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Women's Clothing Boutique and Accessories
Pink Lily Reviews Summary
Pink Lily has a rating of 4.4 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pink Lily most frequently mention customer service, gift card and quick response. Pink Lily ranks 53rd among Women's Clothing sites.
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I love your clothes and have had to make a few returns, your service is prompt and courteous. Shipping is quick and the quality of the clothes is phenomenal.
Last year I could barely afford Pink Lily - now this year all I find myself doing is shopping at Pink Lily because I can and want to! I don't even bother going anywhere else anymore because of how fantastic the team is, the shipping, the sales, selection, colors, etc. I had one hiccup and did not receive an item once, within just a couple of hours they contacted me back and got it all sorted out. That's amazing customer service to me. I will be a loyal customer for a long time! I follow the CEO Tori on social media and she is the absolute best. I feel so informed and it helps me make better decisions about my purchases - not all boutiques have that luxury. Can't wait for the holiday collection to go live tomorrow
I've placed several orders from this site! From shoes, sweaters, tops and accessories! I've never had any issues and have always received my items very quickly! It is my # go to when I'm looking for a new outfit! :)
I might be obsessed with Pink Lily. Love the tops I have gotten and the jewelry I have gotten from you!
I had to check my size after placing an order. I know that is difficult to do, and I truly appreciate their care and assistance!
My item arrived with a tear and i told then about it expecting to have to pay to ship it back and everything else but no they actually told me to just dispose of it & they sent another one rushed shipping! I was so pleased with the way they handled the situation! I will definitely order from then again!
I bought a gorgeous pullover that had the wrong washing instructions on it. After I washed it my top was ruined! I sent a msg to Pink Lily, I instantly got a response and they sent me a new top. I am a lifetime customer now!
Highly recommend! The customer service is amazing the quality is great I can't say enough about this company! I will definitely be shopping with them again
I lost my refunded gift card in my email and they were nice enough to send me another one! Love the clothes!
I've placed several orders lately for my girlfriend from Pink Lilly and it's always a great experience! They had one mishap with one shipment, but were quick to address it and made everything right with no issue. I would highly recommend PL! Great products and reasonable prices. They also run sales regularly which is great!
This was my first time ordering from Pink Lily & I received my order in the mail and one of the items was incorrect. I emailed them to let them know, and within minutes, I received a response back. They have sent me my correct item & they paid for the shipping. Great customer service!
Really? Why would a sweater go to my navel? I contacted there poor customer service and was told I could return the item. Then I get to the website and guess what? They recommend that they pay shipping which is 6 dollars, I'll get store credit. Plus it says I can't return my item because it was a final sale. The item is defective and it is a final sale. This place is horrible! I was in support of them from their online influencers. I'll never purchase their crap clothes again
To read these other bad reviews is confusing to me because I had an awesome experience. My sister buys all of her clothing from Pink Lily and is obsessed. I loved how the clothing was all different and things I do not see at the store. In one of the sweaters I ordered, the knitting started to come undone. I asked them to send me another without my receipt or anything; they were very understanding. My clothes came in quickly and customer service was great. The only downside of this company is how expensive the clothes are. I feel that the prices are unreasonable and unnecessary.
The quality is amazing. Customer service was resolved beyond what I could imagine. I will order from them without hesitation. Shipping was fast. I get compliments on my clothes all the time. Love, love love them.
I had an issue with my confirmation for an order. It was a mistake on my end and I sent an email on a Saturday evening. I had a response on Sunday with everything corrected and my package arrived 3 days later. Definitely my favorite place to shop right now and love their team!
I love this boutique! Their clothes are so dang cute and fit true to size! I always get compliments on my clothes and I tell EVERYONE that they're from Pink Lily! All my friends and family are obsessed with Pink Lily now! If I have ever had a problem with something not shipped correctly, they have always fixed it. I love this boutique and seriously all my clothes are from there!
I bought a sweater that I saw on Instagram, while I loved the quality and style, I get many compliments. It ran alittle large so when I asked for a return the company replied immediately and handled it with free return shipping. I'll be a return customer!
Not sure how Pink Lily has such a low rating - but I am obsessed with this shop. They are quick with their returns and shipping out their items. They also now have models in each size so you can see how the item fits your size instead of how it looks on someone who is a size 0-2 like most places. They also do SO many giveaways and have so many discount codes that make shopping there very affordable.
I have bought several items from pinklily and I was new to online boutique shopping the clothes looked so cute I jumped right in started buying all kinds of stuff but it was a different story when I received my items the Large tops never fit right and the dresses to I was concerned and thought maybe they sewed a medium tag in my clothing sounds crazy right well I went online and some other girls were having the same problem tops not fitting then I go on tbe facebook page and you see all these happy pinklily shoppers in their new outfits but they are saying how much they weigh and their size and you really have to read the description of the item their large is really a medium and Tori even made a comment that plus size models just didn't work out on her site well what does she consider plus size? So I found other boutiques and ordered from several the Tennessee Jane. Nanamacs. Tarah Sutton and Drop the walls many more their large all fit and one dress actually i bought from pinklily squeezed my boobs and bought the same exact dress from a different boutique and their large fit please do your research there is other boutiques
Terrible return policy. I ordered 2 items, that took 20 days to get. Both items did not fit and they said I can't return because they are sale items. One item was not a sale item and the other one said sale. However they said in their policy any sale items you can't return. The company needs to make that clear to the buyer that it's a FINAL sale item not just a sale item. I will never order again. There are much better companies out there!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Rosa! Thank you for taking the time to connect and providing us with the opportunity to review your feedback. We hope you are happy with the resolution we provided, and we hope to have you return to shop with us again.