it may never be resolved.
I follow Rayahope and LOVED her style! I realized she purchased a lot of stuff from PinkLily. I placed 6 ORDERS and have received one since April 26th. The one order I received I was very unhappy with. The quality of the clothing wasn't very good and it definitely doesn't look like the pictures! I won't order anymore from this company.
The return process took forever and then when it gave me store credit I was not able to use the store credit for another purchase. This site was not very easy to use and there was no one to talk to, so that I could get help.
I would like to save you some time. Do not order. I liked their look and their Instagram so I placed an order. It's been two weeks now and nothing. They don't communicate. Their items look cute but this is the last time I order. If I don't receive what I purchase then I'll have to cancel my payment. I don't recommend.
I had a terrible experience with the return policy because by the time I got it, it was too late to return for anything except store credit, which was really disappointing. And they didn't have any customer service that I could talk to.
I have loved all the stuff I have gotten from them and will be ordering more. Sizes are TTS in most things I have bought.
I love this boutique! I was looking for a few things for an upcoming trip and saw some things that I thought would work. When I got my order, I realized how great the quality was! Nothing is see through or anything like that, and I love the fit of everything!
Love this boutique. Great Customer service and clothing is my favorite> I typically wear a size small in boutique clothing and most of the items fit me with the occasional items that run small (says in descriptions)
Before i ordered from pink lily i actually read the reviews on this website (mostly bad). I thought i would give them a shot anyways because their dresses and rompers just looked adorable. The shipping was fast, i received my products within a week. The maxi dress i ordered is even better then I pictured. The fabric is clearly high quality and it flows nicely. The romper i ordered is just as gorgeous although i will say that the coloring was a tad darker then the picture. That doesnt change my opinion of the product though. I do think that this boutiques clothing is marketed towards more slender women so maybe keep that in mind when purchasing. I also wanted to that i emailed them after i purchased to get a time frame for delivery and they emailed back within the hour. So my overall rating is 5/5! Hope this information helps!
I emailed this site twice, and got no response back over a week later. They were supposed to ship my order within 72 business hours, took their *******@55 time, no apology, or response. My package was late because of this. I would never shop here again.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Women's Clothing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members